Infrastructure & Operations

Server and networking infrastructure, including web properties, CDN, DNS (more info)

Select a component to see open bugs in that component:

AVOps: Conference Rooms

Vidyo endpoints, Crestron, Extron, ClearOne and all other room equipment.

AVOps: Corsica

Empathic screens for the masses (more info)

AVOps: Crestron

Issues with Room control, feature requests and implimentation.

AVOps: Projects

All Projects related to Audio/Visual Infrastructure and Tools.

AVOps: Streaming

Streaming Infrastructure issues in Air Mozilla Spaces

AVOps: Vidyo

Vidyo Server issues, maintenance plans and feature requests.

Change Requests

Anything that needs approval from the Change Advisory Board (CAB)

Community IT

If you're unsure of where to put a Community IT request, put it here.

Community IT: Discourse

Mozilla Discourse

Community IT: Hosting

Requests regarding any Community IT hosting (more info).

Community IT: Infrastructure

Creation, Deletion or Modification of any instances with any of Community IT providers. (more info).

Community IT: Others

Requests that don't fit in any subcategories (more info).

Community IT: Wordpress

WordPress MultiSite Infrastructure and Management


Data Center operations

Etherpad Migration

Issues and pad requests

Infrastructure: AWS

Account and service requests regarding IT-managed AWS infrastructure and billing.

Infrastructure: Backups

Bugs relating to backups and restoration of core infrastructure

Infrastructure: DNS

Issues relating to internal and external DNS services

Infrastructure: IRC

Bugs related to Mozilla's IRC network

Infrastructure: LDAP

Issues regarding the corporate OpenLDAP infrastructure at Mozilla

Infrastructure: Mail

Issues regarding mail but not Zimbra

Infrastructure: OpenVPN

Anything related to the OpenVPN infrastructure at Mozilla

Infrastructure: Other

For general infrastructure issues.

Infrastructure: Puppet

Issues and requests relating to puppet

Infrastructure: SSO

Bugs relating to IT's SSO/SAML implementation with Okta.

Infrastructure: Tools

Issues related to internal tools and bots

Marketing Infrastructure

Bugs and requests related to our infrastructure.

MOC: Documentation

Bugs related to alert documentation and other documentation needed by the MOC or supplied by the MOC.

MOC: Problems

Tracking bugs for status updates, Vendor Maintenance, and RCA of Infrastructure outages.

MOC: Projects

Long-term project tracking and planning bugs. Requests for new SOC tools, bug related to quarter and yearly goals.

MOC: Root Cause Analysis

Bugs to track the Root Cause Analysis (RCA) process for incidents.

MOC: Service Requests

End-User requests for infrastructure support unrelated to ongoing outages.

Mozilla VPN: ACL requests

ACL requests for the Mozilla VPN (granting or revoking user access to hosts).

Mozilla VPN: Support requests

Support requests for any issues using the Mozilla VPN (software, connection failures, authentication, etc.)

Multi-Factor Authentication

Issues around Duo Security or other Multi-Factor Authentication issues relating to Mozilla's Authentication infrastructure


Network administration bugs (firewall and routing issues)

NetOps: DC ACL Request

This component is for requests to modify or permit new flows through the firewall or network access control lists.

NetOps: DC Carrier

Data center carrier installs, upgrades, outages, etc

NetOps: DC Other

All other data center bugs not related to ACLs, port configurations, or carriers

NetOps: DC Port Configurations

Data center port configurations

NetOps: Office ACL Requests

Office firewall flows and ACL requests

NetOps: Office Carrier

Office carrier installs, upgrades, outages, etc

NetOps: Office Other

All other office related bugs not related to ACLs, wireless, or carriers

NetOps: Office Wireless

Office wireless

NetOps: Other

Internal outage tracking and bugs without a more suitable component

NetOps: Projects

NetOps projects

Proxy ACL Request

Datacenter proxy ACL request form


IT requests related to deploying and managing the RelEng infrastructure.

RelOps: Puppet

Bugs and enhancements directly related to PuppetAgain, the release engineering configuration management system.


Desktop/Laptop/Printer/Phone issues in the Mozilla offices


Bugs having to do with the operation of our storage systems (netapp, nfs, iscsi, etc)


Back end architecture projects, configuration changes, menu changes, and anything to do with telephones that isn't handled by Desktop Support. The following items are handled by Desktop Support, not Telecom: Extension assignments for telephones, Voicemail password resets, Softphone accounts, and assistance using your phone or softphone.


Tools team for the Mozilla Operations Center


Bugs having to do with our VMWare environment.

WebOps: Blogs

Requests, support and issues related to or any other Mozilla Blog

WebOps: Community Platform

SUMO, MDN, Input, and related projects.

WebOps: IT-Managed Tools

Web Applications that are provided directly be Mozilla IT.,,, etc.

WebOps: Other

Requests to sync or otherwise update existing Mozilla websites. Requests pertaining to the server-side operation of Mozilla websites.

WebOps: SSL and Domain Names

Any bugs regarding the acquisition, renewal, or transfer of domain names or SSL certificates. For formatting requirements, please see