Closed Bug 135318 Opened 23 years ago Closed 18 years ago

inbox summary file corrupted after particular "Get Msgs" usage

Categories

(SeaMonkey :: MailNews: Message Display, defect)

1.0 Branch
defect
Not set
major

Tracking

(Not tracked)

RESOLVED WORKSFORME

People

(Reporter: sdfultz, Unassigned)

Details

From Bugzilla Helper: User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:0.9.9) Gecko/20020311 BuildID: 2002031104 Reproducible: Always Steps to Reproduce: 1. My mailbox has two accounts. This seems to only occur on the second account. 2. The inbox of my second account is selected. The messages are displayed on the right. The preview pane is open, but no messages are selected, so nothing is in the preview pane. The window is maximized. 3. I click on "Get Msgs", and it functions correctly. 4. I select one of my messages, and it appears in the preview pane. The first indication of a problem occurs now: when the message shows up in the preview pane, the status bar on the bottom of the window disappears. 5. A few seconds or a minute later, I click again on "Get Msgs". Because the status bar has disappeared, I cannot tell if it is functioning at this point. 6. I click on the split pane button to close the preview pane, and it does not work. 7. I click on the split pane button a second time, this time it works, and the status bar returns. 8. I click a final time on "Get Msgs", and cursor becomes an hourglass. From this point on, the "Get Msgs" functionality appears to be dead. The cursor is normal over the messages and preview panes, but over the mail folders pane it will remain an hourglass indefinitely. 9. I close Mozilla. It seems to exit normally and cleanly. 10. I restart Mozilla, and click on the Inbox of my second mail account. 11. Mozilla displays the message "Building summary file for Inbox..." in the status bar, and works for 5-10 seconds. 12. Mozilla is back to normal. No data appears to be lost. Actual Results: Mozilla displayed an hourglass cursor when the mouse hovered over the mail folders pane. No activity was evident other than the hourglass cursor. Most of the interface seemed to function, but the "Get Msgs" button no longer seemed to function. It was not frozen, but clicking it produced no effect. Mozilla closed normally and cleanly, but when I restarted it the next time and selected my second mail account, it gave me the message "Building summary file for Inbox..." and was busy for 5-10 seconds. After that, Mozilla is back to normal and functioning correctly. Expected Results: Repeated use of "Get Msgs" and/or getting messages while opening/closing the Preview Pane should not break the "Get Msgs" button. I am running ZoneAlarm 2.6.362. Programs trying to access the network for the first time typically pause for 1-2 seconds while ZoneAlarm authorizes them. Mozilla pauses for 1-2 seconds when this bug occurs, even if it has already been out on the network and ZoneAlarm has already authorized it. I do not know if these pauses are the same, but the timing and feel of them is remarkably similar. The same thing happens with ZoneAlarm enabled or disabled. I do not know what underlying processes or changes ZoneAlarm might have made, even when it is disabled, I assume it had to do something to Win2k's networking layer when I installed it. In ZoneAlarm, I have Mozilla configured to always have access to make connections to both Local and Internet zones. I have Mozilla denied access to act as a server on both Local and Internet zones.
I forgot to include this comment with the original bug submission. This is bug is new behavior for Mozilla 0.9.9. This started happening immediately after I upgraded from Mozilla 0.9.8, and had not been happening before. Unfortunately I do not know the specific build number of 0.9.8 if there are several.
I've seen this as well, but in 0.9.8, which contradicts what the original submitter says about it being new in 0.9.9. I'm running on Linux. I don't think it's necessarily my Inbox that becomes corrupted, if that's what's actually happening. I imagine it could be any folder. I only use Inbox and Sent. Sometimes Sent appears to have trouble, other times it is Inbox. For whichever one appears to have trouble, the cursor remains an hourglass, though you can access emails within that folder as normal. Other "non-troubled" folders have a normal cursor, at least in the message list pane. Only in extreme cases (like right now as I'm double checking the behaviour!) is it an hourglass all the time. If there is a troubled folder, then Get Msgs will be disabled as the original submitter says. Sometimes, selecting "Compact Folders" will sort it out. I assume it will only rebuild the index file if there's actually some compacting to do, and as I only delete spam, and I don't get a great deal of it (yet), there isn't always something to do. Unlike the original submitter, I have only one account (other than "Local Folders"). Now, here's the unusual thing I'm doing. So I can dual boot Linux and Windows, I have my mail folder on my Windows partition, and both Mozilla on Linux and Netscape on Windows access the same files, and build different indexes with different extensions. I wasn't brave enough to have Mozilla on both, using the same index file. Apart from existing on the "alien" filing system, I don't see that this is actually causing the problem, as I haven't booted in Windows in over a week, and this problem occurs several times a day. Like the original submitter, I end up having to restart Mozilla in order to get everything working again. I intend to upgrade to 1.0.1 ASAP in case it's magically fixed.
Confirming. Seeing it often in 1.0.0 (Linux). As the previous reporters say, it is not necessary that the mouse pointer becomes a watch. The symptom would be you press 'Get Message', and the status bar instead of updating, continues showing the old message (e.g. 'Document: done'). When we restart, we see the statusbar message 'Building summary of Inbox' so definitely it is related to summary file corruption. This doesn't happen at home (where I have 200 msgs) but frequently at office (where I have 2000, not a good practice). Large mailboxes maybe prone to lose their summary faster.
Status: UNCONFIRMED → NEW
Ever confirmed: true
OS: Windows 2000 → All
Hardware: PC → All
Product: Browser → Seamonkey
Still a problem with current builds? Very old version, it seems this is fixed by time.
QA Contact: olgam
Version: Trunk → 1.0 Branch
Assignee: sspitzer → mail
WFM don't know about Seth, but xarquol and Kousik addresses are invalid
Severity: normal → major
Status: NEW → RESOLVED
Closed: 18 years ago
Resolution: --- → WORKSFORME
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