User-Agent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2.1) Gecko/20021130 Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2.1) Gecko/20021130 I'm using 1.3a and it was working fine til this morning when it crashed while I was trying to send an email. I usually use keyboard shortcuts to do this so I rebooted and tried to do it by clicking with the mouse on the Send button. Same result. Reproducible: Always Steps to Reproduce: 1. Hit reply to message. That works fine. 2. Composing message works fine. 3. Any attempt to send message causes prog to crash. Actual Results: Screen froze. Three-finger salute to reboot. I've reloaded 1.2 Expected Results: Well, golly, it should have sent the email! BTW, I'm not getting a Talkback window on this.

try delete XUL.mfl in your profile directory (while mozilla is not running. Quickstart musn't be running at the time either). If that helps: Which theme were you using when the crash occured?

I have also had this problem. It happens every time I send mail, i.e., it doesn't matter whether I reply or start a new message. I started with 1.3a, then moved back to 1.2.1, and I have the same problem. I have tried uninstalling 1.2.1, deleting my mozilla profile directories, cleaning up the registry, and then reinstalling, and the problem is still there. I am running Windows XP. It always generates a bug report for me to send to Microsoft. I have sent that once, and I intended to include that file in a bug report to you, but the file is deleted after I finish responding to the XP prompt window, so I don't know how to get the file to you. One time that I was having difficulty with sending, it gave me an error message asking about something in my preferences. I do not remember what the exact error message was, but afterwards, Mozilla crashed everytime I tried to open Preferences until I rebooted my machine.

Build ID: 2002121215 I managed to retrieve the following from the error message that was generated for Microsoft. I hope it helps. szAppName : mozilla.exe szAppVer : 1.3.0.0 szModName : msgcompo.dll szModVer : 1.3.0.0 offset : 000255ce

Kristen French: Please include a Talkback ID of the bug-report sent to Netscape instead. That is of much more help. Also: did deleting XUL.mfl help? Please reply in the bug-report and not by mail.

I would be happy to send a Talkback report, but Talkback is not doing anything. I'm pretty sure I got it activated, although I had to do that manually, because Mozilla did not ever ask me to activate it. If you have any tips on how I could test Talkback to be sure that it is active, I'll be happy to try that. Deleting XUL.mfl had no effect. I have noticed that if I cancel the send within about 5-10 seconds, Mozilla does not crash, but asks me to check my mail settings. I don't think that my mail settings are incorrect. I use the same settings with Mozilla 1.0.1 on the linux side of my machine, and it works fine. On the XP side, where I see this problem, I am currently using 1.3a, but 1.2.1 also gives me this problem. p.s. do you think this bug is a duplicate of 179039?

Talkback screen did not appear at any time that bug occurred. Deleting XUL.mfl fixed the problem. Thanks for quick response that worked.

reopen..

*** This bug has been marked as a duplicate of 168516 ***

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