Wrong Message shown on the reading pane when selected a message item from the Inbox messages
Categories
(Thunderbird :: Message Reader UI, defect)
Tracking
(Not tracked)
People
(Reporter: venkat.sandra, Unassigned, NeedInfo)
References
(Depends on 1 open bug, Blocks 1 open bug)
Details
Attachments
(20 files, 1 obsolete file)
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Updated•5 years ago
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Comment 48•5 years ago
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I experienced this bug with 45.8.0 version on Windows 7 (SP1) 64 bits.
Comment 49•5 years ago
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The bug occurred while reading the inbox of a pop account : a message is selected in the list of the folder but the content shown is different. I closed Thunderbird, removed the index file (.msf) and launched it again. Then the message list displayed the right information. It seems I lost the former message into the messages list (the one which never appeared into the reading pane).
Comment 50•5 years ago
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Jérôme,
If you need to repair a folder index (.msf), I would suggest perhaps to right-click the folder within TB, in context menu go to Properties and then click the Repair button... it may be a better option than to delete manually .msf files...
45.x branch of TB is end-of-life. Any reason why you haven't upgraded to 68.x ESR branch yet?
Upgrading (at your own risk :-) may help sort your problem assuming you are not using any add-on that may not be compatible with 68.x branch or later just yet... Please make sure to either copy/backup your current profile prior upgrade (in case you want to revert back) or install 68.x version in parallel of your current TB version (with new or copied profile).
Unless this issue is observed in TB version 68.x ESR branch or later, I doubt it would ever be fixed in any earlier versions :-)
Hope that help.
Regards,
Richard
Comment 51•5 years ago
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Richard, you're right, I haven't the repair function for such an old release. However, I have no choice since the next version in my organization will rely on a 45.x branch (with a specific Thunderbird distribution). This latest distribution will be spread on the computers during the next weeks.
Why do we need a repair function ? Is there a choice anywhere which allows an inconsistent state (speed trade-off, ...) ?
Comment 52•5 years ago
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(In reply to Richard Leger from comment #50)
Unless this issue is observed in TB version 68.x ESR branch or later, I doubt it would ever be fixed in any earlier versions :-)
Hope that help.Regards,
Richard
I've just experienced this bug while reading the inbox of an IMAP'd gmail-hosted account, using Thunderbird release 68.5.0 (64-bit) on Mac running macOS 10.13.6. I found out about the "Repair Folder" option by reading this thread. While running that did fix the problem, I would expect that this basic issue wouldn't languish for 10 years...
Evelyn
Comment 53•4 years ago
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I have today seen the same bug. Three emails this morning are involved. The 1st is a correct email from Wells Fargo that correctly displays the message body in the view pane. The second one appears with the subject and correspondent from American Express but incorrectly displays the body of the Wells Fargo message. The third email is correctly from American Express and displays the correct American Express message body in viewing pane.
Comment 54•4 years ago
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1st screen shot displaying correct display in viewing pane of Wells Fargo message.
Comment 55•4 years ago
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2nd screen shot showing email subject and correspondent from American Express but incorrectly displaying Wells Fargo message body in the preview pane.
Comment 56•4 years ago
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3rd screen shot showing subject line and correspondent from American Express with correct American Express message body in the preview pane.
Comment 57•4 years ago
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I am using Thunderbird version 78.7.1 (32-bit).
Comment 58•4 years ago
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This happened again this morning. The wrong body of the message is displayed from an unrelated email. This bug has existed now for 11 years. Isn't it about time some one fixed it?
Comment 59•3 years ago
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Add me to the list of users running into this problem. I noticed it for only one email from what I could tell, though I have thousands in that folder. I've never run into this problem before after years of using Thunderbird. I'm running Thunderbird 78.10.2 on Windows 10. Offline emails were synced from personal Outlook.com account using IMAP. I was able to "fix" the problem by right clicking the folder, selecting properties, and then selecting "Repair Folder" button under the first tab ("General Information").
Comment 60•3 years ago
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Thunderbird 78.11.0 (64-bit) on Windows 10 version 20H2.
Fixed as per Robert Nargang by right-clicking on the folder for Properties > Repair Folder
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Comment 61•3 years ago
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trohib, Robert, Jerome, John, esbmast,
Does this reproduce for you when using version 91?
Comment 62•3 years ago
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Wayne - Yes, I have recently witnessed this bug again in Thunderbird 91 under Windows 10. - John
Comment 63•3 years ago
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(In reply to John from comment #62)
Wayne - Yes, I have recently witnessed this bug again in Thunderbird 91 under Windows 10. - John
Have you tried to repair the folder? Right click Folder > Properties > Repair
Does the issue happens still then with the repaired folder?
Comment 64•3 years ago
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(In reply to Richard Leger from comment #63)
(In reply to John from comment #62)
Wayne - Yes, I have recently witnessed this bug again in Thunderbird 91 under Windows 10. - John
Have you tried to repair the folder? Right click Folder > Properties > Repair
Does the issue happens still then with the repaired folder?
Richard - No, I have not tried to repair the folder. I will attempt this in the today or tomorrow and I will get back to you. I need to first locate the specific example that most recently occurred. - John
Comment 65•3 years ago
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(In reply to John from comment #64)
(In reply to Richard Leger from comment #63)
(In reply to John from comment #62)
Wayne - Yes, I have recently witnessed this bug again in Thunderbird 91 under Windows 10. - John
Have you tried to repair the folder? Right click Folder > Properties > Repair
Does the issue happens still then with the repaired folder?Richard - No, I have not tried to repair the folder. I will attempt this in the today or tomorrow and I will get back to you. I need to first locate the specific example that most recently occurred. - John
Richard - I have been able to repair the folder, but I was not able to locate the specific example that had the problem, so I do not know if repairing the folder under Thunderbird 91 did any good. I will need to wait until the problem occurs again. - John
Comment 66•3 years ago
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I have had this happen recently (in the previous month or two), but I didn't note what version of TB I was using. I just repaired the folder, which seemed to fix it. I'll try to remember to add to this bug if it happens to me again.
Comment 67•3 years ago
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(In reply to John from comment #64)
(In reply to Richard Leger from comment #63)
(In reply to John from comment #62)
Wayne - Yes, I have recently witnessed this bug again in Thunderbird 91 under Windows 10. - John
Have you tried to repair the folder? Right click Folder > Properties > Repair
Does the issue happens still then with the repaired folder?Richard - No, I have not tried to repair the folder. I will attempt this in the today or tomorrow and I will get back to you. I need to first locate the specific example that most recently occurred. - John
Richard and Robert - I have today just witnessed the bug again. The version of Thunderbird is 91. I repaired the folder and it fixed the problem, although it did duplicate one of the messages. See the screenshots. - John
(In reply to Robert Nargang from comment #66)
Comment 68•3 years ago
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This status of this bug should be confirmed.
Comment 69•3 years ago
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My version of Thunderbird confirming the problem exists in ThunderBird version 91.
Comment 70•3 years ago
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Email from Walgreens prior to repair of folder.
Comment 71•3 years ago
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Snapshot of email from LinkedIn, but displaying email body from Walgreens, prior to repair of folder.
Comment 72•3 years ago
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After repair of folder the email from LinkedIn is correctly displayed and the email from Walgreens is now duplicated.
Comment 73•3 years ago
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Started happing for me when updating to TB 91. Currently on 91.2.1 (64-bit)
This show wrong data for selected mail item. Next image is webmail showing correct data.
Comment 74•3 years ago
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This shows webmail has the correct data.
Comment 75•3 years ago
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Repair of folder did NOT fix the problem.
Comment 76•3 years ago
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(In reply to bugzilla from comment #75)
Repair of folder did NOT fix the problem.
How often does that happens?
If you select another message and back to the original one again does the correct info appear then?
Is that a POP or IMAP account you are using? Or else, please precise...
If you right click the folder and go to Properties...
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In General Information tab, does the option to include messages in Global Search is ticked or unticked?
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In Synchronisation tab, does the option Select this folder for Offline use is ticked or unticked?
Comment 77•3 years ago
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Isn't it about time that you guys at Mozilla finally admitted that this is a CONFIRMED bug and change it's status and start working on the fix? Enough people have reported it in multiple versions of Thunderbird.
Comment 78•3 years ago
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Hi,
(In reply to John from comment #77)
Isn't it about time that you guys at Mozilla finally admitted that this is a CONFIRMED bug and change it's status and start working on the fix? Enough people have reported it in multiple versions of Thunderbird.
I understand your frustration, myself as an end-users had encountered this issue in the past few times (but not recently that I can recall) my understanding is that confirmed bug are those that can be reproduce at will so they can be analysed and fixed.
Correct me if wrong but current issue being so random, it is hard to reproduce... and therefore to find out what is going on to fix... are you able to identify steps to reproduce the issue at will?
Are you able to answer few questions from Comment 76?
Have you tried to update to 91.2.1 version in your case?
Regards,
Comment 79•3 years ago
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How often does that happens?
maybe 6 or so times in the last week or so? We are syncing to 3 PCs all using TB. The example I gave was identical on 2 PCs. The problem seems to have self corrected as of today - both emails are now correct. 2 PCs are running 91.2.1 and the 3rd is 68.2.2. She says she has seen the problem over the last week but doesn't believe she saw it on these 2 emails. Sorry for the lack of clarity.
If you select another message and back to the original one again does the correct info appear then?
No.
Is that a POP or IMAP account you are using? Or else, please precise...
All 3 PCs are IMAP to Dreamhost. SSL/TLS port 993 using normal password authentication. Message Store Type is FGile per message (maildir).
In General Information tab, does the option to include messages in Global Search is ticked or unticked?
Ticked on mine. I can find out about the other 2 if it helps.
In Synchronisation tab, does the option Select this folder for Offline use is ticked or unticked?
Ticked on mine. I can find out about the other 2 if it helps.
Comment 80•3 years ago
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(In reply to Richard Leger from comment #78)
Hi,
(In reply to John from comment #77)
Isn't it about time that you guys at Mozilla finally admitted that this is a CONFIRMED bug and change it's status and start working on the fix? Enough people have reported it in multiple versions of Thunderbird.
I understand your frustration, myself as an end-users had encountered this issue in the past few times (but not recently that I can recall) my understanding is that confirmed bug are those that can be reproduce at will so they can be analysed and fixed.
Correct me if wrong but current issue being so random, it is hard to reproduce... and therefore to find out what is going on to fix... are you able to identify steps to reproduce the issue at will?
Are you able to answer few questions from Comment 76?
Have you tried to update to 91.2.1 version in your case?
Regards,
Richard,
I am already running 91.2.1 (32-bit) on 64-bit Windows 10 and the last time this happened I was running 91.2.1. The first time it happened to me while running 78.7.1 so it is not a new bug.
In answer to questions in comment 76:
How often does that happens? Only 3 times that I know of over the years. It is infrequent.
If you select another message and back to the original one again does the correct info appear then? No, it does not.
Is that a POP or IMAP account you are using? Or else, please precise... pop.cox.net, port 995, SSL/TLS, normal password.
If you right click the folder and go to Properties...
In General Information tab, does the option to include messages in Global Search is ticked or unticked? Inlcude in global search is checked.
In Synchronisation tab, does the option Select this folder for Offline use is ticked or unticked? I do not seem to have a Synchronization tab, I guess because I am using POP3 rather than IMAP.
Comment 81•3 years ago
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I hope my comments are helpful.
Comment 82•3 years ago
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I upgraded from the 32-bit to 64-bit version of Thunderbird 91.3.0 and the problem persists. I've had it happen twice since I last commented. This is all under Windows 10 64-bit. I will begin researching an alternative to Thunderbird. I have accounts on AOL.com (Verizon.net) and COX.net. Any suggestions will be welcome.
Comment 83•3 years ago
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(In reply to John from comment #82)
I upgraded from the 32-bit to 64-bit version of Thunderbird 91.3.0 and the problem persists. I've had it happen twice since I last commented. This is all under Windows 10 64-bit. I will begin researching an alternative to Thunderbird. I have accounts on AOL.com (Verizon.net) and COX.net. Any suggestions will be welcome.
I forgot to mention: repairing the folder fixes the problem although it still duplicates one of the messages.
Comment 84•3 years ago
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Problem happened again today. This time repairing the folder did not completely fix the problem. The message was scrambled.
Comment 85•3 years ago
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Corrupted email after folder repair.
Comment 86•3 years ago
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Same on my side, last message follwed with nonse characters. I did also folder repair.
Is there any workaround how to refetch all emails again like when account is added?
Seems to be a bug in folder repair function.
TB 99b2
Comment 87•3 years ago
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Comment 88•3 years ago
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One of common signs is that all those corrupted messages have the same Subject and From.
If I look to the message source, it shows it's joined with the message that follows the message inside INBOX file. Seems there is corrupted information about the length of the message.
When I try to view that message the UI freezes very often.
Comment 89•3 years ago
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Comment 90•3 years ago
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After another sets of tests, the only thing that helps is to create a new profile.
Even when I copy whole email account folder from ImapMail folder the old profile, some new emails are shown corrupted. All email account suffer with that, so it's not provider related.
The common sing of all of those is that those emails are mostly simple plain text with quoted-printable or base64 encoding, html emails doesn't suffer with this bug.
The main problem is obviously that there is wrongly recognized size of an email and TB shows in addition the following email starting with sth like "From - Wed Apr 20 11:47:04 2022 X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000", sometimes more than one email together.
I don't know what can affect that, I've disabled all addons, anti viruses, etc.
Can anyone from devs advise what settings can cause that email size is calculated incorrectly? It works fine with a new profile, so it can be fixed somehow. I'm not willing to recreate a new profile with many email accounts and settings, it's incredible amount of work.
Comment 91•3 years ago
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Update, even html emails are affected. Loading that email takes minutes and TB freezes for that time, shown content is huge according scrollbar, many emails shown together.
Please tell what details you need to know to track that bug.
Comment 92•3 years ago
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It has to be something within prefs.js file.
I've created a new profile, copied all important files, key4.db, cert9.db, secring.gpg, openpgp.sqlite, pubring.gpg, logins.json, ... created account folders (with copied msgFilterRules.dat) within ImapMail and copied whole prefs.js. The same problem, then I copied only keys starting "mail." from old prefs.js and everything works, no corrupted emails!!!
Comment 93•2 years ago
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The problem happened several times during last months for me. The workaround which Paul mentioned works, but still, this 13 years old bug makes working with Thunderbird quite annoying.
(In reply to Paul from comment #35)
I found a workarround: when a message is lost this way, I right-click on the
containing folder then "properties" and here I click on "repare folder"
button.
After a few seconds, emails are readable.
Updated•2 years ago
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Comment 94•2 years ago
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(In reply to Moein Alinaghian from comment #93)
The problem happened several times during last months for me. The workaround which Paul mentioned works, but still, this 13 years old bug makes working with Thunderbird quite annoying.
(In reply to Paul from comment #35)
I found a workarround: when a message is lost this way, I right-click on the
containing folder then "properties" and here I click on "repare folder"
button.
After a few seconds, emails are readable.
Yeah, I too am finding this occurring ~monthly with my IMAP connection to fastmail. The work-around works, but with large folders it can be pretty tedious.
Comment 95•2 years ago
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I can't test it because my organization has a version 60 derivative.
Comment 96•1 year ago
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(In reply to rich from comment #94)
Yeah, I too am finding this occurring ~monthly with my IMAP connection to fastmail. The work-around works, but with large folders it can be pretty tedious.
Monthly? Wow, you're lucky. With the latest version of Thunderbird on Mac, I have to repair the folder every 20 minutes due to this 13 year old bug. It's good for about 20 minutes before it starts again. I have no other issues with my disk drive at all, and I've been an IT consultant for 25 years, I know how to keep a computer running and do proper maintenance.
I am trying to collect important emails for a lawyer meeting tomorrow and I can't because of this.
Comment 97•1 year ago
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We are getting this more and more now, on Windows and Mac. I take it there's not going to be any movement on this, after 14 years has no one from Mozilla ever seen this?
I see three requests for info, the issue for us is our users are non-technical, so getting them to do any debugging is a non-starter.
Maybe an auto repair may be an option?
Comment 98•1 year ago
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(In reply to osavill from comment #97)
We are getting this more and more now, on Windows and Mac. I take it there's not going to be any movement on this, after 14 years has no one from Mozilla ever seen this?
I see three requests for info, the issue for us is our users are non-technical, so getting them to do any debugging is a non-starter.
Maybe an auto repair may be an option?
- Are you able to identify the steps to reproduce the issue?
- Which Mac,Windows and TB version do you see the issue on (Menu > Help > About)?
- Which type of mail account (IMAP, POP, Gmail, etc...)?
- Does it still happens after Menu > Exit and full restart of TB?
- Does it happens in a new clean profile?
- Which folder view are you using the default one from TB or another one like the Unified View?
- In the Folder View if you right click on the folder in which you encounter the issue, if you go to Properties > Synchronisation is the Select this folder for offline use option enabled (ticked) or disabled (unticked)?
- If you open the TB Error Console (CTRL+SHIFT+J), press the bin icon top left corner to clear the console, and then click on the message not loading properly, do you see any errors?
Comment 99•1 year ago
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(In reply to Richard Leger from comment #98)
I'm not a programmer but let me try to answer some of these questions. I've also added my own observations to this problem at the end of this reply. (Sorry for being so long.)
- Are you able to identify the steps to reproduce the issue?
No. It just happens randomly. I've never been able to manually reproduce the issue on my own.
- Which Mac/Windows and TB version do you see the issue on (Menu > Help > About)?
I'm running Windows 10. I've only used the stable release channel of TB. I keep both OS and TB up-to-date using their respective automatic software update features.
- Which type of mail account (IMAP, POP, Gmail, etc...)?
I use IMAP Outlook.com (Microsoft's consumer email service) and IMAP Gmail (personal account). I've only noticed this problem with IMAP Gmail. I used to have an education Gmail account (synced via IMAP) but never noticed the problem with that account.
- Does it still happen after Menu > Exit and full restart of TB?
A full restart of TB will not fix the problem. I've tried repairing the folder with mixed results. Repairing doesn't always correct the problem.
- Does it happen in a new clean profile?
Don't know, never tried a new, clean profile. I think I deleted Gmail from TB and re-added it to fix the problem. (It's been a year or two since I last tried that. Not sure if I'm remembering that part correctly.)
- Which folder view are you using the default one from TB or another one like the Unified View?
I've never used Unified View, so I'm guessing it was the default view.
- In the Folder View if you right click on the folder in which you encounter the issue, if you go to Properties > Synchronisation is the Select this folder for offline use option enabled (ticked) or disabled (unticked)?
I've never checked this to make sure, but I always synchronize my emails for offline use. I'm guessing it was enabled because the emails were always available offline.
- If you open the TB Error Console (CTRL+SHIFT+J), press the bin icon top left corner to clear the console, and then click on the message not loading properly, do you see any errors?
I've never looked at this when I noticed this problem.
I've noticed one thing about this problem that may provide some insight into what could be causing this. As noted earlier, I've only seen this occur when using IMAP Gmail. (Bear with me as I try to explain what I've observed.) As everyone should know, labels in Gmail are virtual but treated as folders in TB. That means an email can exist multiple times in different TB folders even though it exists as an individual email in Gmail. I bring this up because I occasionally archive to offline storage Gmail emails. If I forget to remove the Gmail label, TB will leave another copy of the email in a different folder. I end up with duplicate emails moved because I'm doing a bulk transfer and can't easily check for individual duplicate emails in different TB folders. I just clean up the duplicates later. (Maybe TB will eventually purge the multiple copies when I move just one, but I'm impatient and want to make sure it's permanently moved as I'm doing it.)
A few months ago, I was reviewing emails to archive offline (checking for corrupt emails before moving them) and noticed this problem again. I went to Gmail online to view the email in a browser to decide if it was an email I could live without and just delete. It was something I wanted to keep so I didn't delete it, but I also noticed that the email and several others had a label, so I removed the label to avoid duplicate emails when I move them. I went back to TB to figure out what to do with that corrupted email and realized the email was normal again! Somehow, removing the Gmail label fixed the problem. I didn't need to restart TB or repair the folder.
Unfortunately, I haven't had another opportunity to test this. The problem happens randomly, and I moved a lot of my personal emails to Outlook.com because the problem never happens with that account and I wanted to consolidate emails into one account. If I had to guess, how TB handles Gmail labels is somehow related to this problem. I just haven't had another example to test or an error log to refer to. Hope this helps!
Comment 100•1 year ago
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Golden, osavill, rich,
Does this reproduce for you when using version 115?
Comment 101•1 year ago
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As far as I know this is still an issue, but I'll need to contact the person concerned. We had another person report this, but by compacting the folder concerned the issue went away. I'm not clear as to why T'bird needs to ask to compact folders since it seems to cure so many ails!
The person this hasn't fixed the issue for is on macOS. I'm using Ubuntu and have never seen this issue.
Description
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