User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.11) Gecko/20100701 SeaMonkey/2.0.6 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.11) Gecko/20100701 SeaMonkey/2.0.6 Earlier, I was trying to update my SeaMonkey v2.0.5 to v2.0.6 through its internal updater but it failed -- "The update could not be installed. Please make sure there are no other copies of SeaMonkey running on your computer, and then restart SeaMonkey to try again." At first, I thought it was a 64-bit Windows 7 HP but then I never ahd this problem in the previous versions upgrades. I figured it out after an hour investigation. Reproducible: Couldn't Reproduce Steps to Reproduce: 1. Run an older SeaMonkey (SM) version behind the latest version for internal updater to see and get updates to upgrade. 2. Get crashreporter.exe to run. For my scenario, it was stuck and never exited from a previous crash. 3. Run internal updater manually. 4. Let it restart and update SM. 5. SM updater should fail. Actual Results: SM updater should fail... Expected Results: SM updater should not fail. It should detect crashreporter.exe running and exit it? Or at least tell users what is still running. Here is how I figured my update issue out: I found and read http://kb.mozillazine.org/Software_Update#Software_Update_not_working_properly -- "Another possible solution is to reset the Software Update feature by ending all Firefox processes and then removing 'active-update.xml', 'updates.xml' and the 'updates' folder from the appropriate folder locations (see above)..." So I followed the instructions from my C:\winstuff\SeaMonkey2. I retried downloading updates manually, installing them, and restarting SM. Same exact problem. :( I also found logs that was useful. Here's an update.log after deleting updates files: PREPARE PATCH AccessibleMarshal.dll PREPARE PATCH MapiProxy.dll PREPARE PATCH application.ini PREPARE PATCH chrome/classic.jar PREPARE PATCH chrome/comm.jar PREPARE PATCH chrome/en-US.jar PREPARE PATCH chrome/gloda.jar PREPARE PATCH chrome/messenger.jar PREPARE PATCH chrome/newsblog.jar PREPARE PATCH chrome/pippki.jar PREPARE PATCH chrome/reporter.jar PREPARE PATCH chrome/toolkit.jar PREPARE PATCH components/browser.xpt PREPARE PATCH components/jar50.dll PREPARE PATCH components/jsd3250.dll PREPARE PATCH components/storage-Legacy.js PREPARE PATCH components/suite.dll PREPARE PATCH components/xpinstal.dll PREPARE PATCH crashreporter.exe PREPARE PATCH defaults/pref/browser-prefs.js PREPARE PATCH extensions/inspector@mozilla.org/chrome/inspector.jar PREPARE PATCH extensions/modern@themes.mozilla.org/chrome/modern.jar PREPARE PATCH extensions/modern@themes.mozilla.org/install.rdf PREPARE PATCH extensions/{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}/chrome/chatzilla.jar PREPARE PATCH extensions/{972ce4c6-7e08-4474-a285-3208198ce6fd}/install.rdf PREPARE PATCH extensions/{f13b157f-b174-47e7-a34d-4815ddfdfeb8}/chrome/venkman.jar PREPARE ADD freebl3.chk PREPARE PATCH freebl3.dll PREPARE PATCH greprefs/all.js PREPARE PATCH js3250.dll PREPARE PATCH modules/gloda/datastore.js PREPARE PATCH mozMapi32.dll PREPARE PATCH mozcrt19.dll PREPARE PATCH nsldap32v60.dll PREPARE PATCH nsldappr32v60.dll PREPARE PATCH nsldif32v60.dll PREPARE PATCH nspr4.dll PREPARE PATCH nss3.dll PREPARE PATCH nssckbi.dll PREPARE ADD nssdbm3.chk PREPARE PATCH nssdbm3.dll PREPARE PATCH nssutil3.dll PREPARE PATCH platform.ini PREPARE PATCH plc4.dll PREPARE PATCH plds4.dll PREPARE PATCH plugins/npnul32.dll PREPARE PATCH seamonkey.exe PREPARE PATCH smime3.dll PREPARE ADD softokn3.chk PREPARE PATCH softokn3.dll PREPARE PATCH sqlite3.dll PREPARE PATCH ssl3.dll PREPARE PATCH uninstall/helper.exe PREPARE PATCH updater.exe PREPARE PATCH xpcom.dll PREPARE PATCH xpcom_core.dll PREPARE REMOVE chrome/app-chrome.manifest file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/chatzilla.jar file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/debugqa.jar file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/debugqa.manifest file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/installed-chrome.txt file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/abcardWindow.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/abcardWindow16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/ablistWindow.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/addressbookWindow.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/addressbookWindow16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/bmPropsWindow.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/bmPropsWindow16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/bookmark-window.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/bookmark-window16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/calendar-window.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/calendar-window16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/chatzilla-window.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/chatzilla-window16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/chatzilla-window.ico file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/default.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/default16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/downloadManager.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/downloadManager16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/editorWindow.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/editorWindow16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/findBookmarkWindow.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/findBookmarkWindow16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/findHistoryWindow.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/findHistoryWindow16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/history-window.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/history-window16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/jsconsoleWindow.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/jsconsoleWindow16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/JSConsoleWindow.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/main-window.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/main-window16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/messengerWindow.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/messengerWindow16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/msgcomposeWindow.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/msgcomposeWindow16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/venkman-window.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/icons/default/venkman-window16.xpm file cannot be removed because it does not exist; skipping PREPARE REMOVE chrome/venkman.jar file cannot be removed because it does not exist; skipping PREPARE REMOVE components/airbag.xpt file cannot be removed because it does not exist; skipping PREPARE REMOVE components/bookmark.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/bookmarks.xpt file cannot be removed because it does not exist; skipping PREPARE REMOVE components/chatzilla-service.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/components.list file cannot be removed because it does not exist; skipping PREPARE REMOVE components/contentAreaDropListener.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/contentSecurityPolicy.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/crashreporter.xpt file cannot be removed because it does not exist; skipping PREPARE REMOVE components/crypto-SDR.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/downloadmanager.xpt file cannot be removed because it does not exist; skipping PREPARE REMOVE components/GPSDGeolocationProvider.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/jsctypes.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/msgAsyncPrompter.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/myspell.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsCloseAllWindows.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsDictionary.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsDownloadProgressListener.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsFormAutoComplete.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsINIProcessor.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsInterfaceInfoToIDL.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsKillAll.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsLDAPPrefsService.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsMicrosummaryService.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsPlacesAutoComplete.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsPlacesExpiration.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsResetPref.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsScriptableIO.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsSetDefaultBrowser.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsSetDefaultMail.js file cannot be removed because it does not exist; skipping PREPARE 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skipping PREPARE REMOVE components/util.xpt file cannot be removed because it does not exist; skipping PREPARE REMOVE components/venkman-service.js file cannot be removed because it does not exist; skipping PREPARE REMOVE components/wallet.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/walletviewers.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/wlltvwrs.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/wallet.xpt file cannot be removed because it does not exist; skipping PREPARE REMOVE components/walleteditor.xpt file cannot be removed because it does not exist; skipping PREPARE REMOVE components/walletpreview.xpt file cannot be removed because it does not exist; skipping PREPARE REMOVE components/windowsproxy.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/xmlextras.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/xpinstall.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/winhooks.xpt file cannot be removed because it does not exist; skipping PREPARE REMOVE components/xml-rpc.xpt file cannot be removed because it does not exist; skipping PREPARE REMOVE compreg.dat file cannot be removed because it does not exist; skipping PREPARE REMOVE defaults/wallet/VcardSchema.tbl file cannot be removed because it does not exist; skipping PREPARE REMOVE defaults/wallet/FieldSchema.tbl file cannot be removed because it does not exist; skipping PREPARE REMOVE defaults/wallet/SchemaConcat.tbl file cannot be removed because it does not exist; skipping PREPARE REMOVE defaults/wallet/DistinguishedSchema.tbl file cannot be removed because it does not exist; skipping PREPARE REMOVE defaults/wallet/SchemaStrings.tbl file cannot be removed because it does not exist; skipping PREPARE REMOVE defaults/wallet/PositionalSchema.tbl file cannot be removed because it does not exist; skipping PREPARE REMOVE defaults/wallet/StateSchema.tbl file cannot be removed because it does not exist; skipping PREPARE REMOVE extensions/inspector@mozilla.org/components/components.list file cannot be removed because it does not exist; skipping PREPARE REMOVE ; ChatZilla. file cannot be removed because it does not exist; skipping PREPARE REMOVE extensions/{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}/components/components.list file cannot be removed because it does not exist; skipping PREPARE REMOVE ; Venkman. file cannot be removed because it does not exist; skipping PREPARE REMOVE extensions/{f13b157f-b174-47e7-a34d-4815ddfdfeb8}/components/components.list file cannot be removed because it does not exist; skipping PREPARE REMOVE greprefs.js file cannot be removed because it does not exist; skipping PREPARE REMOVE layers.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE modules/JSON.jsm file cannot be removed because it does not exist; skipping PREPARE REMOVE xpistub.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE mozilla-runtime.exe file cannot be removed because it does not exist; skipping PREPARE REMOVE mozlcms.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE mozsqlite3.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE LICENSE file cannot be removed because it does not exist; skipping PREPARE REMOVE Microsoft.VC80.CRT.manifest file cannot be removed because it does not exist; skipping PREPARE REMOVE msvcm80.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE msvcp80.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE msvcr80.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE mozcpp19.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE regxpcom.exe file cannot be removed because it does not exist; skipping PREPARE REMOVE res/cmessage.txt file cannot be removed because it does not exist; skipping PREPARE REMOVE modules/dbViewWrapper.js file cannot be removed because it does not exist; skipping PREPARE REMOVE modules/mailViewManager.js file cannot be removed because it does not exist; skipping PREPARE REMOVE modules/quickSearchManager.js file cannot be removed because it does not exist; skipping PREPARE REMOVE modules/searchSpec.js file cannot be removed because it does not exist; skipping PREPARE REMOVE extensions/p@m/install.rdf file cannot be removed because it does not exist; skipping PREPARE REMOVE extensions/p@m/mozABConduit.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE extensions/p@m/PalmSyncInstall.exe file cannot be removed because it does not exist; skipping PREPARE REMOVE extensions/p@m/PalmSyncProxy.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE extensions/p@m/components/palmsync.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE extensions/p@m/components/palmsync.xpt file cannot be removed because it does not exist; skipping PREPARE REMOVE extensions/p@m/defaults/preferences/palmsync.js file cannot be removed because it does not exist; skipping PREPARE REMOVE xpicleanup.exe file cannot be removed because it does not exist; skipping PREPARE REMOVE xpti.dat file cannot be removed because it does not exist; skipping PREPARE REMOVE components/accessibility.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/appcomps.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/auth.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/autoconfig.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/caps.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/chardet.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/chrome.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/commandlines.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/composer.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/cookie.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/docshell.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/embedcomponents.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/fileview.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/gkgfxthebes.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/gklayout.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/gkplugin.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/htmlpars.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/i18n.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/imglib2.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/import.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/intlapp.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/mail.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/mork.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/mozfind.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/mozldap.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/msgsmime.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/necko.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsappshell.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/oji.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/permissions.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/pipboot.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/pipnss.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/pippki.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/places.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/pref.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/rdf.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/remoteservice.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/satchel.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/spellchecker.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/storagecomps.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/system-pref.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/tkautocomplete.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/toolkitcomps.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/txmgr.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/uconv.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/ucvmath.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/universalchardet.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/unixproxy.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/webbrwsr.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/widget_gtk2.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/windowds.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/xpautocomplete.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/xpconnect.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/zipwriter.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE gfxpsshar.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE gkgfx.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE gtkxtbin.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE jsj.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE mozz.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE thebes.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE xul.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE gksvggdiplus.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE jsj3250.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/appshell.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/cmdlines.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/gkparser.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/gkwidget.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/imgicon.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/msgMapi.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/perms.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/spellchk.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/strgcmps.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/tkautoc.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/tkitcmps.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/xpautoc.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/xpc3250.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/xppref32.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE ; MOZ_STATIC_BUILD file cannot be removed because it does not exist; skipping PREPARE REMOVE msgbsutl.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/commandlines.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/htmlpars.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/nsappshell.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/permissions.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/spellchecker.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/storagecomps.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/tkautocomplete.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/toolkitcomps.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE components/xpautocomplete.dll file cannot be removed because it does not exist; skipping PREPARE REMOVE mozjs.dll file cannot be removed because it does not exist; skipping EXECUTE PATCH AccessibleMarshal.dll EXECUTE PATCH MapiProxy.dll EXECUTE PATCH application.ini EXECUTE PATCH chrome/classic.jar EXECUTE PATCH chrome/comm.jar EXECUTE PATCH chrome/en-US.jar EXECUTE PATCH chrome/gloda.jar EXECUTE PATCH chrome/messenger.jar EXECUTE PATCH chrome/newsblog.jar EXECUTE PATCH chrome/pippki.jar EXECUTE PATCH chrome/reporter.jar EXECUTE PATCH chrome/toolkit.jar EXECUTE PATCH components/browser.xpt EXECUTE PATCH components/jar50.dll EXECUTE PATCH components/jsd3250.dll EXECUTE PATCH components/storage-Legacy.js EXECUTE PATCH components/suite.dll EXECUTE PATCH components/xpinstal.dll EXECUTE PATCH crashreporter.exe remove failed: -1,13 (crashreporter.exe) ### execution failed FINISH PATCH AccessibleMarshal.dll FINISH PATCH MapiProxy.dll FINISH PATCH application.ini FINISH PATCH chrome/classic.jar FINISH PATCH chrome/comm.jar FINISH PATCH chrome/en-US.jar FINISH PATCH chrome/gloda.jar FINISH PATCH chrome/messenger.jar FINISH PATCH chrome/newsblog.jar FINISH PATCH chrome/pippki.jar FINISH PATCH chrome/reporter.jar FINISH PATCH chrome/toolkit.jar FINISH PATCH components/browser.xpt FINISH PATCH components/jar50.dll FINISH PATCH components/jsd3250.dll FINISH PATCH components/storage-Legacy.js FINISH PATCH components/suite.dll FINISH PATCH components/xpinstal.dll FINISH PATCH crashreporter.exe copy_file: failed to open: crashreporter.exe,13 FINISH PATCH defaults/pref/browser-prefs.js copy_file: failed to open or stat: -1,defaults/pref/browser-prefs.js.moz-backup,2 FINISH PATCH extensions/inspector@mozilla.org/chrome/inspector.jar copy_file: failed to open or stat: -1,extensions/inspector@mozilla.org/chrome/inspector.jar.moz-backup,2 FINISH PATCH extensions/modern@themes.mozilla.org/chrome/modern.jar copy_file: failed to open or stat: -1,extensions/modern@themes.mozilla.org/chrome/modern.jar.moz-backup,2 FINISH PATCH extensions/modern@themes.mozilla.org/install.rdf copy_file: failed to open or stat: -1,extensions/modern@themes.mozilla.org/install.rdf.moz-backup,2 FINISH PATCH extensions/{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}/chrome/chatzilla.jar copy_file: failed to open or stat: -1,extensions/{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}/chrome/chatzilla.jar.moz-backup,2 FINISH PATCH extensions/{972ce4c6-7e08-4474-a285-3208198ce6fd}/install.rdf copy_file: failed to open or stat: -1,extensions/{972ce4c6-7e08-4474-a285-3208198ce6fd}/install.rdf.moz-backup,2 FINISH PATCH extensions/{f13b157f-b174-47e7-a34d-4815ddfdfeb8}/chrome/venkman.jar copy_file: failed to open or stat: -1,extensions/{f13b157f-b174-47e7-a34d-4815ddfdfeb8}/chrome/venkman.jar.moz-backup,2 FINISH ADD freebl3.chk copy_file: failed to open or stat: -1,freebl3.chk.moz-backup,2 FINISH PATCH freebl3.dll copy_file: failed to open or stat: -1,freebl3.dll.moz-backup,2 FINISH PATCH greprefs/all.js copy_file: failed to open or stat: -1,greprefs/all.js.moz-backup,2 FINISH PATCH js3250.dll copy_file: failed to open or stat: -1,js3250.dll.moz-backup,2 FINISH PATCH modules/gloda/datastore.js copy_file: failed to open or stat: -1,modules/gloda/datastore.js.moz-backup,2 FINISH PATCH mozMapi32.dll copy_file: failed to open or stat: -1,mozMapi32.dll.moz-backup,2 FINISH PATCH mozcrt19.dll copy_file: failed to open or stat: -1,mozcrt19.dll.moz-backup,2 FINISH PATCH nsldap32v60.dll copy_file: failed to open or stat: -1,nsldap32v60.dll.moz-backup,2 FINISH PATCH nsldappr32v60.dll copy_file: failed to open or stat: -1,nsldappr32v60.dll.moz-backup,2 FINISH PATCH nsldif32v60.dll copy_file: failed to open or stat: -1,nsldif32v60.dll.moz-backup,2 FINISH PATCH nspr4.dll copy_file: failed to open or stat: -1,nspr4.dll.moz-backup,2 FINISH PATCH nss3.dll copy_file: failed to open or stat: -1,nss3.dll.moz-backup,2 FINISH PATCH nssckbi.dll copy_file: failed to open or stat: -1,nssckbi.dll.moz-backup,2 FINISH ADD nssdbm3.chk copy_file: failed to open or stat: -1,nssdbm3.chk.moz-backup,2 FINISH PATCH nssdbm3.dll copy_file: failed to open or stat: -1,nssdbm3.dll.moz-backup,2 FINISH PATCH nssutil3.dll copy_file: failed to open or stat: -1,nssutil3.dll.moz-backup,2 FINISH PATCH platform.ini copy_file: failed to open or stat: -1,platform.ini.moz-backup,2 FINISH PATCH plc4.dll copy_file: failed to open or stat: -1,plc4.dll.moz-backup,2 FINISH PATCH plds4.dll copy_file: failed to open or stat: -1,plds4.dll.moz-backup,2 FINISH PATCH plugins/npnul32.dll copy_file: failed to open or stat: -1,plugins/npnul32.dll.moz-backup,2 FINISH PATCH seamonkey.exe copy_file: failed to open or stat: -1,seamonkey.exe.moz-backup,2 FINISH PATCH smime3.dll copy_file: failed to open or stat: -1,smime3.dll.moz-backup,2 FINISH ADD softokn3.chk copy_file: failed to open or stat: -1,softokn3.chk.moz-backup,2 FINISH PATCH softokn3.dll copy_file: failed to open or stat: -1,softokn3.dll.moz-backup,2 FINISH PATCH sqlite3.dll copy_file: failed to open or stat: -1,sqlite3.dll.moz-backup,2 FINISH PATCH ssl3.dll copy_file: failed to open or stat: -1,ssl3.dll.moz-backup,2 FINISH PATCH uninstall/helper.exe copy_file: failed to open or stat: -1,uninstall/helper.exe.moz-backup,2 FINISH PATCH updater.exe copy_file: failed to open or stat: -1,updater.exe.moz-backup,2 FINISH PATCH xpcom.dll copy_file: failed to open or stat: -1,xpcom.dll.moz-backup,2 FINISH PATCH xpcom_core.dll copy_file: failed to open or stat: -1,xpcom_core.dll.moz-backup,2 FINISH REMOVE chrome/app-chrome.manifest FINISH REMOVE chrome/chatzilla.jar FINISH REMOVE chrome/debugqa.jar FINISH REMOVE chrome/debugqa.manifest FINISH REMOVE chrome/installed-chrome.txt FINISH REMOVE chrome/icons/default/abcardWindow.xpm FINISH REMOVE chrome/icons/default/abcardWindow16.xpm FINISH REMOVE chrome/icons/default/ablistWindow.xpm FINISH REMOVE chrome/icons/default/addressbookWindow.xpm FINISH REMOVE chrome/icons/default/addressbookWindow16.xpm FINISH REMOVE chrome/icons/default/bmPropsWindow.xpm FINISH REMOVE chrome/icons/default/bmPropsWindow16.xpm FINISH REMOVE chrome/icons/default/bookmark-window.xpm FINISH REMOVE chrome/icons/default/bookmark-window16.xpm FINISH REMOVE chrome/icons/default/calendar-window.xpm FINISH REMOVE chrome/icons/default/calendar-window16.xpm FINISH REMOVE chrome/icons/default/chatzilla-window.xpm FINISH REMOVE chrome/icons/default/chatzilla-window16.xpm FINISH REMOVE chrome/icons/default/chatzilla-window.ico FINISH REMOVE chrome/icons/default/default.xpm FINISH REMOVE chrome/icons/default/default16.xpm FINISH REMOVE chrome/icons/default/downloadManager.xpm FINISH REMOVE chrome/icons/default/downloadManager16.xpm FINISH REMOVE chrome/icons/default/editorWindow.xpm FINISH REMOVE chrome/icons/default/editorWindow16.xpm FINISH REMOVE chrome/icons/default/findBookmarkWindow.xpm FINISH REMOVE chrome/icons/default/findBookmarkWindow16.xpm FINISH REMOVE chrome/icons/default/findHistoryWindow.xpm FINISH REMOVE chrome/icons/default/findHistoryWindow16.xpm FINISH REMOVE chrome/icons/default/history-window.xpm FINISH REMOVE chrome/icons/default/history-window16.xpm FINISH REMOVE chrome/icons/default/jsconsoleWindow.xpm FINISH REMOVE chrome/icons/default/jsconsoleWindow16.xpm FINISH REMOVE chrome/icons/default/JSConsoleWindow.xpm FINISH REMOVE chrome/icons/default/main-window.xpm FINISH REMOVE chrome/icons/default/main-window16.xpm FINISH REMOVE chrome/icons/default/messengerWindow.xpm FINISH REMOVE chrome/icons/default/messengerWindow16.xpm FINISH REMOVE chrome/icons/default/msgcomposeWindow.xpm FINISH REMOVE chrome/icons/default/msgcomposeWindow16.xpm FINISH REMOVE chrome/icons/default/venkman-window.xpm FINISH REMOVE chrome/icons/default/venkman-window16.xpm FINISH REMOVE chrome/venkman.jar FINISH REMOVE components/airbag.xpt FINISH REMOVE components/bookmark.dll FINISH REMOVE components/bookmarks.xpt FINISH REMOVE components/chatzilla-service.js FINISH REMOVE components/components.list FINISH REMOVE components/contentAreaDropListener.js FINISH REMOVE components/contentSecurityPolicy.js FINISH REMOVE components/crashreporter.xpt FINISH REMOVE components/crypto-SDR.js FINISH REMOVE components/downloadmanager.xpt FINISH REMOVE components/GPSDGeolocationProvider.js FINISH REMOVE components/jsctypes.dll FINISH REMOVE components/msgAsyncPrompter.js FINISH REMOVE components/myspell.dll FINISH REMOVE components/nsCloseAllWindows.js FINISH REMOVE components/nsDictionary.js FINISH REMOVE components/nsDownloadProgressListener.js FINISH REMOVE components/nsFormAutoComplete.js FINISH REMOVE components/nsINIProcessor.js FINISH REMOVE components/nsInterfaceInfoToIDL.js FINISH REMOVE components/nsKillAll.js FINISH REMOVE components/nsLDAPPrefsService.js FINISH REMOVE components/nsMicrosummaryService.js FINISH REMOVE components/nsPlacesAutoComplete.js FINISH REMOVE components/nsPlacesExpiration.js FINISH REMOVE components/nsResetPref.js FINISH REMOVE components/nsScriptableIO.js FINISH REMOVE components/nsSetDefaultBrowser.js FINISH REMOVE components/nsSetDefaultMail.js FINISH REMOVE components/nsUnsetDefaultMail.js FINISH REMOVE components/nsXmlRpcClient.js FINISH REMOVE components/progressDlg.xpt FINISH REMOVE components/search.xpt FINISH REMOVE components/sigonviewer.xpt FINISH REMOVE components/sidebar.xpt FINISH REMOVE components/srchsvc.dll FINISH REMOVE components/suitetypeaheadfind.xpt FINISH REMOVE components/suitetypeaheadfind.dll FINISH REMOVE components/urlwidgt.xpt FINISH REMOVE components/util.xpt FINISH REMOVE components/venkman-service.js FINISH REMOVE components/wallet.dll FINISH REMOVE components/walletviewers.dll FINISH REMOVE components/wlltvwrs.dll FINISH REMOVE components/wallet.xpt FINISH REMOVE components/walleteditor.xpt FINISH REMOVE components/walletpreview.xpt FINISH REMOVE components/windowsproxy.dll FINISH REMOVE components/xmlextras.dll FINISH REMOVE components/xpinstall.dll FINISH REMOVE components/winhooks.xpt FINISH REMOVE components/xml-rpc.xpt FINISH REMOVE compreg.dat FINISH REMOVE defaults/wallet/VcardSchema.tbl FINISH REMOVE defaults/wallet/FieldSchema.tbl FINISH REMOVE defaults/wallet/SchemaConcat.tbl FINISH REMOVE defaults/wallet/DistinguishedSchema.tbl FINISH REMOVE defaults/wallet/SchemaStrings.tbl FINISH REMOVE defaults/wallet/PositionalSchema.tbl FINISH REMOVE defaults/wallet/StateSchema.tbl FINISH REMOVE extensions/inspector@mozilla.org/components/components.list FINISH REMOVE ; ChatZilla. FINISH REMOVE extensions/{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}/components/components.list FINISH REMOVE ; Venkman. FINISH REMOVE extensions/{f13b157f-b174-47e7-a34d-4815ddfdfeb8}/components/components.list FINISH REMOVE greprefs.js FINISH REMOVE layers.dll FINISH REMOVE modules/JSON.jsm FINISH REMOVE xpistub.dll FINISH REMOVE mozilla-runtime.exe FINISH REMOVE mozlcms.dll FINISH REMOVE mozsqlite3.dll FINISH REMOVE LICENSE FINISH REMOVE Microsoft.VC80.CRT.manifest FINISH REMOVE msvcm80.dll FINISH REMOVE msvcp80.dll FINISH REMOVE msvcr80.dll FINISH REMOVE mozcpp19.dll FINISH REMOVE regxpcom.exe FINISH REMOVE res/cmessage.txt FINISH REMOVE modules/dbViewWrapper.js FINISH REMOVE modules/mailViewManager.js FINISH REMOVE modules/quickSearchManager.js FINISH REMOVE modules/searchSpec.js FINISH REMOVE extensions/p@m/install.rdf FINISH REMOVE extensions/p@m/mozABConduit.dll FINISH REMOVE extensions/p@m/PalmSyncInstall.exe FINISH REMOVE extensions/p@m/PalmSyncProxy.dll FINISH REMOVE extensions/p@m/components/palmsync.dll FINISH REMOVE extensions/p@m/components/palmsync.xpt FINISH REMOVE extensions/p@m/defaults/preferences/palmsync.js FINISH REMOVE xpicleanup.exe FINISH REMOVE xpti.dat FINISH REMOVE components/accessibility.dll FINISH REMOVE components/appcomps.dll FINISH REMOVE components/auth.dll FINISH REMOVE components/autoconfig.dll FINISH REMOVE components/caps.dll FINISH REMOVE components/chardet.dll FINISH REMOVE components/chrome.dll FINISH REMOVE components/commandlines.dll FINISH REMOVE components/composer.dll FINISH REMOVE components/cookie.dll FINISH REMOVE components/docshell.dll FINISH REMOVE components/embedcomponents.dll FINISH REMOVE components/fileview.dll FINISH REMOVE components/gkgfxthebes.dll FINISH REMOVE components/gklayout.dll FINISH REMOVE components/gkplugin.dll FINISH REMOVE components/htmlpars.dll FINISH REMOVE components/i18n.dll FINISH REMOVE components/imglib2.dll FINISH REMOVE components/import.dll FINISH REMOVE components/intlapp.dll FINISH REMOVE components/mail.dll FINISH REMOVE components/mork.dll FINISH REMOVE components/mozfind.dll FINISH REMOVE components/mozldap.dll FINISH REMOVE components/msgsmime.dll FINISH REMOVE components/necko.dll FINISH REMOVE components/nsappshell.dll FINISH REMOVE components/oji.dll FINISH REMOVE components/permissions.dll FINISH REMOVE components/pipboot.dll FINISH REMOVE components/pipnss.dll FINISH REMOVE components/pippki.dll FINISH REMOVE components/places.dll FINISH REMOVE components/pref.dll FINISH REMOVE components/rdf.dll FINISH REMOVE components/remoteservice.dll FINISH REMOVE components/satchel.dll FINISH REMOVE components/spellchecker.dll FINISH REMOVE components/storagecomps.dll FINISH REMOVE components/system-pref.dll FINISH REMOVE components/tkautocomplete.dll FINISH REMOVE components/toolkitcomps.dll FINISH REMOVE components/txmgr.dll FINISH REMOVE components/uconv.dll FINISH REMOVE components/ucvmath.dll FINISH REMOVE components/universalchardet.dll FINISH REMOVE components/unixproxy.dll FINISH REMOVE components/webbrwsr.dll FINISH REMOVE components/widget_gtk2.dll FINISH REMOVE components/windowds.dll FINISH REMOVE components/xpautocomplete.dll FINISH REMOVE components/xpconnect.dll FINISH REMOVE components/zipwriter.dll FINISH REMOVE gfxpsshar.dll FINISH REMOVE gkgfx.dll FINISH REMOVE gtkxtbin.dll FINISH REMOVE jsj.dll FINISH REMOVE mozz.dll FINISH REMOVE thebes.dll FINISH REMOVE xul.dll FINISH REMOVE gksvggdiplus.dll FINISH REMOVE jsj3250.dll FINISH REMOVE components/appshell.dll FINISH REMOVE components/cmdlines.dll FINISH REMOVE components/gkparser.dll FINISH REMOVE components/gkwidget.dll FINISH REMOVE components/imgicon.dll FINISH REMOVE components/msgMapi.dll FINISH REMOVE components/perms.dll FINISH REMOVE components/spellchk.dll FINISH REMOVE components/strgcmps.dll FINISH REMOVE components/tkautoc.dll FINISH REMOVE components/tkitcmps.dll FINISH REMOVE components/xpautoc.dll FINISH REMOVE components/xpc3250.dll FINISH REMOVE components/xppref32.dll FINISH REMOVE ; MOZ_STATIC_BUILD FINISH REMOVE msgbsutl.dll FINISH REMOVE components/commandlines.dll FINISH REMOVE components/htmlpars.dll FINISH REMOVE components/nsappshell.dll FINISH REMOVE components/permissions.dll FINISH REMOVE components/spellchecker.dll FINISH REMOVE components/storagecomps.dll FINISH REMOVE components/tkautocomplete.dll FINISH REMOVE components/toolkitcomps.dll FINISH REMOVE components/xpautocomplete.dll FINISH REMOVE mozjs.dll failed: 7 calling QuitProgressUI As you can see: EXECUTE PATCH crashreporter.exe remove failed: -1,13 (crashreporter.exe) ### execution failed I don't know if I will be able to reproduce this again since this is a rare scenario. Basically, crashreporter.exe process needs to be stuck for the update to fail.

yeah, the installer should be able to ask crashreporter to quit and then offer to (or just) force quit it

Robert, is this a known general installer problem? Do we have a solution in sight?

This is an updater bug and has nothing to do with the installer. The installer already handles files in use. Also, this is bug 466778 and is fixed on trunk. I will likely be backporting it to 1.9.2 as long as I can get approval.

btw: I suggest duping this bug against bug 466778 and leave that up to you in case you'd prefer to leave this bug open.

duping per comment #4, thanks for the input!