Visit http://www.mozilla.org/support/thunderbird/. You will see a problem with redirect. There is a infinite loop.

Reed, David, I had these pointing to http://support.mozillamessaging.com/, and as I look at http://viewvc.svn.mozilla.org/vc/projects/mozilla.org/trunk/support/.htaccess?view=markup that hasn't changed. I have no idea why this redirect loop is occurring. Could you help me out?

cilias, I tried the link in the original comment and didn't get an error. I went to http://support.mozilla.com/en-US/home

Same here. But I also tried that when the bug was filed, and it was legit, lead to an infinite loop. Marking worksforme. Pavel, feel free to change it back to new if you still experience probs.

It should point to http://support.mozillaMESSAGING.com/ (aka Thunderbird support). It looks like the loop is fixed (probably bug 682391), but the htaccess rules for /support/* sub-URLs are ignored.

(In reply to Chris Ilias [:cilias] from comment #4) > It looks like the loop is fixed (probably bug 682391), but the htaccess > rules for /support/* sub-URLs are ignored. James just helped fix a bug like this where redirects outside of the main www.mozilla.org .htaccess file were now being ignored. Assigning to him.

Unassigning bugs from James that are not migration-related bedrock platform bugs. Let me know if you have any questions.

Currently it's not looping, but should be redirected to https://support.mozilla.org/products/thunderbird instead of the home page.

xref bug 1166192

FWIW: http://www.mozilla.org/support/thunderbird/ redirects to http://www.mozilla.org/support/, but so does http://www.mozilla.org/support/firefox/.

Matt, what do you think? I'm not sure we care about this anymore because most things have long ago moved from http://www.mozilla.org/support/thunderbird/xxxx to SUMO kb articles. Examples http://www.mozilla.org/support/thunderbird/menu http://www.mozilla.org/support/thunderbird/keyboard Unless http://www.mozilla.org/support/thunderbird/ is extensively referenced anywhere. But I cannot see that it is - https://www.google.com/search?num=20&safe=off&biw=1175&bih=643&q=%22www.mozilla.org%2Fsupport%2Fthunderbird%2F%22+thunderbird&oq=%22www.mozilla.org%2Fsupport%2Fthunderbird%2F%22+thunderbird&gs_l=serp.3..33i160k1.105618.105881.0.106292.3.3.0.0.0.0.127.250.0j2.2.0....0...1c.1.64.serp..1.2.247...30i10k1.Up1PjMEytcw

I think we are seeing a limitation on Kitsune. It only has one forum, the appearance of more is really smoke and mirrors, which is why the Firefox and Thunderbird pages will redirect to the home, so the forum software can manage the correct information appearing. Personally I would be happy to close this bug and open a new one if the need arises following the migration to lithium

(In reply to Ton from comment #10) > FWIW: http://www.mozilla.org/support/thunderbird/ redirects to > http://www.mozilla.org/support/, but so does > http://www.mozilla.org/support/firefox/. That's because www.mozilla.org is now set to redirect any mozilla.org/support/* requests to https://support.mozilla.org/. For example, if you go to http://www.mozilla.org/support/lkjsdlksjdflskj, it should still take you to sumo. IIUC, the redirect is at https://github.com/mozilla/bedrock/blob/master/bedrock/mozorg/redirects.py#L591 # bug 1236910 redirect(r'^support(/.*)?$', 'https://support.mozilla.org/'), (In reply to Matt from comment #12) > I think we are seeing a limitation on Kitsune. It only has one forum, the > appearance of more is really smoke and mirrors, which is why the Firefox and > Thunderbird pages will redirect to the home, so the forum software can > manage the correct information appearing. > > Personally I would be happy to close this bug and open a new one if the need > arises following the migration to lithium When Thunderbird support moved to MozillaMessaging, I removed the files on www.mozilla.org, and set up redirects in the mozilla.org/support/thunderbird directory. (bug 573283) For instance, http://www.mozilla.org/support/thunderbird/keyboard.html would redirect to http://support.mozillamessaging.com/kb/Keyboard+shortcuts This bug came up in 2011, when the redirects stopped working. The support directory has since been removed from www.mozilla.org code, but you can still see the redirects at https://viewvc.svn.mozilla.org/vc/projects/mozilla.org/trunk/support/.htaccess?revision=71254&view=markup&pathrev=71254 Those redirects haven't worked in over 5 years. So the question is do you want http://www.mozilla.org/support/thunderbird to point to https://support.mozilla.org/en-US/products/thunderbird ?

Today I am across a similar issue, at https://bugzilla.mozilla.org/createaccount.cgi "Thunderbird support" points to http://www.mozillamessaging.com/support/ which simply goes to https://www.mozilla.org/en-US/thunderbird/ :(

> So the question is do you want http://www.mozilla.org/support/thunderbird to > point to https://support.mozilla.org/en-US/products/thunderbird ? My preference would be http://www.mozillamessaging.com/support/ to redirect to https://support.mozilla.org/en-US/products/thunderbird as it is a one for one mapping. Am I missing something obvious here?

Before mozillamessaging existed (or the sumo project), Thunderbird support documents were hosted on www.mozilla.org. It was a small set to docs with the URLs http://www.mozilla.org/support/thunderbird/bugs http://www.mozilla.org/support/thunderbird/edit http://www.mozilla.org/support/thunderbird/faq http://www.mozilla.org/support/thunderbird/forums http://www.mozilla.org/support/thunderbird/ http://www.mozilla.org/support/thunderbird/keyboard http://www.mozilla.org/support/thunderbird/menu http://www.mozilla.org/support/thunderbird/mouse http://www.mozilla.org/support/thunderbird/profile http://www.mozilla.org/support/thunderbird/tips You can see a snapshot at http://web.archive.org/web/20061221204802/http://www.mozilla.org/support/thunderbird/ When support.mozillamessaging.com was created, I removed the www.mozilla.org content and set up redirects for the above URLs (see bug 573283). This bug was filed when those redirects stopped working (over 5 years ago).

Commits pushed to master at https://github.com/mozilla/bedrock https://github.com/mozilla/bedrock/commit/271c2fff38979fa215fd7c5ea562267aad97b3a1 fix bug 682619. Added redirect for /support/thunderbird and /support/firefox to appropiate sumo section. https://github.com/mozilla/bedrock/commit/5a6ce514fbcd106928c77bf7105021ed82bfa312 Merge pull request #4492 from RCMainak/Bug_682619 fix bug 682619. redirect /support/thunderbird to appropiate sumo section

Does this need to be pushed to production?

(In reply to Chris Ilias [:cilias] from comment #18) > Does this need to be pushed to production? Yes, it will go out in our next deployment.