Build: 10/01 testing build OS: XP-Ja (according to Tiantian, Esther has seen this on a US XP) It failed to bring up mozilla when I send from WordPad, it brought up Communicator 4.x instead although I specified mozilla as the default mail client. Deleting the component.reg file doesn't help. Steps to reproduce: 1. Install mozilla as the default mail client. 2. Open Wordpad, enter something and select File | Send The User Profile Manager of Communicator 4.78 has been launched. No mozilla.

Esther, what your settings on WinXP en? I was able to launch mozilla on WinXP US while i had WordPad and Communicator 4.7 installed. I remember that some conditions to reproduce this were to have MS Office and Outlook ( i have Outlook Express but no Office). So with the applications i have and OE set as a default mail client i am still able to launch mozilla.. cc Esther.

I retested this with 10/02 testing build ( the problem was originally seen on 10/01 testing build). And it can bring up mozilla now when sending from WordPad, but I never be able to send successfully. After I enter correct username and passwd, it doesn't progress any further, no mail compose window.

yep, no mail compostion comes up, i have the same experience on WinNT.

maybe we have to change the summary of this bug since the issue is not the launch on XP but "not being able to send mail..." and it applies to other Windows systems as well?

Trix tested this on the XP in our lab, it's working as expected. However, we have not been able to find out why it's not working on Esther's XP. Did you try send mail from MS Word/Excel/Powerpoint on win XP?

Now I started mozilla with a new profile as Trix has suggested, and I got a new problem: the first time when I open Mail window from mozilla, I got a question asking me if I want set Mozilla as the default mail client, I answered yes. But when I go the preference page, the check box Of "Use Mozilla mail as the default mail application" is not checked! So I manually checked the checkbox and exit Mozilla, then relaunched it, the checkbox is still not checked. I can't make mozilla as the default mail application from the preference setting. And with this, I'm unable to bring up mozilla when send from WordPad.

In regards to it not progressing further after you enter your username, could you do the following steps: 1. In Mozilla, create a new test profile(ie., Moz-test). 2. In Moz-test, create a valid email account(perhaps setup your netscape email acount). 3. Now create a new email and send to yourself. 4. After successful send, make sure its displayed in your inbox. 5. If your able to successfully send through mozilla, then you should be able to send through any SMAPI enabled app. like wordpad. Try sending a doc now through WINWORD or Wordpad. If it works successfully now, then it looks like the problem with the compose window would be centered around the profile. Tiantian experienced similar results(compose window not displayed after entering logon info), but after creating a new profile and successfully sending, it worked using any app.

Trix, I can't bring up mozilla again with a new profile. Please see my comments at 2001-10-03 17:18. Thanks.

ji has a different system than Esther does. We should try to figure out the why this is working for Trix on XP, but not for ji or esther. Which builds of XP are you using?

Trix i just re-tested this on WINNT where i've seen the same problem as Xianglan did on XP( the mail composition wouldn't come up after entering user name and password) 1. In Mozilla, create a new test profile(ie., Moz-test). 2. In Moz-test, create a valid email account(perhaps setup your netscape email acount). 3. Now create a new email and send to yourself. 4. After successful send, make sure its displayed in your inbox. 5. If your able to successfully send through mozilla, then you should be able to send through any SMAPI enabled app. like wordpad. Try sending a doc now through WINWORD or Wordpad. After doing all that the composition window came up and i was able successfully send/get mail with doc attachment

I have been using Japanese XP RC2.

its possible that its relative to a configuration issue than it being XP. JI & Marina, in the winnt/system32 directory, run "dir mapi*". Is there a mapi32_moz_bak.dll? what size is this file? 133k? 5k? what is the size of the Mapi32.dll? 5k? 133k? If you have Outlook Express, can you launch it and select Outlook Express to be your default email client. This will force Microsoft to copy their Mapi32.dll and install it in the winnt/system32 dir. Could you return back to the winnt/system32 directory and type "ren map32_moz_bak.dll moz_map32dll.bak". Could you set up an email account through Express and successfully send an email to yourself? Then launch Winword and attempt to send a doc. Does Word bring up Oulook Express' New Message window? Send successfully, close Express, and launch Mozilla and select Mozilla to be the default email client. if you go back to the winnt/system32 directory, mozilla should have copied it's Mapi32.dll(~5k) in that directory and renamed Express' mapi file to Mapi32_moz_bak.dll (~133k). Did that happen? If so, then can you try the steps i mentioned previously again? My concern is because we are copying and making backups of existing files that other apps use and we're working with a test build only(no installer/uninstaller) that its possible we're creating awkward environments.

Yulian and Krishnamohan have come over to my cube to check my environment. There is something wrong with my mapi32*.dll files on my system. After Krishnamohan has cleaned up the dll files, now I can launch mozilla when sending from MS word, but not from WordPad. Basically WordPad is expecting a faster response from Mozilla, but it doesn't get, so sending has failed. I'll log another bug for this. This one can be closed as WFM if Esther's problem has been solved.

My problem is solved, but I'm not sure if it was solved because I de-installed Office97 & Communicator 4.7 or if it was because I didn't realize I had to uncheck the MAPI support in 4.7 to disable it as the MAPI default mail app. After somewhat cleaning up my system, I then installed Office97 again and Communicator 4.7 and found I was still forced to use 4.7 as the MAPI default for mail not matter what I selected in the Internet Properties. I then realize that simply changing the Internet Explorer|Internet Properties|Programs to have Outlook be the default email app didn't work. It only worked after I deselected it from 4.7. After this I was able to launch Mozilla from Word97, Powerpoint, Excel, & Wordpad. Now, I have the problem of not being able to remove Mozilla as the default. I think that is addressed in 10275.

correction: above comment should be 102705 no 10275

Esther: could you please try using today's 0.9.4 build to test on your XP? And please see comments from ji. Thx.

WFM per Ester

Mark as depedent to meta bug 103807

Removed dependency to bug 103807

verified resolution