Closed Bug 1041333 Opened 10 years ago Closed 10 years ago

Clicking on a help link in Options result in blank window

Categories

(Thunderbird :: Preferences, defect)

31 Branch
x86_64
Windows 7
defect
Not set
normal

Tracking

(Not tracked)

RESOLVED WORKSFORME

People

(Reporter: el.cameleon.1, Unassigned)

References

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0 (Beta/Release) Build ID: 20140605174243 Steps to reproduce: 1 - Open the "Options" windows then the Privacy tab 2 - Click on one of the link listed in the windows 3 - The support page opens behind the options windows 4 - Click OK or Cancel to close the windows and read the support article Actual results: The support article page become empty!!! Expected results: I should have been able to read the support article in Thunderbird
Blocks: TB31found
Summary: Clicking on a help ling in Options result in blanck windows → Clicking on a help link in Options result in blanck windows
work fine with no issue on Windows XP : Mozilla/5.0 (Windows NT 5.1; rv:31.0) Gecko/20100101 Thunderbird/31.0 buid ID 20140715165256
Works for me on Windows 8.1: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.0 If there is neither content in tab nor an error message, it's likely a connection issue.
this is not a connection issue because the content appear in step 3, and the deseappear when I close the windows. I will try in safe mode to see if it helps.
confirming the problem in safe mode... the error console become full of warning when the support page open in background, but there is no other messages when the page become empty. It was working great on my Ubuntu laptop with TB24.
WFM on linux too. What errors did the error console list?
(In reply to Magnus Melin from comment #5) > WFM on linux too. > What errors did the error console list?
Component: Untriaged → Preferences
Flags: needinfo?(el.cameleon.1)
Summary: Clicking on a help link in Options result in blanck windows → Clicking on a help link in Options result in blank window
ok, wfm with TB31 on Ubuntu. I don't know what happened. This bug can be closed
Flags: needinfo?(el.cameleon.1)
Status: NEW → RESOLVED
Closed: 10 years ago
Resolution: --- → WORKSFORME
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