Closed
Bug 1046997
Opened 10 years ago
Closed 10 years ago
[B2G][Email] Email app is crashing or does not load
Categories
(Core :: DOM: Content Processes, defect)
Tracking
()
VERIFIED
FIXED
2.1 S1 (1aug)
People
(Reporter: jschmitt, Assigned: sinker)
References
Details
(Keywords: regression, smoketest)
Attachments
(1 file)
(deleted),
text/plain
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Details |
Description: User is occasionally unable to load the Email app and sometimes Email app crashes. Repro Steps: 1) Update a Flame to 20140731040203 2) Launch Email app Actual: Email app does not load and occasionally crashes. Expected: The Email app loads. Environmental Variables: Device: Flame Master Build ID: 20140731040203 Gaia: 6548f8a89654727eb3a65200ef14298e106eb099 Gecko: aa176fcc56b8 Version: 34.0a1 (Master) Firmware Version: v122 User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0 Notes: Repro frequency: 80% See attached: logcat
Reporter | ||
Updated•10 years ago
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QA Whiteboard: [QAnalyst-Triage?]
Flags: needinfo?(pbylenga)
Reporter | ||
Updated•10 years ago
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Summary: [B2G][Homescreen] Email app is crashing or does not load → [B2G][Email] Email app is crashing or does not load
Comment 1•10 years ago
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[Blocking Requested - why for this release]: Smoketest blocker, bad regression. Requesting window, possible dupe of 1046790?
blocking-b2g: --- → 2.1?
QA Whiteboard: [QAnalyst-Triage?]
Flags: needinfo?(pbylenga)
Comment 3•10 years ago
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This does seem like some type of platform/system issue. The log entries for email show email starting up successfully. There are no indications of the email app closing itself, which is the only way this would be something that involves the email app. Anything else is some type of regression in the platform or system apps. We should potentially leave this open so people know there's an existing platform/system bug, but there's nothing actionable in the email app itself that I can see.
Comment 4•10 years ago
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Note: there might be something interesting in the "dmesg" log that's not being properly transferred over to the logcat output.
Updated•10 years ago
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Component: Gaia::E-Mail → DOM: Content Processes
Product: Firefox OS → Core
Comment 7•10 years ago
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I confirmed that this bug has the same regression window as bug 1046790.
QA Whiteboard: [QAnalyst-Triage?]
Flags: needinfo?(jmitchell)
Keywords: qaurgent,
regressionwindow-wanted
Updated•10 years ago
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QA Whiteboard: [QAnalyst-Triage?] → [QAnalyst-Triage+]
Flags: needinfo?(jmitchell)
Updated•10 years ago
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blocking-b2g: 2.1? → ---
Comment 9•10 years ago
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Verified as fixed in the latest 2.1 Flame Build: Environmental Variables: Device: Flame Master Build ID: 20140801040326 Gaia: 04ea7e1a4034a50d4a7a4f5b95a04a2ed8313908 Gecko: 104254bd1fc8 Version: 34.0a1 (Master) Firmware Version: v123 User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0 Email app loads and functions as expected.
Status: RESOLVED → VERIFIED
Updated•10 years ago
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Comment 10•10 years ago
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Verified fixed on v2.0 and v2.1. Device: Flame 2.0 BuildID: 20141021000201 Gaia: 63b56a7a7453726b9e12ad1afe02c68c83c5aeca Gecko: 40584eecdc75 Gonk: 05aa7b98d3f891b334031dc710d48d0d6b82ec1d Version: 32.0 (2.0) Firmware: V180 User Agent: Mozilla/5.0 (Mobile; rv:32.0) Gecko/32.0 Firefox/32.0 Device: Flame 2.1 BuildID: 20141021001201 Gaia: e458f5804c0851eb4e93c9eb143fe044988cecda Gecko: ee86921a986f Gonk: 05aa7b98d3f891b334031dc710d48d0d6b82ec1d Version: 34.0 (2.1) Firmware: V188 User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0 The email app loads as expected.
QA Whiteboard: [QAnalyst-Triage+] → [QAnalyst-Triage?]
Flags: needinfo?(pbylenga)
Updated•10 years ago
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QA Whiteboard: [QAnalyst-Triage?] → [QAnalyst-Triage+]
Flags: needinfo?(pbylenga)
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Description
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