Closed Bug 1129462 Opened 10 years ago Closed 10 years ago

[Boku] Cannot select carrier from dropdown list on FFOS 2.1

Categories

(Marketplace Graveyard :: Payments/Refunds, defect, P2)

Avenir
x86_64
Gonk (Firefox OS)
defect

Tracking

(Not tracked)

RESOLVED WORKSFORME
2015-02-10

People

(Reporter: vcarciu, Assigned: merchantsupport)

References

Details

Attachments

(4 files, 2 obsolete files)

Prerequisites: FFOS 2.1 device, MP Stage app, Region Mexico, carrier Telcel Steps to reproduce: 1.Open MP Stage on your device 2.Fin a paid app and start the purchase process 3.Enter PIN and try to select a carrier from "Seleccionar red:" dropdown menu Expected results: Carrier can be selected without any issue Actual results: The dropdown list is not displayed when pressed and the carrier cannot be selected NOTES: Not reproducible on 2.0
Assignee: nobody → merchantsupport
Can the transaction still be successfully completed in the "Actual" results? Could you please provide a screenshot of this behavior?
Flags: needinfo?(vcarciu)
Could be unrelated, but I am able to access the carrier list from Android (see screenshots). Could this possibly be a Mozilla platform issue?
Attached image device-2015-02-04-134849.png (obsolete) (deleted) —
Attached image device-2015-02-04-134913.png (obsolete) (deleted) —
No, I am not able to purchase because the carrier is a mandatory field : http://screencast.com/t/1gvyqTsF The "Sellecionar red:" drop down is literally doing nothing when pressed.
Flags: needinfo?(vcarciu)
the engine for Firefox OS 2.1 is Firefox desktop version 34 (https://wiki.mozilla.org/Release_Management/B2G_Landing#Versions_and_Scheduling) so it should be reproducible using Firefox 34 desktop (if it's a platform issue). There are some tools to use older versions of Firefox like https://github.com/omgmog/install-all-firefox . However, I know Boku is checking user agents so you might need to spoof the user agent so it looks like Firefox OS: https://addons.mozilla.org/en-US/firefox/addon/user-agent-switcher/?src=search
of course, the Firefox OS Simulator is always available for testing: https://developer.mozilla.org/en-US/docs/Tools/Firefox_OS_Simulator
Priority: -- → P2
Attached image 34_1.png (deleted) —
Per Kumar's recommendation, we tested the payment panel with Firefox 34 (desktop) and were able to select the network from the dropdown menu and proceed with our transaction
Attachment #8559388 - Attachment is obsolete: true
Attachment #8559389 - Attachment is obsolete: true
Attached image 34_2.png (deleted) —
Attached image 34_3.png (deleted) —
Attached image 34_4.png (deleted) —
I do not believe that this issue resides with our payment panel implementation. In the screenshot you provided (http://screencast.com/t/1gvyqTsF), I assume that you are able to navigate around the payment panel window (i.e. interact with other dialog components, just not the drop down menu). Could this be a rendering problem specific to the dropdown menu object?
Status: NEW → RESOLVED
Closed: 10 years ago
Resolution: --- → WORKSFORME
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