From Bugzilla Helper: User-Agent: Mozilla/4.76 [en] (Windows NT 5.0; U) BuildID: 20011203 Crashing on startup. I see the splash screen, then I get the Dialog Box that's titled, "Program Error". Message is: mozilla.exe has produced errors and is generating a log file (or words to that effect. Reproducible: Always Steps to Reproduce: 1. Start Browser. (Double-click on mozilla.exe from File Manager) 2. 3. Actual Results: crash...see summary Expected Results: Startup On Windows 2000 Pro SP2 (no hot fixes). Sent several talkbacks. Here are the IDs: TB38764154G TB38764071X TB38532274Y TB38532045H Here's the output from some of my Dr. Watson (let me know if you want the whole thing): Microsoft (R) Windows 2000 (TM) Version 5.00 DrWtsn32 Copyright (C) 1985-1999 Microsoft Corp. All rights reserved. Application exception occurred: App: mozilla.exe (pid=7520) When: 12/3/2001 @ 22:09:29.127 Exception number: c0000005 (access violation) *----> System Information <----* Computer Name: xxxxxx User Name: Administrator Number of Processors: 1 Processor Type: x86 Family 6 Model 8 Stepping 6 Windows 2000 Version: 5.0 Current Build: 2195 Service Pack: 2 Current Type: Uniprocessor Free Registered Organization: Registered Owner: Michael Burba *----> Task List <----* 0 Idle.exe 8 System.exe 144 SMSS.exe 168 CSRSS.exe 164 WINLOGON.exe 216 SERVICES.exe 228 LSASS.exe 396 svchost.exe 448 SPOOLSV.exe 476 PackethSvc.exe 496 ns-admin.exe 520 svchost.exe 548 ftpsched.exe 560 inetd32.exe 576 hidserv.exe 740 OWASTSVR.exe 860 regsvc.exe 868 mstask.exe 900 tcpsvcs.exe 944 ns-slapd.exe 980 slapd.exe 1000 WinMgmt.exe 1160 explorer.exe 1336 qagent.exe 1420 WkDetect.exe 1448 HOTSYNC.exe 1384 WkCalRem.exe 1464 OSA.exe 1472 QWDLLS.exe 1492 aoltray.exe 1124 mrtMngr.exe 1520 aim.exe 2152 QW.exe 2824 realplay.exe 3124 hh.exe 2940 CMD.exe 5048 palm.exe 3344 CMD.exe 284 hh.exe 3336 taskmgr.exe 764 WINWORD.exe 6880 EXCEL.exe 1404 notepad.exe 7272 notepad.exe 7196 talkback.exe 6816 netscape.exe 7488 IEXPLORE.exe 7520 mozilla.exe 7932 DRWTSN32.exe 0 _Total.exe (00400000 - 00457000) (77F80000 - 77FFB000) (60EF0000 - 60F66000) (60DC0000 - 60DC9000) (60E30000 - 60E54000) (77DB0000 - 77E0B000) (77E80000 - 77F35000) (77D40000 - 77DB0000) (75050000 - 75058000) (75030000 - 75043000) (78000000 - 78046000) (75020000 - 75028000) (60EC0000 - 60EC7000) (60ED0000 - 60ED6000) (782F0000 - 78532000) (77F40000 - 77F7C000) (77E10000 - 77E74000) (70BD0000 - 70C1C000) (71700000 - 7178A000) (77A50000 - 77B46000) (1C000000 - 1C009000) (60000000 - 6000C000) (60DD0000 - 60DF8000) (60010000 - 60024000) (60C90000 - 60CA2000) (60030000 - 6006B000) (60070000 - 600A9000) (60CF0000 - 60D40000) (600B0000 - 600C1000) (600D0000 - 600DE000) (600E0000 - 600EE000) (600F0000 - 60100000) (60100000 - 60113000) (60120000 - 6012B000) (60130000 - 60147000) (60150000 - 601A6000) (601B0000 - 601C0000) (601C0000 - 601CA000) (60220000 - 60246000) (601D0000 - 601D5000) (013E0000 - 01518000) (60320000 - 6033A000) (76B30000 - 76B6E000) (60340000 - 60426000) (60430000 - 60465000) (60470000 - 6048C000) (77820000 - 77827000) (759B0000 - 759B6000) (60490000 - 6049E000) (604A0000 - 604BF000) (779B0000 - 77A4B000) (604C0000 - 604C6000) (604D0000 - 604D6000) (604E0000 - 604E7000) (60CD0000 - 60CE5000) (60500000 - 60509000) (60510000 - 6051F000) (60F80000 - 60F8C000) (60520000 - 60525000) (60530000 - 6053E000) (60540000 - 6054D000) (60550000 - 6055B000) (60560000 - 60573000) (60580000 - 60589000) (60590000 - 605A6000) (605B0000 - 605BA000) (605C0000 - 605C9000) (605D0000 - 605DD000) (605E0000 - 60608000) (60610000 - 60618000) (60620000 - 60626000) (60630000 - 60636000) (60640000 - 60662000) (60670000 - 60689000) (60690000 - 60697000) (606A0000 - 606A6000) (606B0000 - 606BB000) (60E00000 - 60E23000) (606C0000 - 606C6000) (606D0000 - 60718000) (60720000 - 60754000) (60760000 - 60771000) (60780000 - 607C9000) (607D0000 - 607F8000) (60800000 - 60829000) (60830000 - 60836000) (60840000 - 60891000) (608A0000 - 608B0000) (608B0000 - 608BD000) (608C0000 - 608CB000) (608D0000 - 608D9000) (608E0000 - 608EB000) (60D40000 - 60D51000) (608F0000 - 608F7000) (60900000 - 609B3000) (609C0000 - 609C8000) (609D0000 - 609DD000) (60B00000 - 60B05000) (609E0000 - 609F7000) (60A00000 - 60A06000) (60A10000 - 60A17000) (60A20000 - 60A27000) (60A30000 - 60A55000) (60A60000 - 60A67000) (60A70000 - 60A79000) (60A80000 - 60A8B000) (60A90000 - 60A9B000) (60AA0000 - 60ABE000) (60AC0000 - 60AC7000) (60AD0000 - 60AFC000) (01930000 - 0194B000) (60B20000 - 60B3B000) (60B40000 - 60B5F000) (60B60000 - 60B8D000) (60B90000 - 60BA7000) (60BB0000 - 60BBE000) (60BC0000 - 60BCB000) (60BD0000 - 60BE2000) (60BF0000 - 60BFB000) (60C00000 - 60C05000) (60C10000 - 60C1A000) (60C20000 - 60C45000) (60C50000 - 60C73000) (60C80000 - 60C8E000) (74FD0000 - 74FEF000) (75010000 - 75017000) (775A0000 - 77625000) (77840000 - 7787C000) (770C0000 - 770E3000) (72A00000 - 72A2D000) State Dump for Thread Id 0x1de4 eax=00000000 ebx=00000000 ecx=00000000 edx=01c98f6c esi=00e02f60 edi=00e012e0 eip=6047afc0 esp=0012faf0 ebp=0012fb14 iopl=0 nv up ei pl zr na po nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246 function: nsQueryElementAt::operator= 6047afa4 7561 jnz 60483b07 6047afa6 8b4f10 mov ecx,[edi+0x10] ds:0187e8b2=???????? 6047afa9 8b06 mov eax,[esi] ds:00e02f60=60f38e68 6047afab c1e302 shl ebx,0x2 6047afae ff3419 push dword ptr [ecx+ebx] ds:00000000=???????? 6047afb1 6810274860 push 0x60482710 6047afb6 ff75f8 push dword ptr [ebp+0xf8] ss:00bad0e6=64652f74 6047afb9 56 push esi 6047afba ff5034 call dword ptr [eax+0x34] ds:00a7d5d2=???????? 6047afbd 8b4714 mov eax,[edi+0x14] ds:0187e8b2=???????? FAULT ->6047afc0 8b0403 mov eax,[ebx+eax] ds:00000000=???????? 6047afc3 85c0 test eax,eax 6047afc5 741d jz NSGetModule+0x3555 (6047ffe4) 6047afc7 50 push eax 6047afc8 e8594a0000 call NSGetModule+0x2f97 (6047fa26) 6047afcd 8b5714 mov edx,[edi+0x14] ds:0187e8b2=???????? 6047afd0 59 pop ecx 6047afd1 8b0e mov ecx,[esi] ds:00e02f60=60f38e68 6047afd3 40 inc eax 6047afd4 ff3413 push dword ptr [ebx+edx] ds:01c98f6c=00151648 6047afd7 50 push eax 6047afd8 681c274860 push 0x6048271c *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 0012FB14 6047AE8E 00000000 000109D7 00013D54 0012FB48 gkplugin!nsQueryElementAt::operator= 0012FB90 6047A0AB 00000010 01C9A58C 01C9A588 00000000 gkplugin!nsQueryElementAt::operator= 0012FC20 604794A1 00000001 80000000 00BF2578 00000000 gkplugin!nsQueryElementAt::operator= 0012FCE0 608E2178 01C9A58C 608E9010 0012FD10 00000000 gkplugin!nsQueryElementAt::operator= 0012FD20 608E2584 80000000 608E1DB0 605E4002 00BF2580 oji!nsGetInterface::operator= 0012FD28 608E1DB0 605E4002 00BF2580 00B4EFF8 0012FD58 oji!nsGetInterface::operator= (FPO: [0,0,1]) 0012FD2C 605E4002 00BF2580 00B4EFF8 0012FD58 00C174DC oji!nsGetInterface::operator= (FPO: [3,0,0]) 0012FD68 605E40F1 00C174DC 00C174D8 00C17464 605FB408 jsdom!NSGetModule 0012FD80 605E13A0 01C6EDC0 00C174DC 6013DB8D 01C9A900 jsdom!NSGetModule 0012FD8C 6013DB8D 01C9A900 01C6EDC0 00C174DC 0012FE20 jsdom!nsGetInterface::operator= (FPO: [3,0,0]) 0012FDBC 6013184A 01C9A900 0012FE20 0012FE34 0012FE7C docshell!NSGetModule 0012FDD4 60EF7BAD 00C17460 600BC6A0 0012FE20 00C73138 docshell!NSGetModule 0012FE04 60F33ED3 600BC6A0 0012FE20 00000000 0012FE4C xpcom!nsGetInterface::operator() 0012FE18 600B6939 00000000 600BC6A0 00C73138 80000000 xpcom!nsCOMPtr_base::assign_from_helper 0012FE4C 600B60B5 00C17438 00000000 0012FE78 00000000 appshell!nsQueryElementAt::operator= 0012FE88 600B629A 002F3D10 00000000 80000000 00000000 appshell!nsQueryElementAt::operator= 0012FEA8 00401640 00C73138 00000000 00133428 00000000 appshell!nsQueryElementAt::operator= 0012FEF0 0040121C 00000001 002F2BA8 002F3D10 00133428 mozilla!nsQueryElementAt::operator= 0012FF18 0040324B 00000001 002F2BA8 004065E8 00400000 mozilla!nsQueryElementAt::operator= 0012FF24 004065E8 00400000 00000000 00133428 00000001 mozilla!nsQueryElementAt::operator= (FPO: [4,0,0]) 0012FFC0 77E97D08 04F8DDF8 00000000 7FFDF000 C0000005 mozilla!nsQueryElementAt::operator= 0012FFF0 00000000 004064B4 00000000 000000C8 00000100 kernel32!CreateProcessW *----> Raw Stack Dump <----* 0012faf0 d0 58 e3 60 60 2f e0 00 - e0 12 e0 00 6d 69 6d 65 .X.``/......mime 0012fb00 74 79 70 65 2d 30 00 00 - 40 00 00 00 e1 3e 01 00 type-0..@....>.. 0012fb10 00 00 00 00 90 fb 12 00 - 8e ae 47 60 00 00 00 00 ..........G`.... 0012fb20 d7 09 01 00 54 3d 01 00 - 48 fb 12 00 48 fb 12 00 ....T=..H...H... 0012fb30 40 00 00 00 b8 8f 48 60 - 10 00 00 00 00 00 00 00 @.....H`........ 0012fb40 00 00 00 80 8c a5 c9 01 - 70 6c 75 67 69 6e 2d 31 ........plugin-1 0012fb50 36 00 e3 60 b8 e6 b4 00 - 5d 58 c8 60 b8 e6 b4 00 6..`....]X.`.... 0012fb60 00 00 00 00 ff ff 00 80 - 99 3e f3 60 a0 e6 b4 00 .........>.`.... 0012fb70 91 26 c8 60 00 00 00 80 - 68 54 f3 60 a0 e6 b4 00 .&.`....hT.`.... 0012fb80 90 fb 12 00 a8 e6 b4 00 - 88 a5 c9 01 d7 09 01 00 ................ 0012fb90 20 fc 12 00 ab a0 47 60 - 10 00 00 00 8c a5 c9 01 .....G`........ 0012fba0 88 a5 c9 01 00 00 00 00 - 74 54 f3 60 50 26 48 60 ........tT.`P&H` 0012fbb0 00 00 00 00 00 00 00 00 - 28 62 f3 60 1c 8e 48 60 ........(b.`..H` 0012fbc0 00 00 00 00 00 00 00 00 - 28 62 f3 60 60 26 48 60 ........(b.``&H` 0012fbd0 00 00 00 00 10 fc 12 00 - 10 62 f3 60 98 26 48 60 .........b.`.&H` 0012fbe0 00 00 00 00 10 fc 12 00 - 00 00 00 00 88 a5 c9 01 ................ 0012fbf0 f8 f0 bc 00 f8 f0 bc 00 - 60 2f e0 00 d4 67 2f 00 ........`/...g/. 0012fc00 00 00 00 00 38 a8 c6 01 - b0 a5 c6 01 88 b1 2f 00 ....8........./. 0012fc10 00 00 00 00 d4 fc 12 00 - 18 0a 48 60 14 00 00 00 ..........H`.... 0012fc20 e0 fc 12 00 a1 94 47 60 - 01 00 00 00 00 00 00 80 ......G`........ State Dump for Thread Id 0x1b54

Mike, did you install over a previous build ? This is a usual cause for a problem like yours. Please try the following: 1. Create a new profile. 2. If that doesn't work, uninstall completely (delete Mozilla program directory or uninstall from Control Panel), then install the latest build. Again, create a new profile.

D, I did not install over a previous build. I completely delete the "bin" directory in my mozilla/dailybuild folder, then unzip the daily win32-talkback zip into that folder. I have used the procedure for quite some time, but only started crashing sometime around the 0.9.6 build. Suspecting a corrupted (or changed by dev team) profiles, I deleted my mozreg.dat and nsreg.dat, but that didn't help, either. Also deleted all the directories in my c:\program files\netscape\communicator\users folder as well...hoping there was something else I was missing...to no avail. Are there troubleshooting docs I should read somewhere? MKB

If I need to do something else besides attach the Dr. Watson file, pls let me know. I can figure out how to install and use a differenct debugger, if there is one I should be using...or if I'm supposed to start mozilla with some debug option to get a stacktrace, let me know. Thx, MKB

Talkback's database went kapoot last night, so those IDs arent' findable...

Wow! I crashed about 4 more times, trying to figure out how to find out the talkback build IDs (the ones I listed before were in a window). Today, after the first crash, talkback recycled through the report wizard 5 times, then sent all five talkbacks to the Collector. Next, I started the Netscape Talkback program from my Start button twice (trying to find the properties files, so I could display the Talkback IDs). Then, all of a sudden, I tried mozilla again, and the program started up!!? I can't get it to crash again. Could it be that I was crashing because my build was talkback and the db was down? If so, think this should still be a bug, because mozilla startup should not have a talkback dependency... If there's something I can do to help debug, let me know. MKB

unlikely that talkback had anything to do with a mozilla crash. (your talkback stack trace:) AddPluginInfoToRegistry [d:\builds\seamonkey\mozilla\modules\plugin\base\src\nsPluginHostImpl.cpp, line 4934] nsPluginHostImpl::CachePluginsInfo [d:\builds\seamonkey\mozilla\modules\plugin\base\src\nsPluginHostImpl.cpp, line 5145] nsPluginHostImpl::LoadPlugins [d:\builds\seamonkey\mozilla\modules\plugin\base\src\nsPluginHostImpl.cpp, line 4710] nsPluginHostImpl::GetPluginFactory [d:\builds\seamonkey\mozilla\modules\plugin\base\src\nsPluginHostImpl.cpp, line 4279] nsJVMManager::StartupJVM [d:\builds\seamonkey\mozilla\modules\oji\src\nsJVMManager.cpp, line 672] nsJVMManager::MaybeStartupLiveConnect [d:\builds\seamonkey\mozilla\modules\oji\src\nsJVMManager.cpp, line 903] nsJVMManager::StartupLiveConnect [d:\builds\seamonkey\mozilla\modules\oji\src\nsJVMManager.h, line 145] nsJSEnvironment::Init [d:\builds\seamonkey\mozilla\dom\src\base\nsJSEnvironment.cpp, line 1678] NS_CreateScriptContext [d:\builds\seamonkey\mozilla\dom\src\base\nsJSEnvironment.cpp, line 1720] nsDOMSOFactory::NewScriptContext [d:\builds\seamonkey\mozilla\dom\src\build\nsDOMFactory.cpp, line 137] nsDocShell::EnsureScriptEnvironment [d:\builds\seamonkey\mozilla\docshell\base\nsDocShell.cpp, line 5721] nsWebShell::GetInterface [d:\builds\seamonkey\mozilla\docshell\base\nsWebShell.cpp, line 306] nsGetInterface::operator() [d:\builds\seamonkey\mozilla\xpcom\base\nsIInterfaceRequestor.cpp, line 55] nsCOMPtr_base::assign_from_helper [d:\builds\seamonkey\mozilla\xpcom\glue\nsCOMPtr.cpp, line 81] nsAppShellService::GetHiddenWindowAndJSContext [d:\builds\seamonkey\mozilla\xpfe\appshell\src\nsAppShellService.cpp, line 613] nsAppShellService::SetXPConnectSafeContext [d:\builds\seamonkey\mozilla\xpfe\appshell\src\nsAppShellService.cpp, line 193] nsAppShellService::CreateHiddenWindow [d:\builds\seamonkey\mozilla\xpfe\appshell\src\nsAppShellService.cpp, line 293] main1 [d:\builds\seamonkey\mozilla\xpfe\bootstrap\nsAppRunner.cpp, line 1237] main [d:\builds\seamonkey\mozilla\xpfe\bootstrap\nsAppRunner.cpp, line 1602] WinMain [d:\builds\seamonkey\mozilla\xpfe\bootstrap\nsAppRunner.cpp, line 1620] WinMainCRTStartup() KERNEL32.DLL + 0x17d08 (0x77e97d08) You're not seeing this anymore? Plugins folks, this might already be fixed.

I think this is a dup of bug 108246. Marking as such. Reporter, if this is not please reopen. *** This bug has been marked as a duplicate of 108246 ***

mass duplicate verifications . For filtering purposes, pls use keywd "massdupverification"