User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.130 Safari/537.36 Steps to reproduce: Thunderbird automatically updated to 38.0.1 on start, then crashed immediately on start, no GUI or download of messages, asks to submit a report to Mozilla, which I have. I went into safe mode, removed all plugins and restarted. Still crashed in the same way. Actual results: Only can start in safe mode. I uninstalled Thunderbird and Mozilla update service, crashed on start after install same way. I removed profiles from appdata, uninstalled and reinstalled, same crashing result on start. I have seen some mention of proxy plugins having trouble, but i never had that, just flat folders, phoenity, enigmail, foldertree, expression search, gcontact sync, gcalendar tab. This is Windows 8.1, also runs Norton Security. Another machine I had set up the same, but has not been allowed to go to 38.0.1 (is 31.7.0) still runs fine Expected results: Start no crash.

I found mention of hardware acceleration sometimes causing problems. Disabling that in advanced settings makes Thunderbird stable to start. This is a Lenovo Thinkpad W520 with a Quadro 1000M graphics chip. So, some kind of incompatibility there it seems

WHat is your driver version and date? Also, please post your crash IDs in text form from help | Troubleshooting My 1000M is Driver Date (GPU #2) 2-4-2015 Driver Version 9.17.10.4229 Driver Version (GPU #2) 9.18.13.4520

Hi, NVIDIA Quadro 1000M 9.18.13.4752, driver date 2/5/2015 there's also a Intel HD Graphics 3000, driver date 1/29/2014, v9.17.10.3347 here are a couple crash reports after uninstall/reinstall (before turning off hardware acceleration in safe mode) bp-97026b83-edc2-4d0f-a29c-556082150624 bp-c57234f7-7c35-4456-af81-1fd452150624 Thanks

I should test forcing thunderbird to use my nvidia to see if it crashes.

Adam, if you turn on HWA using current version 45 do you still see this problem?

(In reply to Wayne Mery (:wsmwk, NI for questions) from comment #5) > Adam, if you turn on HWA using current version 45 do you still see this > problem? Hi yes, crash log sent, though the behavior is different. Before, it crashed on Thunderbird start. Now it starts fine and can read emails. It crashes if I go back to Tools->Options, don't need to change anything in options->advanced, but when I press OK, it reliably crashes AdapterDeviceID: 0x0126 AdapterDriverVersion: 9.17.10.4229 AdapterSubsysID: 21d117aa AdapterVendorID: 0x8086 Add-ons: flatfoldertree%40hdgadgets.com:1.1.2,hide-local-folders%40alexcabal.com:1.04,search-as-list%40pso.ebr:3.1,gContactSync%40pirules.net:2.0.11,%7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:3.1,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.7.3,%7B847b3a00-7ab1-11d4-8f02-006008948af5%7D:1.9.5,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.3.0 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 15708782592 AvailablePhysicalMemory: 13336588288 AvailableVirtualMemory: 3429007360 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 66256896 BreakpadReserveSize: 67108864 BuildID: 20160825102941 CrashTime: 1474297926 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: RenderTargetViewNeedsRecreating|[1][GFX1-]: VendorIDMismatch 0x8086 0x10de InstallTime: 1473885355 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 21d117aa, AdapterDriverVersion: 9.17.10.4229 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0dfa, AdapterSubsysID2: 21d117aa, AdapterDriverVersion2: 10.18.13.5445DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 538 StartupTime: 1474297867 SystemMemoryUsePercentage: 21 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20160825102941","version":"45.3.0","vendor":null,"platformVersion":"45.3.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16267,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2392,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"installYear":2016},"hdd":{"profile":{"model":"Crucial_CT500MX200SSD3","revision":"MU01"},"binary":{"model":"Crucial_CT500MX200SSD3","revision":"MU01"},"system":{"model":"Crucial_CT500MX200SSD3","revision":"MU01"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 3000","vendorID":"0x8086","deviceID":"0x0126","subsysID":"21d117aa","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"9.17.10.4229","driverDate":"5-27-2015","GPUActive":true},{"description":"NVIDIA Quadro 1000M ","vendorID":"0x10de","deviceID":"0x0dfa","subsysID":"21d117aa","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um","driverVersion":"10.18.13.5445","driverDate":"11-5-2015"}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"gfx.direct2d.disabled":false,"layers.acceleration.disabled":false},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16735},"addons":{"activeAddons":{"flatfoldertree@hdgadgets.com":{"blocklisted":false,"description":"Selectively breakout or promote sub-folders under an intermediate folder in the folder tree. Use wit","name":"Flat Folder Tree","userDisabled":false,"appDisabled":false,"version":"1.1.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16735,"updateDay":16735},"hide-local-folders@alexcabal.com":{"blocklisted":false,"description":"Hide the \"Local Folders\" entry from the folder pane.","name":"Hide Local Folders","userDisabled":false,"appDisabled":false,"version":"1.04","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16736,"updateDay":16736},"search-as-list@pso.ebr":{"blocklisted":false,"description":"Search results appear as list (as per the \"Open email as list\" button).","name":"Search as list","userDisabled":false,"appDisabled":false,"version":"3.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16774,"updateDay":16905},"gContactSync@pirules.net":{"blocklisted":false,"description":"Synchronizes Google Contacts with Thunderbird","name":"gContactSync","userDisabled":false,"appDisabled":false,"version":"2.0.11","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16735,"updateDay":16932},"{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}":{"blocklisted":false,"description":"Allows bidirectional access to Google Calendar","name":"Provider for Google Calendar","userDisabled":false,"appDisabled":false,"version":"3.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16735,"updateDay":17018},"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"An integrated calendar for Thunderbird","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"4.7.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16735,"updateDay":17058},"{847b3a00-7ab1-11d4-8f02-006008948af5}":{"blocklisted":false,"description":"OpenPGP message encryption and authentication","name":"Enigmail","userDisabled":false,"appDisabled":false,"version":"1.9.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16735,"updateDay":17059}},"theme":{"id":"16072@personas.mozilla.org","blocklisted":false,"description":null,"name":"Strange Blue","userDisabled":false,"appDisabled":false,"version":"0","scope":1,"foreignInstall":false,"installDay":16957,"updateDay":16972},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":"16072"}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 19607564288 TotalPhysicalMemory: 17057427456 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 45.3.0 Winsock_LSP: Hyper-V RAW : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Irda [IrDA] : 2 : 1 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Thanks for the info. Several nvidia-related fixes appear in version 50, which is available in beta. And the core team is continuing to fight for more stability in graphics, so more fixes should appear in subsequent versions. So, it may be wishful thinking, but I'm wondering if your crashes also happen with beta from http://www.mozilla.org/en-US/thunderbird/channel/ And if it does happen, please you post the crash ID. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Hi, I tried moving to 50.0b3, re-enabled hardware acceleration. It is nearly fixed it seems. It doesn't just crash on start, but it did crash once after a couple minutes, though this is beta, perhaps from some other cause, the crash report is bp-d2e1038a-6674-4ccb-9697-059f92161110 It is otherwise operating normally in the background now for a longer period than last crash without a repeat. I'll leave hardware acceleration on for a while, and I'll add another crash report here if it reoccurs. Thanks,

(In reply to Adam from comment #8) > Hi, I tried moving to 50.0b3, re-enabled hardware acceleration. It is nearly > fixed it seems. It doesn't just crash on start, but it did crash once after > a couple minutes, though this is beta, perhaps from some other cause, the > crash report is bp-d2e1038a-6674-4ccb-9697-059f92161110 [@ nvwgf2um.dll | nvumdshim.dll | d3d11.dll@0x26cd9 ] so still an nvidia crash :(

I ran it several more hours yesterday, and at least no more crashes after that first one,

Thanks Adam. That one one crash makes me leery. Have you had any more crashes since then? (In reply to Adam from comment #8) > crash report is bp-d2e1038a-6674-4ccb-9697-059f92161110 Ø 0 nvwgf2um.dll nvwgf2um.dll@0x69ce3b Ø 1 nvwgf2um.dll nvwgf2um.dll@0x97b21 Ø 2 nvumdshim.dll nvumdshim.dll@0x25519 Ø 3 nvumdshim.dll nvumdshim.dll@0x3658f Ø 4 nvumdshim.dll nvumdshim.dll@0x1bf86 Ø 5 d3d11.dll d3d11.dll@0x26cd9 6 dxgi.dll CDXGISwapChain::EmulateDirtyRectPresentVistaBlt(tagRECT const*, unsigned int, tagRECT*, SUBRESOURCE_BLT_MAP const*, unsigned __int64) 7 dxgi.dll CDXGISwapChain::PresentImplCore(SPresentArgs const*, unsigned int, tagRECT const*, unsigned int, DXGI_SCROLL_RECT const*, IDXGIResource*, bool&, bool&, bool&) 8 dxgi.dll CDXGISwapChain::PresentImpl(SPresentArgs const*, unsigned int, tagRECT const*, unsigned int, DXGI_SCROLL_RECT const*, IDXGIResource*) 9 dxgi.dll CDXGISwapChain::[IDXGISwapChain4]::Present1(unsigned int, unsigned int, DXGI_PRESENT_PARAMETERS const*) 10 xul.dll mozilla::layers::CompositorD3D11::EndFrame() gfx/layers/d3d11/CompositorD3D11.cpp:1323

Hi, that still just crashed that one time, not since. Still runs nearly daily without issue. Thanks

That would confirm, that I see no crashes for this signature since early December. https://crash-stats.mozilla.com/signature/?signature=nvwgf2um.dll%20%7C%20nvumdshim.dll%20%7C%20d3d11.dll%400x26cd9&date=%3E%3D2016-10-10T18%3A49%3A16.000Z&date=%3C2017-01-10T18%3A49%3A16.000Z&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_sort=-date&page=1#bugzilla