something that sounds very similar to bug 1180379 has been reported by a user on the sumo forums: https://support.mozilla.org/en-US/questions/1077252 he has a newer intel gpu than in the originally reported bug, but an old driver as well: Graphics Adapter Description Intel(R) HD Graphics Family Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter RAM Unknown Asynchronous Pan/Zoom none Device ID 0x0106 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.17292) Driver Date 4-4-2011 Driver Version 8.15.10.2353 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 00000000 Supports Hardware H264 Decoding true Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote true AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 (#0) Error OpenSharedResource failed for format 65

Please have this person update their graphics driver and report back. Let's not call this a regression until we've exhausted all troubleshooting steps and have reliable steps to reproduce. Thanks.

Showing up in input as well: "graphics":{ "adapterDescription":"Intel(R) HD Graphics Family", "adapterDescription2":"", "adapterDeviceID":"0x0116", "adapterDeviceID2":"", "adapterDrivers":"igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32", "adapterDrivers2":"", "adapterRAM":"Unknown", "adapterRAM2":"", "adapterSubsysID":"00000000", "adapterSubsysID2":"", "adapterVendorID":"0x8086", "adapterVendorID2":"", "direct2DEnabled":true, "directWriteEnabled":true, "directWriteVersion":"6.2.9200.17461", "driverDate":"4-4-2011", "driverDate2":"", "driverVersion":"8.15.10.2353", "driverVersion2":"", "failures":[ "[GFX1-]: OpenSharedResource failed for format 65" Possibly just older graphics drivers, in which case we may want to blocklist.

about:support data from another presumably affected users at https://support.mozilla.org/en-US/questions/1077541 Graphics Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0116 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17461) Driver Date: 3-25-2011 Driver Version: 8.15.10.2342 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 11 (OMTC) Subsys ID: 397517aa Supports Hardware H264 Decoding: true Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: OpenSharedResource failed for format 65 (#1) Error: [D2D1.1] Attempt to use unsupported surface size Size(1191,9020) (#2) Error: Failed to create DrawTarget, Type: 7 Size: Size(1191,9020) (#3) Error: [D2D1.1] Attempt to use unsupported surface size Size(1191,10658) (#4) Error: Failed to create DrawTarget, Type: 7 Size: Size(1191,10658) & two more comments from input: https://input.mozilla.org/dashboard/response/5547666 https://input.mozilla.org/dashboard/response/5547307

Ok, we'll try to reproduce this locally

Side note - the failure message suggests we will skip hardware video decoding and take a different path in WebGL - nothing in the comments suggests either of those as a part of the workflow, so this is either irrelevant, or caused by the same underlying problem.

Any additional about:support's that you can collect would be very helpful

Seems like an important issue. Tracking!

Here's the GPU info of 4 Input users (Tyler already included one of these). I'll add more users to the sheet upon finding new comments. Thanks https://docs.google.com/spreadsheets/d/1Sww78sFe2VwDPB4g37eupbyMKTZNTnM1f6ocoQ1O6wk/edit#gid=0 Looks like it's all the same GPU family as suspected.

I can reproduce the issue locally with the 2342 driver. Updating the driver using Windows Update moves me to 9.17.10.2843 which no longer has the issue.

(In reply to Jeff Muizelaar [:jrmuizel] from comment #6) > Any additional about:support's that you can collect would be very helpful if it's alright i will only post new data from sumo, if the adapter/driver version deviates from the ones we already know or if you want me to stop :-) this is a newish one (but captured while hwa was off for testing purposes): Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0046 DirectWrite Enabled: false (6.2.9200.17461) Driver Date: 6-3-2011 Driver Version: 8.15.10.2413 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 7008103c Supports Hardware H264 Decoding: false Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: OpenSharedResource failed for format 65 https://support.mozilla.org/en-US/questions/1077252#answer-767340

Jorge can you add the following to the blocklist? <gfxBlacklistEntry> <os>All</os> <vendor>0x8086</vendor> <feature>DIRECT2D</feature> <featureStatus>BLOCKED_DRIVER_VERSION</featureStatus> <driverVersion>8.15.10.2361</driverVersion> <driverVersionComparator>LESS_THAN</driverVersionComparator> </gfxBlacklistEntry>

(In reply to philipp from comment #10) > (In reply to Jeff Muizelaar [:jrmuizel] from comment #6) > > Any additional about:support's that you can collect would be very helpful > > if it's alright i will only post new data from sumo, if the adapter/driver > version deviates from the ones we already know or if you want me to stop :-) This is very valuable, please continue.

the last one from comment #10 would slip through this gfxBlacklistEntry ?

Yes it would, maybe to be safe we should go with: <gfxBlacklistEntry> <os>All</os> <vendor>0x8086</vendor> <feature>DIRECT2D</feature> <featureStatus>BLOCKED_DRIVER_VERSION</featureStatus> <driverVersion>8.15.10.2413</driverVersion> <driverVersionComparator>LESS_THAN_OR_EQUAL</driverVersionComparator> </gfxBlacklistEntry>

Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x0042 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17461) Driver Date: 8-25-2010 Driver Version: 8.15.10.2202 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 04381028 Supports Hardware H264 Decoding: true Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: OpenSharedResource failed for format 65 https://support.mozilla.org/en-US/questions/1077906

The blocklist entry has been added per comment #14.

I can reproduce this on 8.15.10.2413 but not on 8.15.10.2401 :(

I could also not reproduce this on 8.15.10.2418 FWIW

This looks a lot like bug 1180379, where we blocklisted all of GMAX4500 devices.

Yes, I believe it's the same bug. The reason we blacklisted all of the GMAX4500 devices is because they don't have a driver new enough to have a fix.

Marked as fixed for 40 as we blocklisted it (yeh, I know it is not a proper fix).

Assuming fixed since no one has chimed in on this bug in a few months. Please reopen if this is still an issue.

New problèm... W7 Firefox 42 https://forums.mozfr.org/viewtopic.php?f=5&t=126760&start=15#p806060 Accélération graphique Date du pilote 8-4-2015 Description de la carte Intel(R) HD Graphics 4400 Direct2D activé true DirectWrite activé true (6.2.9200.17461) Fenêtres avec accélération graphique 2/2 Direct3D 11 (OMTC) GPU 2 actif false ID du périphérique 0x041e ID du sous-système 00000000 ID du vendeur 0x8086 Pilotes de la carte igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Prise en charge matérielle pour le décodage H264 true RAM de la carte Unknown Rendu WebGL Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D11 vs_5_0 ps_5_0) Version du pilote 10.18.14.4264 windowLayerManagerRemote true Zoom/Panoramique asynchrones aucun AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 (#0) Error [D2D1.1] Attempt to use unsupported surface size Size(1349,28519) (#7) Error Failed to create DrawTarget, Type: 7 Size: Size(1349,20064) (#8) Error [D2D1.1] Attempt to use unsupported surface size Size(1349,20279) (#9) Error Failed to create DrawTarget, Type: 7 Size: Size(1349,20279) (#10) Error [D2D1.1] Attempt to use unsupported surface size Size(1349,29679) (#11) Error Failed to create DrawTarget, Type: 7 Size: Size(1349,29679)

This is a report from a different graphics card - Intel HD Graphics 4600, not part of the ones that we blocked, with a fairly new driver. Likely worth a separate bug. Anthony, could you make a new bug for it and we can take it from there?

(In reply to Bob49 from comment #26) > New problèm... W7 Firefox 42 > https://forums.mozfr.org/viewtopic.php?f=5&t=126760&start=15#p806060 How is this issue related? It seems to be about a Shockwave plugin not responding and not a graphics rendering issue. Bob, I would appreciate it if you could file a new bug report as you'll be able to provide context which I just do not have.

thank you to delete my previous post (and this one), because no news of the person who had the problem !!.. since disabling hardware acceleration Firefox ... So we must imagine that the problem is solved!! sorry for the disarrangement

Better safe than sorry, thanks!