Closed
Bug 1210050
Opened 9 years ago
Closed 2 years ago
[e10s] Web content is corrupted after some time, moving mouse causes further corruption and flashing
Categories
(Core :: Graphics, defect, P3)
Tracking
()
RESOLVED
FIXED
Tracking | Status | |
---|---|---|
e10s | + | --- |
People
(Reporter: rick3162, Assigned: bas.schouten)
References
(Blocks 1 open bug)
Details
(Whiteboard: [gfx-noted])
Using Nightly 44.0a1 x64 2015-09-30 (and latest mozilla-inbound) in win10 x64 build 10240.
- this issue also occurred in Nightly 43 -
My only addons are Greasemonkey and Adblock Plus, but this occurs in a clean profile too.
My system has 8 GB RAM and a nVidia GTX 780Ti w/ 3GB RAM with the latest GeForce drivers 355.98 (this also occured with the previous drivers 355.82)
The issue:
I can't give specific STR, but this issue happens on a daily basis, since Nightly 43:
after some time of Firefox usage pages become corrupted with blurry colors.
Examples:
1. MozillaZine: https://i.imgur.com/gBUPIfx.png
2. GitHub: http://i.imgur.com/v3tA6vN.png
3. Facebook: http://i.imgur.com/0mV5caY.jpg
4. bugzilla.mozilla.org: https://i.imgur.com/cAknTcL.jpg, and
5. inbox.google.com:
a. https://i.imgur.com/0B5rl3S.jpg and
b. https://i.imgur.com/jlV5dKi.jpg (while moving the mouse around)
Refreshing(F5) the page doesn't help.
If you move the mouse around over elements, it causes further corruption and/or elements flash as you hover mouse on them.
It only gets fixed:
(I) every time, if you:
- "open URL in a non-e10s window",
- restart Firefox (FWIW when this happens, there's no relevant entry in Event Viewer nor about:crashes).
(II) sometimes (rarely), if you:
- repeatedly switch tabs back and forth and/or close a few other tabs.
Updated•9 years ago
|
Component: General → Graphics
Product: Firefox → Core
One thing to clarify: this issue occurs only in e10s windows:
opening the tab that has the issue in a non-e10s window
(via rightclicking the tab and clicking 'open in new non-e10s window'),
or by disabling e10s via via Options|General,
it no longer occurs.
One last thing: this issue has been occurring on a daily basis since Nightly 43.
Comment 4•9 years ago
|
||
Milan, this appears to be graphics + e10s, can you take a look? Thanks.
Flags: needinfo?(milan)
Currently using latest mozilla-inbound (01-Oct-2015 16:40, with changelog: https://hg.mozilla.org/integration/mozilla-inbound/rev/86d816333f8f38e21c134ca7e55bcedd2aba2314 ).
(I uninstalled Nightly and then installed latest m-i -- not on top of Nightly)
Application Basics
------------------
Name: Firefox
Version: 44.0a1
Build ID: 20151001073428
Update Channel: default
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:44.0) Gecko/20100101 Firefox/44.0
Multiprocess Windows: 1/1 (default: true)
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-ded6419f-f617-424e-a6ed-816782150929
Submitted: 2 days ago
All Crash Reports
Extensions
----------
Name: Adblock Plus
Version: 2.6.11.3985-beta
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Element Hiding Helper for Adblock Plus
Version: 1.3.4
Enabled: true
ID: elemhidehelper@adblockplus.org
Name: Greasemonkey
Version: 3.5beta3
Enabled: true
ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Name: DownThemAll!
Version: 2.0.18.1-signed
Enabled: false
ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}
Name: IDM integration
Version: 6.23.22
Enabled: false
ID: mozilla_cc2@internetdownloadmanager.com
Name: ImageHost Grabber
Version: 1.7.0
Enabled: false
ID: {E4091D66-127C-11DB-903A-DE80D2EFDFE8}
Graphics
--------
Adapter Description: NVIDIA GeForce GTX 780 Ti
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Adapter RAM: 3072
Asynchronous Pan/Zoom: wheel input enabled
Device ID: 0x100a
Direct2D Enabled: true
DirectWrite Enabled: true (10.0.10240.16430)
Driver Date: 9-13-2015
Driver Version: 10.18.13.5598
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 29831462
Supports Hardware H264 Decoding: Yes
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 780 Ti Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 1
browser.download.importedFromSqlite: true
browser.download.manager.alertOnEXEOpen: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20151001042128
browser.startup.homepage_override.buildID: 20151001073428
browser.startup.homepage_override.mstone: 44.0a1
browser.tabs.remote.autostart: true
browser.tabs.remote.autostart.2: false
browser.urlbar.suggest.searches: true
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.reset-permissions: true
dom.mozApps.used: true
dom.push.userAgentID: e1eff974-9136-421a-979b-f1a660942580
extensions.lastAppVersion: 44.0a1
font.internaluseonly.changed: true
gfx.crash-guard.d3d11layers.appVersion: 43.0a1
gfx.crash-guard.d3d11layers.deviceID: 0x100a
gfx.crash-guard.d3d11layers.driverVersion: 10.18.13.5582
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
gfx.driver-init.appVersion: 41.0
gfx.driver-init.deviceID: 0x100a
gfx.driver-init.driverVersion: 10.18.13.5560
gfx.driver-init.feature-d2d: true
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
media.gmp-eme-adobe.lastUpdate: 1437765876
media.gmp-eme-adobe.version: 12
media.gmp-gmpopenh264.lastUpdate: 1433099972
media.gmp-gmpopenh264.version: 1.4
media.gmp-manager.buildID: 20151001042128
media.gmp-manager.lastCheck: 1443710370
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1443713294
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_Canon_iP4800_series_XPS.print_bgcolor: false
print.printer_Canon_iP4800_series_XPS.print_bgimages: false
print.printer_Canon_iP4800_series_XPS.print_colorspace:
print.printer_Canon_iP4800_series_XPS.print_command:
print.printer_Canon_iP4800_series_XPS.print_downloadfonts: false
print.printer_Canon_iP4800_series_XPS.print_duplex: 1515870810
print.printer_Canon_iP4800_series_XPS.print_edge_bottom: 0
print.printer_Canon_iP4800_series_XPS.print_edge_left: 0
print.printer_Canon_iP4800_series_XPS.print_edge_right: 0
print.printer_Canon_iP4800_series_XPS.print_edge_top: 0
print.printer_Canon_iP4800_series_XPS.print_evenpages: true
print.printer_Canon_iP4800_series_XPS.print_footercenter:
print.printer_Canon_iP4800_series_XPS.print_footerleft: &PT
print.printer_Canon_iP4800_series_XPS.print_footerright: &D
print.printer_Canon_iP4800_series_XPS.print_headercenter:
print.printer_Canon_iP4800_series_XPS.print_headerleft: &T
print.printer_Canon_iP4800_series_XPS.print_headerright: &U
print.printer_Canon_iP4800_series_XPS.print_in_color: true
print.printer_Canon_iP4800_series_XPS.print_margin_bottom: 0.5
print.printer_Canon_iP4800_series_XPS.print_margin_left: 0.5
print.printer_Canon_iP4800_series_XPS.print_margin_right: 0.5
print.printer_Canon_iP4800_series_XPS.print_margin_top: 0.5
print.printer_Canon_iP4800_series_XPS.print_oddpages: true
print.printer_Canon_iP4800_series_XPS.print_orientation: 0
print.printer_Canon_iP4800_series_XPS.print_page_delay: 50
print.printer_Canon_iP4800_series_XPS.print_paper_data: 9
print.printer_Canon_iP4800_series_XPS.print_paper_height: 11.00
print.printer_Canon_iP4800_series_XPS.print_paper_name:
print.printer_Canon_iP4800_series_XPS.print_paper_size_type: 0
print.printer_Canon_iP4800_series_XPS.print_paper_size_unit: 1
print.printer_Canon_iP4800_series_XPS.print_paper_width: 8.50
print.printer_Canon_iP4800_series_XPS.print_plex_name:
print.printer_Canon_iP4800_series_XPS.print_resolution: 1515870810
print.printer_Canon_iP4800_series_XPS.print_resolution_name:
print.printer_Canon_iP4800_series_XPS.print_reversed: false
print.printer_Canon_iP4800_series_XPS.print_scaling: 1.00
print.printer_Canon_iP4800_series_XPS.print_shrink_to_fit: true
print.printer_Canon_iP4800_series_XPS.print_to_file: false
print.printer_Canon_iP4800_series_XPS.print_unwriteable_margin_bottom: 0
print.printer_Canon_iP4800_series_XPS.print_unwriteable_margin_left: 0
print.printer_Canon_iP4800_series_XPS.print_unwriteable_margin_right: 0
print.printer_Canon_iP4800_series_XPS.print_unwriteable_margin_top: 0
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
security.sandbox.content.tempDirSuffix: {c50a1647-3b36-4d3f-9084-58b8ad04b7b5}
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1443713293
storage.vacuum.last.queue.sqlite: 1435050897
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.9
Version in use: 4.10.9
NSS
Expected minimum version: 3.20 Basic ECC
Version in use: 3.20 Basic ECC
NSSSMIME
Expected minimum version: 3.20 Basic ECC
Version in use: 3.20 Basic ECC
NSSSSL
Expected minimum version: 3.20 Basic ECC
Version in use: 3.20 Basic ECC
NSSUTIL
Expected minimum version: 3.20
Version in use: 3.20
Experimental Features
---------------------
Flags: needinfo?(rick3162)
When it happens, are there any additional "Error" entries in the graphics section of about:support?
Does it happen when hardware acceleration is disabled in preferences->advanced?
Flags: needinfo?(milan)
Whiteboard: [gfx-noted]
No, there are no additional "Error" entries.
And, no, it doesn't happen with hardware acceleration being disabled.
Updated•9 years ago
|
Flags: needinfo?(jmathies)
Updated•9 years ago
|
Another affected user here. Exactly same symptoms as described. Do you need any more information?
about:support:
{
"application": {
"name": "Firefox",
"version": "44.0a1",
"buildID": "20151012030612",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0",
"safeMode": false,
"updateChannel": "nightly",
"supportURL": "https://support.mozilla.org/1/firefox/44.0a1/WINNT/ru/",
"numTotalWindows": 1,
"numRemoteWindows": 1,
"remoteAutoStart": true
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.frecency_experiment": 3,
"browser.cache.disk.filesystem_reported": 1,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.download.importedFromSqlite": true,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "20151012030612",
"browser.sessionstore.restore_on_demand": false,
"browser.startup.homepage_override.mstone": "44.0a1",
"browser.startup.homepage_override.buildID": "20151012030612",
"browser.urlbar.suggest.searches": true,
"browser.urlbar.userMadeSearchSuggestionsChoice": true,
"dom.apps.reset-permissions": true,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "44.0a1",
"gfx.direct3d.last_used_feature_level_idx": 0,
"media.gmp-eme-adobe.lastUpdate": 1444677270,
"media.gmp-gmpopenh264.lastUpdate": 1444677270,
"media.gmp-eme-adobe.abi": "x86-msvc-x64",
"media.hardware-video-decoding.failed": false,
"media.gmp-gmpopenh264.version": "1.4",
"media.gmp-manager.lastCheck": 1444677266,
"media.gmp-eme-adobe.version": "14",
"media.gmp-gmpopenh264.abi": "x86-msvc-x64",
"media.gmp-manager.buildID": "20151012030612",
"network.prefetch-next": false,
"network.http.speculative-parallel-limit": 0,
"network.predictor.cleaned-up": true,
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 104858,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"privacy.sanitize.migrateClearSavedPwdsOnExit": true,
"privacy.clearOnShutdown.passwords": false,
"security.sandbox.content.tempDirSuffix": "{a6a06498-3c88-4922-9c5a-ed0d85909385}",
"ui.osk.debug.keyboardDisplayReason": "IKPOS: Touch screen not found."
},
"lockedPreferences": {},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 11",
"windowLayerManagerRemote": true,
"supportsHardwareH264": "Yes",
"adapterDescription": "NVIDIA GeForce GTX 970",
"adapterVendorID": "0x10de",
"adapterDeviceID": "0x13c2",
"adapterSubsysID": "113110de",
"adapterRAM": "4095",
"adapterDrivers": "nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um",
"driverVersion": "10.18.13.5850",
"driverDate": "10-2-2015",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterSubsysID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "10.0.10547.0",
"clearTypeParameters": "Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 100 ",
"webglRenderer": "Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0)",
"info": {
"AzureCanvasBackend": "direct2d 1.1",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d 1.1",
"ApzWheelInput": 1
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.9",
"version": "4.10.9"
},
"NSS": {
"minVersion": "3.20 Basic ECC",
"version": "3.20 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.20",
"version": "3.20"
},
"NSSSSL": {
"minVersion": "3.20 Basic ECC",
"version": "3.20 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.20 Basic ECC",
"version": "3.20 Basic ECC"
}
},
"userJS": {
"exists": false
},
"crashes": {
"submitted": [
{
"id": "bp-2c10aaf7-e7e6-4be8-b43d-de4ff2151012",
"date": 1444677113013,
"pending": false
},
{
"id": "bp-3f9cce64-9549-4be4-864e-d37712151012",
"date": 1444677083907,
"pending": false
},
{
"id": "bp-a9429267-af8d-4faf-80a6-0ff692151012",
"date": 1444677067829,
"pending": false
},
{
"id": "bp-f242e872-1039-4009-9183-4a9cf2151012",
"date": 1444677057757,
"pending": false
}
],
"pending": 7
},
"extensions": [
{
"name": "friGate - разблокировка сайтов",
"version": "2.2.1",
"isActive": true,
"id": "e67f8350-7edf-11e3-baa7-0800200c9a66@fri-gate.org"
},
{
"name": "JSONovich",
"version": "1.9.7.1.1-signed",
"isActive": true,
"id": "jsonovich@lackoftalent.org"
},
{
"name": "Lazarus: Form Recovery",
"version": "2.3.1-signed",
"isActive": true,
"id": "lazarus@interclue.com"
},
{
"name": "Locationbar²",
"version": "1.0.6.1-signed",
"isActive": true,
"id": "locationbar2@design-noir.de"
},
{
"name": "Omnibar",
"version": "0.7.28.20141004.1-signed",
"isActive": true,
"id": "omnibar@ajitk.com"
},
{
"name": "Pushbullet",
"version": "253",
"isActive": true,
"id": "jid1-BYcQOfYfmBMd9A@jetpack"
},
{
"name": "Reddit Enhancement Suite",
"version": "4.5.4.1-signed",
"isActive": true,
"id": "jid1-xUfzOsOFlzSOXg@jetpack"
},
{
"name": "Rikaichan",
"version": "2.09.1-signed",
"isActive": true,
"id": "{0AA9101C-D3C1-4129-A9B7-D778C6A17F82}"
},
{
"name": "Rikaichan Japanese-English Dictionary File",
"version": "2.01.150818",
"isActive": true,
"id": "rikaichan-jpen@polarcloud.com"
},
{
"name": "Rikaichan Japanese-Russian Dictionary File",
"version": "2.01.150818",
"isActive": true,
"id": "rikaichan-jpru@polarcloud.com"
},
{
"name": "RSS Icon In Awesombar",
"version": "1.4.1-signed",
"isActive": true,
"id": "rssicon@jasnapaka.com"
},
{
"name": "Select like a Boss",
"version": "2015.4.24.2.1-signed",
"isActive": true,
"id": "SelectLikeABoss@dzianis.rusak"
},
{
"name": "Stylish",
"version": "2.0.2.1-signed",
"isActive": true,
"id": "{46551EC9-40F0-4e47-8E18-8E5CF550CFB8}"
},
{
"name": "Tile Tabs",
"version": "13.3",
"isActive": true,
"id": "tiletabs@DW-dev"
},
{
"name": "uBlock Origin",
"version": "1.2.1",
"isActive": true,
"id": "uBlock0@raymondhill.net"
},
{
"name": "Avira Browser Safety",
"version": "1.6.0",
"isActive": false,
"id": "abs@avira.com"
},
{
"name": "GNotifier",
"version": "1.8.9.1-signed",
"isActive": false,
"id": "jid1-OoNOA6XBjznvLQ@jetpack"
}
],
"experiments": []
}
(copying in text form results in lots of Russian, so JSON is probably a better option here)
(In reply to k0009000 from comment #8)
> Another affected user here. Exactly same symptoms as described. Do you need
> any more information?
Could you have them restart Firefox in safe-mode to eliminate the various add-ons installed as a potential cause? Aside from that, Milan, is there any further info you need from this user?
Flags: needinfo?(milan)
Summary: [e10s] After some usage, web pages are displayed corrupted and moving the mouse around over elements causes further corruption and elements to flash. Switching tabs may or may not fix the problem. Moving the tab to a non-e10s window fixes the problem → [e10s] Web content is corrupted after some time, moving mouse causes further corruption and flashing
Comment 10•9 years ago
|
||
I'll check safe mode later, it usually doesn't happen until a few hours of active use, at least, so it'll take some time.
Safe mode will turn off acceleration, so it will likely remove the symptoms. The nightly build used already has disabled partial present on Nvidia, so that can be ruled out.
Bas, let's make this actionable. There seems to be a class of bugs with D2D1.1 probably somehow related.
Assignee: nobody → bas
Flags: needinfo?(milan)
Comment 12•9 years ago
|
||
Tested on a clean profile, without any addons, but without safe mode (so HWA on). Same issue, though it seems to take a bit longer to appear (or I'm just biased, which is just as likely, if not more).
Comment 13•9 years ago
|
||
I suffer this problem since 42.0b3 or b4 (don't remember exactly), Tested on win10 x64 10547 and above, the graphic corruption is not just on the pages, is present on UI too, to be more specific the tabs area, well, today i recorded the graphic corruption https://youtu.be/yjkWGQNCX7w
Updated•9 years ago
|
Let us set up a "special" Firefox build that could give us more information about these failures, and hopefully you could run it and tell us what messages show up when you run into these problems.
Comment 15•9 years ago
|
||
This might be related.
Some Flash videos will become a black box when you scroll. As soon as you stop scrolling the video reappears. Turning off e10s fixes the problem. Also you can leave e10s on and turn off HWA in Flash. This applies to Nightly 64 bit. Any video at www.weather.com will show this.
I also tried Fx44 beta9 but turning off HWA still produced a black video box when scrolling.
If Flash disappearing while scrolling is related, David's a good person to get involved.
Flags: needinfo?(dvander)
Comment 17•9 years ago
|
||
Flash disappearing while scrolling is intentional, see bug 1212813.
Comment 18•9 years ago
|
||
(In reply to Kartikaya Gupta (email:kats@mozilla.com) from comment #17)
> Flash disappearing while scrolling is intentional, see bug 1212813.
Thanks. I updated bug 1212813 with some additional info.
Reporter | ||
Comment 19•9 years ago
|
||
The issue occurred today in 43.0.4 x64 stable (i.e. without e10s) with HWA on, in win10 x64 build 10586.
while scrolling in inbox.google.com and twitter.com (there's no flash content in these sites).
My only addons are Greasemonkey and Adblock Plus.
Using the latest GeForce drivers 361.43.
Do you see it with a 32-bit build?
Flags: needinfo?(dvander)
Updated•7 years ago
|
Priority: -- → P3
Updated•6 years ago
|
Status: UNCONFIRMED → ASSIGNED
Ever confirmed: true
Assignee | ||
Comment 21•2 years ago
|
||
This is no longer relevant with WR.
Status: ASSIGNED → RESOLVED
Closed: 2 years ago
Resolution: --- → FIXED
You need to log in
before you can comment on or make changes to this bug.
Description
•