Closed Bug 1229015 Opened 9 years ago Closed 9 years ago

Autophone - nexus-7-jss15q-2 not charging, nexus-4-jdq39-{1,2,3,4} not connected

Categories

(Testing Graveyard :: Autophone, defect)

defect
Not set
normal

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: bc, Assigned: stephend)

References

Details

Attachments

(1 file, 1 obsolete file)

nexus-7-jss15q-2 appears to not be charging. It is at 12% capacity and no longer able to test. In addition, all 4 nexus 4 devices nexus-4-jdq39-{1,2,3,4} failed to connect after a reboot at 10:30 PM PT last night and have not reconnected after multiple reboots of the host. I suspect a usb hub issue. If the nexus 7 and all of the nexus 4 devices are on the same hub this would be confirmation of the problem.
The following devices showed battery discharge before the problem appeared: nexus-4-jdq39-1 nexus-4-jdq39-2 nexus-4-jdq39-3 nexus-7-jss15q-2 nexus-s-3 nexus-s-6 This does appear to be a bad hub. stephend, marcia: Can either of you check to see if these devices are all connected to the same hub and what brand/model it is? I think we will need to order a new one. Hopefully we can get it very soon so we don't lose these devices while we are at mozlando.
Flags: needinfo?(stephen.donner)
Flags: needinfo?(mozillamarcia.knous)
Attached patch disable.patch (obsolete) (deleted) — Splinter Review
I've deployed this patch on the temporary branch in production to disable the devices which no longer are connected or are discharged.
Attached patch disable.patch (deleted) — Splinter Review
Attachment #8693587 - Attachment is obsolete: true
Flags: needinfo?(mozillamarcia.knous)
Stephend was very nice and inventoried the hubs/devices and found that the Aluratek 12 port hub failed. He switched the devices from The Aluratek to either the Belkin or the EasyACC hub. 7-port Belkin nexus-s-2 nexus-s-3 nexus-s-4 nexus-s-6 nexus-4-3 nexus-4-4 EasyACC G77 Smart USB 3.0 nexus-4-1 nexus-4-2 nexus-5-2 nexus-5-3 nexus-5-4 nexus-5-5 nexus-7-2
Assignee: nobody → stephen.donner
Status: NEW → RESOLVED
Closed: 9 years ago
Flags: needinfo?(stephen.donner)
Resolution: --- → FIXED
Product: Testing → Testing Graveyard
You need to log in before you can comment on or make changes to this bug.

Attachment

General

Created:
Updated:
Size: