Closed Bug 1261761 Opened 9 years ago Closed 9 years ago

"unexpected error" when logging in to accounts.firefox.com

Categories

(Cloud Services :: Server: Firefox Accounts, defect)

defect
Not set
blocker

Tracking

(Not tracked)

RESOLVED DUPLICATE of bug 1261753

People

(Reporter: glob, Unassigned)

Details

sorry if this is the wrong component; i've been unable to locate the right place for fxa website bugs. logging in to accounts.firefox.com results in "unexpected error". this has been reported multiple times on irc in #firefox, as well as on reddit. https://www.reddit.com/r/firefox/comments/4d9xf2/cant_sign_into_firefox_account_on_pc_phone_or/
perhaps unrelated: in the network panel i see a massive request to accounts.firefox.com/metrics-errors which fails due to "414 request too large", so this error probably isn't hitting sentry :| https://accounts.firefox.com/metrics-errors?sentry_version=4&sentry_client=raven-js/1.1.18&sentry_key=__API_KEY__&sentry_data={"project":"metrics-errors","logger":"javascript","platform":"javascript","request":{"url":"https://accounts.firefox.com/signin","headers":{"User-Agent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:47.0) Gecko/20100101 Firefox/47.0"}},"exception":{"type":"Error","value":"Unexpected error"},"stacktrace":{"frames":[{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":13,"colno":1589,"function":"?","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":33,"colno":12440,"function":"?","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":14167,"function":"requirejs","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":10743,"function":"f","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":14279,"function":"setTimeout handler*req.nextTick<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":10804,"function":"f/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":5616,"function":"newContext/t.prototype.init","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":9053,"function":"newContext/t.prototype.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":6514,"function":"newContext/t.prototype.check","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":12383,"function":"newContext/u.execCb","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":33,"colno":12493,"function":"?","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":14167,"function":"requirejs","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":10743,"function":"f","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":14279,"function":"setTimeout handler*req.nextTick<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":10804,"function":"f/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":5616,"function":"newContext/t.prototype.init","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":8507,"function":"newContext/t.prototype.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":236,"function":"each","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":759,"function":"bind/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":8913,"function":"newContext/t.prototype.enable/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":11455,"function":"newContext/u.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":8507,"function":"newContext/t.prototype.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":236,"function":"each","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":759,"function":"bind/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":8913,"function":"newContext/t.prototype.enable/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":11455,"function":"newContext/u.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":8507,"function":"newContext/t.prototype.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":236,"function":"each","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":759,"function":"bind/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":8913,"function":"newContext/t.prototype.enable/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":11455,"function":"newContext/u.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":9053,"function":"newContext/t.prototype.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":6514,"function":"newContext/t.prototype.check","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":12383,"function":"newContext/u.execCb","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":22,"colno":10279,"function":"?","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":10903,"function":"n","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":9623,"function":"j","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":10638,"function":"m","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":9623,"function":"j","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":10638,"function":"m","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":9623,"function":"j","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":10731,"function":"m","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":27379,"function":"?","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":25292,"function":"MutationCallback*f","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":25072,"function":"d","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":27993,"function":"c","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":22,"colno":12053,"function":"e/b[c]</<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":17,"colno":11180,"function":"c.exports.toError","in_app":true}]},"culprit":"https://accounts.firefox.com//scripts/main.js","message":"Unexpected error","tags":{"context":"signin","errno":999,"namespace":"auth"},"extra":{"session:duration":378801},"event_id":"a70362f90e6246dc92973a9d1db0ec27"}
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → DUPLICATE
> a massive request to accounts.firefox.com/metrics-errors which fails due to "414 request too large", Thanks for pointing it out, I'm pretty sure we have an existing bug for this as well
(In reply to Ryan Kelly [:rfkelly] from comment #3) > > a massive request to accounts.firefox.com/metrics-errors which fails due to "414 request too large", > > Thanks for pointing it out, I'm pretty sure we have an existing bug for this > as well https://github.com/mozilla/fxa-content-server/issues/3167 (marked as fixed by https://github.com/mozilla/fxa-content-server/pull/3590).
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