Closed
Bug 1275524
Opened 8 years ago
Closed 7 years ago
AMD Drivers 16.5.x & 16.6.x produce black content (driver version 16.6.2 fixes the problem)
Categories
(Core :: Graphics, defect, P3)
Tracking
()
RESOLVED
FIXED
People
(Reporter: gcp, Unassigned, NeedInfo)
References
Details
(Whiteboard: [gfx-noted][platform-rel-AMD])
Hmm, I got the shutdown hang on 16.4.2, so that's actually unrelated. That driver does fix content going black, though.
Working driver:
Features
Compositing Direct3D 11
Asynchronous Pan/Zoom wheel input enabled; touch input enabled
WebGL Renderer Google Inc. -- ANGLE (AMD Radeon (TM) R9 390 Series Direct3D11 vs_5_0 ps_5_0)
Hardware H264 Decoding Yes; D3D11 blacklisted with DLL atidxx32.dll (8.17.10.661); Using D3D9 API
Direct2D true
DirectWrite true (10.0.10586.0)
GPU #1
Active Yes
Description AMD Radeon (TM) R9 390 Series
Vendor ID 0x1002
Device ID 0x67b1
Driver Version 16.150.2401.0
Driver Date 4-15-2016
Drivers aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Subsys ID 20151462
RAM 4095
Reporter | ||
Comment 1•8 years ago
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||
AMD R9 390, Windows 10 64-bit, Nightly, AMD Crimson Drivers 16.5.3
After browsing for a few minutes the content window goes black (which effectively renders Firefox unusable). Restarting the browser then fails because of a shutdown hang, which ends up in the crash reporter. I'll post the signature in a followup, but it's a common "shutdown hang in layers" bug.
This happened after a Nightly + drivers update. Because of the following, I'm fairly sure it's the drivers:
https://www.reddit.com/r/Amd/comments/4ky4tz/amd_stahp_every_driver_after_1642_has_this/
Reporter | ||
Comment 2•8 years ago
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Shutdown hang is here:
https://crash-stats.mozilla.com/report/index/0e682e87-993f-4c38-b46b-1cdb92160524
Reporter | ||
Comment 3•8 years ago
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Broken driver:
Features
Compositing Direct3D 11
Asynchronous Pan/Zoom wheel input enabled; touch input enabled
WebGL Renderer Google Inc. -- ANGLE (AMD Radeon (TM) R9 390 Series Direct3D11 vs_5_0 ps_5_0)
Hardware H264 Decoding Yes; D3D11 blacklisted with DLL atidxx32.dll (8.17.10.671); Using D3D9 API
Direct2D true
DirectWrite true (10.0.10586.0)
GPU #1
Active Yes
Description AMD Radeon (TM) R9 390 Series
Vendor ID 0x1002
Device ID 0x67b1
Driver Version 16.200.1013.0
Driver Date 5-20-2016
Drivers aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Subsys ID 20151462
RAM 4095
Updated•8 years ago
|
Whiteboard: [gfx-noted]
Reporter | ||
Comment 4•8 years ago
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about:support when this happens:
failures CP+[GFX1]: [D2D1.1] 1CreateBitmap failure Size(25,28) Code: 0x8899000c format 7
Failure Log
(#0) CP+[GFX1]: [D2D1.1] 1CreateBitmap failure Size(25,28) Code: 0x8899000c format 7
(#384) CP+[GFX1]: Failed to create DrawTarget, Type: 7 Size: Size(16,16)
(#385) CP+[GFX1]: [D2D1.1] 3CreateBitmap failure Size(16,16) Code: 0x8899000c format 0
(#386) CP+[GFX1]: Failed to create DrawTarget, Type: 7 Size: Size(16,16)
(#387) CP+[GFX1]: [D2D1.1] 3CreateBitmap failure Size(16,16) Code: 0x8899000c format 0
(#388) CP+[GFX1]: Failed to create DrawTarget, Type: 7 Size: Size(16,16)
(#389) CP+[GFX1]: [D2D1.1] 3CreateBitmap failure Size(16,16) Code: 0x8899000c format 0
(#390) CP+[GFX1]: Failed to create DrawTarget, Type: 7 Size: Size(16,16)
(#391) CP+[GFX1]: [D2D1.1] 3CreateBitmap failure Size(16,16) Code: 0x8899000c format 0
(#392) CP+[GFX1]: Failed to create DrawTarget, Type: 7 Size: Size(16,16)
(#393) CP+[GFX1-]: Detected rendering device reset on refresh
(#394) CP+[GFX1]: [D2D1.1] 3CreateBitmap failure Size(32,32) Code: 0x8899000c format 0
(#395) CP+[GFX1]: Failed to create DrawTarget, Type: 7 Size: Size(32,32)
(#396) CP+[GFX1]: Failed to create software bitmap: Size(32,32) Code: 0x8899000c
(#397) CP+[GFX1-]: DrawTargetCairo::Snapshot with bad surface 0
(#398) CP+[GFX1-]: Detected rendering device reset on refresh
I have similar problems, as can be seen here:
https://bugzilla.mozilla.org/show_bug.cgi?id=1276520
It occurs with every Firefox version from 47 to 49.
Crimson 16.6.1 with the fix "Display flickering or corruption may be experienced when playing videos in a web browser" doesn't solve this issue.
I can reproduce this on two machines, one with a R9 390, one with an R7 270X. Both machines run Win10 64bit.
My about:support graphics section when this happens:
Graphics
--------
Features
Compositing: Direct3D 11
Asynchronous Pan/Zoom: wheel input enabled
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon (TM) R9 390 Series Direct3D11 vs_5_0 ps_5_0)
Hardware H264 Decoding: No;
Direct2D: true
DirectWrite: true (10.0.10586.0)
GPU #1
Active: Yes
Description: AMD Radeon (TM) R9 390 Series
Vendor ID: 0x1002
Device ID: 0x67b1
Driver Version: 16.200.1025.0
Driver Date: 6-2-2016
Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Subsys ID: 20151462
RAM: 4095
GPU #2
Active: No
Description: Intel(R) HD Graphics 3000
Vendor ID: 0x8086
Device ID: 0x0112
Driver Version: 9.17.10.4229
Driver Date: 5-27-2015
Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Subsys ID: 0000000c
RAM: Unknown
Diagnostics
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100
failures: CP+[GFX1]: [D2D1.1] 4CreateBitmap failure Size(320,180) Code: 0x8899000c format 1
Failure Log
(#0): CP+[GFX1]: [D2D1.1] 4CreateBitmap failure Size(320,180) Code: 0x8899000c format 1
(#109): CP+[GFX1]: [D2D1.1] 4CreateBitmap failure Size(294,165) Code: 0x8899000c format 1
(#110): CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#111): CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#112): CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#113): CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#114): CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#115): CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#116): CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#117): CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#118): CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#119): CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#120): CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#121): CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#122): CP+[GFX1-]: Detected rendering device reset on refresh: 4
(#123): CP+[GFX1-]: Detected rendering device reset on refresh: 4
Reporter | ||
Comment 8•8 years ago
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(In reply to TMart from comment #5)
> Crimson 16.6.1 with the fix "Display flickering or corruption may be
> experienced when playing videos in a web browser" doesn't solve this issue.
I can confirm that as well. There's also a huge reddit thread on the issue.
Given that AMD still hasn't fixed it in several consecutive driver releases, and it's causing user burn for us, can we consider blacklisting the driver?
Reporter | ||
Comment 9•8 years ago
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The shutdown hang was bug 1268559, so removing that from this bug's title.
Summary: AMD Drivers 16.5.x produce black content, shutdown hangs → AMD Drivers 16.5.x produce black content
Comment 10•8 years ago
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Is this happening on standalone GPU machines (e.g. only AMD GPU) or on Hybrid Graphics systems (AMD + Intel Integrated) or on both? Comment 6 indicates that it's a Hybrid Graphics system (in which case the rendering would go by default through the integrated (= main display), some extensions and plugins do not work well and cause render artifacts due to not recognizing different render targets.
Trying to repro this issue on a standalone system and Hybrid Graphics system...
Flags: needinfo?(gpascutto)
Comment 11•8 years ago
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(In reply to Paul Blinzer from comment #10)
> Is this happening on standalone GPU machines (e.g. only AMD GPU) or on
> Hybrid Graphics systems (AMD + Intel Integrated) or on both? Comment 6
> indicates that it's a Hybrid Graphics system (in which case the rendering
> would go by default through the integrated (= main display), some extensions
> and plugins do not work well and cause render artifacts due to not
> recognizing different render targets.
>
> Trying to repro this issue on a standalone system and Hybrid Graphics
> system...
Seems from Gian-Carlo's description and reference a single-GPU case so assume for now that both scenarios are affected.
Flags: needinfo?(gpascutto)
Reporter | ||
Comment 12•8 years ago
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I've tested this with both single-GPU (Intel iGPU disabled) and hybrid cases (Intel iGPU enabled, but monitor connected via DP on the AMD card, so not the same configuration as you describe) and the effect is the same.
Comment 13•8 years ago
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are there any plugins/extensions active ? I assume this is the plain browser with some indeterminate web content.
From the log earlier in the thread it may be a TDR (Timeout and Device Reset) situation where the GPU Is reset because it does not respond back in time. After the reset, it would explain the black render as device context would get lost in the process.
Any particular web content forcing this repro would be appreciated, some preliminary testing with popular websites didn't trigger anything yet.
Reporter | ||
Comment 14•8 years ago
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(In reply to Paul Blinzer from comment #13)
> are there any plugins/extensions active ? I assume this is the plain browser
> with some indeterminate web content.
All plugins are behind Ask To Activate and none were active. I got some addons (uBlock, RES, etc) but those shouldn't cause our gfx subsystem to start erroring out.
> Any particular web content forcing this repro would be appreciated, some
> preliminary testing with popular websites didn't trigger anything yet.
I've got a bunch of tabs open on my main profile, Twitter, Gmail, Reddit, Bugzilla, Google Sheets, I can try a fresh profile and see if anything seems to trigger it more easily.
Comment 15•8 years ago
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It happens on both hybrid systems and standalone systems. It doesn't matter if my Intel iGPU is active or not.
It also happens with a completely fresh profile.
Comment 16•8 years ago
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For me the issue has been resolved in Crimson Edition 16.6.1 Hotfix
Comment 17•8 years ago
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That's interesting. For me it's gotten even worse with Crimson 16.6.1. Seems to be more of a configuration issue, also because it nearly doesn't affect everyone.
Reporter | ||
Comment 18•8 years ago
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Definitely not fixed here either. It keeps getting reported on external sites too, e.g.:
https://www.reddit.com/r/Amd/comments/4nlnnl/facebook_firefox_on_1661_driver_issues/
First impression is that for me Google Sheets seems to trigger it more easily.
Reporter | ||
Updated•8 years ago
|
Summary: AMD Drivers 16.5.x produce black content → AMD Drivers 16.5.x & 16.6.x produce black content
Comment 19•8 years ago
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(In reply to sAnexeh from comment #16)
> For me the issue has been resolved in Crimson Edition 16.6.1 Hotfix
Sorry, scrap that. Definitely not fixed yet.
Comment 20•8 years ago
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I tried replacing the AMD DLLs Firefox uses with ones from older driver versions. But even though Firefox uses them (confirmed by Process Hacker) you get black screens. Very odd. Really out of ideas here and neither Mozilla nor AMD seem to care.
Jeff, do we have a system in house that matches this configuration, so we can try to reproduce?
Flags: needinfo?(jmuizelaar)
Paul, if we manage to find a system to reproduce, we may go to AMD in Markham for a day, and try it with debug drivers, unless you have a better suggestion?
Flags: needinfo?(paul.blinzer)
Jeff G - this is the kind of system you have, and the types of problems you're getting, right?
Flags: needinfo?(jgilbert)
Comment 24•8 years ago
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(In reply to Milan Sreckovic [:milan] from comment #23)
> Jeff G - this is the kind of system you have, and the types of problems
> you're getting, right?
Looks like it.
I have an AMD R9 390 with up-to-date drivers. I believe I posted the exact driver version in one of the other bugs.
Flags: needinfo?(jgilbert)
Comment 25•8 years ago
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(In reply to Milan Sreckovic [:milan] from comment #22)
> Paul, if we manage to find a system to reproduce, we may go to AMD in
> Markham for a day, and try it with debug drivers, unless you have a better
> suggestion?
Bringing would be an option in principle, depending on logistics. We are trying to repro on our side too.
From the bug description it looks like a TDR (Timeout and Device Reset) scenario, where the OS issued a device reset for some reason, then the device context is destroyed (this is aligned wit the "Detecting device reset" log info) leading to the black screen render. So the problem is not the black screen render per se, but what led to the TDR.
If so, one should also see related OS crash minidumps in the Windows directories of the affected systems. Could someone affected take a look at the directory \Windows\minidump that are related to the occurrence and make these available?
Flags: needinfo?(paul.blinzer) → needinfo?(milan)
Comment 26•8 years ago
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(In reply to TMart from comment #20)
> I tried replacing the AMD DLLs Firefox uses with ones from older driver
> versions. But even though Firefox uses them (confirmed by Process Hacker)
> you get black screens. Very odd. Really out of ideas here and neither
> Mozilla nor AMD seem to care.
Replacing the user mode driver DLL's with older versions is unlikely to work and can cause issues like black screens in itself as the DLLs do not match the rest of the driver files. So that approach does not prove anything.
Reproing it seems to be a challenge on our side so far. Any additional info (e.g. minidump data as suggested in my previous response) may be useful to zero in on this issue. AMD very much cares and so does Mozilla, as seen in the frequency of the response, but if one can't repro the problem then it's hard to get rid of it unfortunately :-(
Comment 27•8 years ago
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I can reproduce corruption with this PDF:
https://www.th-koeln.de/mam/bilder/studium/beratung/lehramt/in_am_berufskolleg.pdf
Set zoom to 200% and let FF scroll down slowly via automatic scrolling (pressing middle mouse button). After some pages, everything will turn black. Not just the content, even the whole window of Firefox can also flicker black.
Image of the corruption:
http://abload.de/img/corruption2uaa3.png
Firefox also notices something is wrong:
http://abload.de/img/firefox6dyor.png
OS is Win 10 x64 (latest final build), FF 47 x64 final and latest Crimson driver 16.6.1. However, it does happen here also with older drivers like 16.4.1.
I tested a Nvidia system (where everything is up to date too) and the issue does not occur there. So, there definitely is some kind of problem in conjuction with AMD.
Please fix this bug soon. It is really annoying to know that with some complex website content everything can turn black from one second to another. :(
Comment 28•8 years ago
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Btw: I don't think any driver is crashing, I'm not seing anything regarding this in the Windows event system and there are no minidumps to be found either.
Comment 29•8 years ago
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This bug is really hard to reproduce.
The pdf from walmartguy doesn't crash for me, however Youtube does almost instantly...
Comment 30•8 years ago
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(In reply to walmartguy from comment #28)
> Btw: I don't think any driver is crashing, I'm not seeing anything regarding
> this in the Windows event system and there are no minidumps to be found
> either.
There goes the hypothesis... Though the "device reset" entries in the logs are suspicious.
We'll try the PDF and youtube scenarios.
Comment 31•8 years ago
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Thanks.
I was having the issue with a different PDF as well, Firefox even crashed shortly after the occurrence of the corruption. I reported the issue via Firefox' internal crash reporter and linked to this bug entry.
That particular PDF was a simple bus timetable with small fonts btw, thus I had to make use of the zoom feature. Zoom feature really seems important for reproducing this issue.
Comment 32•8 years ago
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I think driver definitely doesn't crash or stall. To check this I played a video in another window with MPC HC and checked with both EVR and madVR as video renderers.
Both don't show any framedrops or stutter for the video playback while I'm reproducing the corruption issue in Firefox. So it must be some bug in Firefox or the driver that affects only the GPU rendering result for Firefox.
Comment 33•8 years ago
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I don't use zoom but I use 150% Windows scaling because of my 3840x2160p resolution, if that matters.
Comment 34•8 years ago
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150% Windows scaling changes the corruption behavior for me, then it sometimes occurs by setting the 200% zoom level, but not during automatic scrolling.
Could you give 100% Windows scaling + 1080p display resolution a try with the linked PDF?
Comment 35•8 years ago
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No corruption with 1080p and 100% scaling in the pdf.
However I couldn't reproduce any corruption today. Even Youtube and heavy mouse wheel scrolling doesn't break things right now.
Comment 36•8 years ago
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Now I know why I didn't have any corruption:
e10s was deactivated by accessability tools. I force enabled it (Aurora 49) and now the corruption is back.
So this seems to be an e10s related bug!
I can reproduce the same for Firefox 48 Beta.
Comment 37•8 years ago
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My corruption definitely isn't related to e10s, my profile is very default-like and I even tried out an entirely new one.
Comment 38•8 years ago
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Ok, it's getting weirder...
My status from today:
Firefox 48 Beta/49 Aurora without e10s: No corruption at all.
Firefox 48 Beta/49 Aurora with e10s:
-Corruption in the pdf in 1080p 100% scaling.
-Corruption in the pdf in 2160p 100% scaling.
-NO Corruption in the pdf in 2160p 150% scaling.
-BUT: Instant corruption on Youtube in 2160p 150% scaling.
Comment 39•8 years ago
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I'm also having corruption with 49 Developer Edition and e10s enabled:
http://abload.de/img/corrt6slb.png
It just looks a bit different compared to FF 47 without e10s, but it's still there.
Comment 40•8 years ago
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Ok, now I was randomly having this issue by opening a channel on YT (FF 47, no e10s):
https://www.youtube.com/user/GameStarDE
Can't reproduce it realiably with this site though, but it was there.
So annoying...
Comment 41•8 years ago
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Google Maps tops it all:
https://www.google.de/maps/place/Mitte,+Goethestra%C3%9Fe+1,+52064+Aachen/@50.7642339,6.0784194,17z/data=!3m1!4b1!4m5!3m4!1s0x47c09bd0c1cfd8d5:0xd9c63465a20f847e!8m2!3d50.7642339!4d6.0806081
(it should show GoethestraĂźe 1 in Aachen)
When I open this site, hide the left menu panel, reopen it and then open the hamburger menu of that panel, I'm getting crazy flicker corruption in FF which is mostly followed by a crash of Firefox or even the whole Windows system (especially when moving the mouse over the panel's links on the left side)!
Windows Event Logging mentions crashed AMD driver, but there are no minidumps or a whole kernel memory crash dump to be found. It crashes with a black screen of death/freeze (why does AMD driver not recover with a TDR??).
I also tried giving the GPU more voltage, doesn't help at all, seem's clearly to be driver's fault.
-> Firefox is almost unusable with Radeon GPU, this should get very high priority for AMD's driver team. Turning off hardware acceleration isn't really an option as a workaround, graphics intense tasks get extremely slow otherwise and some fonts look very aliased.
I'm soo annoyed, can't belive it. Used Nvidia GPUs for years without any issue with Firefox, and a few months AMD are already a total desaster...
Comment 42•8 years ago
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Tried both Crimson 16.6.1 and 16.4.1, both show the same problem.
Demanding games (Ashes of the Singularity DX12 with Async Compute, Hitman 2016, Cryengine games...) totally run without any issues. It simply must be a driver issue.
Comment 43•8 years ago
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Tried out really old driver: Catalyst 15.7.1: same problem.
So I reverted back to latest 16.6.1 and tried out older Firefox versions instead. And interestingly: Firefox 36 doesn't show any problems with corruption or crashes. It all started with version 37, I can easily crash this Firefox version with the Google Maps method described above.
Also according to about:support, FF 36 on the other hand runs without issues. So something really must have been broken beginning with FF 37.
Comment 44•8 years ago
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(In reply to walmartguy from comment #43)
> Tried out really old driver: Catalyst 15.7.1: same problem.
> So I reverted back to latest 16.6.1 and tried out older Firefox versions
> instead. And interestingly: Firefox 36 doesn't show any problems with
> corruption or crashes. It all started with version 37, I can easily crash
> this Firefox version with the Google Maps method described above.
> Also according to about:support, FF 36 on the other hand runs without
> issues. So something really must have been broken beginning with FF 37.
Thank you for testing, this is a very good data point to focus the investigation. Based on the release notes there doesn't seem to be any (major) change in Firefox's Video/graphics pipeline yet there is a major difference in render here apparently.
Anyone from Mozilla could provide a quick rundown of what changes have been introduced there or do I need to walk the code?
Comment 45•8 years ago
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It should be possible to narrow down the regression range using mozregression. walmartguy can you try this out http://mozilla.github.io/mozregression/?
Flags: needinfo?(jmuizelaar) → needinfo?(tempel.julian)
Comment 46•8 years ago
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One significant difference between 36 and 37 is that we started using D3D11 with surface sharing for WebGL. Google Maps uses WebGL so it would make some sense for the difference to be related to that.
Reporter | ||
Comment 47•8 years ago
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(In reply to walmartguy from comment #41)
> Google Maps tops it all:
> https://www.google.de/maps/place/Mitte,+Goethestra%C3%9Fe+1,+52064+Aachen/
> @50.7642339,6.0784194,17z/data=!3m1!4b1!4m5!3m4!1s0x47c09bd0c1cfd8d5:
> 0xd9c63465a20f847e!8m2!3d50.7642339!4d6.0806081
> (it should show GoethestraĂźe 1 in Aachen)
> When I open this site, hide the left menu panel, reopen it and then open the
> hamburger menu of that panel, I'm getting crazy flicker corruption in FF
> which is mostly followed by a crash of Firefox or even the whole Windows
> system (especially when moving the mouse over the panel's links on the left
> side)!
I can reproduce this issue. Given that you encounter it on pre 16.5.x I'm not sure if it's the same issue that was originally reported in this bug. But maybe the new driver made whatever problem happens there worse and more common.
I'll bisect.
Reporter | ||
Comment 48•8 years ago
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There's a range between 36 and 37 where the issue on that page is much worse, causing it to go black almost instantly.
https://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=67c42c076393&tochange=8850aa0f5332
Best bet is:
https://bugzilla.mozilla.org/show_bug.cgi?id=1112780
For reasons already described I'm not sure this is the same thing that this bug was originally filed for. Unfortunately regular browsing also doesn't trigger problems reliable enough to make that easy to bisect.
Comment 49•8 years ago
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It's probably not the same issue.
I've gone back to Crimson 16.4.2 and don't have any problems with Firefox, Google Maps does nothing to my machine. Crimson 16.5 and I'm back to screen corruption all over the place.
But no total crashes like for walmartguy.
Reporter | ||
Comment 50•8 years ago
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>It's probably not the same issue.
I agree, digging through the linked bugs in 1112780 shows a specific WebGL fix that also fixes Google Maps, so that problem has long since been fixed.
The problems I'm not seeing are only related to AMD driver versions, not Firefox versions.
I suppose there isn't an amdregression we can use to narrow down the driver change? :-)
> If so, one should also see related OS crash minidumps in the Windows
> directories of the affected systems. Could someone affected take a look at
> the directory \Windows\minidump that are related to the occurrence and make
> these available?
There are no minidumps produced when this problem occurs.
FWIW scrolling through a Google Sheet seems to produce the bug rather rapidly for me.
Reporter | ||
Comment 51•8 years ago
|
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As a small additional datapoint, whenever (all) content goes black, some movies do not and continue playing. e.g. all my Firefox tabs were black aside from this movie: https://twitter.com/verge/status/747476489139032065
Comment 52•8 years ago
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Thanks for the recent detail, a repro has been achieved finally. The root cause for that is now fixed and will be released in an upcoming driver.
Flags: needinfo?(milan)
Comment 53•8 years ago
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Yo you mean the original issue or the WebGL issue?
Comment 54•8 years ago
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(In reply to TMart from comment #53)
> Yo you mean the original issue or the WebGL issue?
Potentially both, though at the moment the Google Maps repro scenario has been confirmed. But the root cause may affect other scenarios too so the original problem may be addressed too. I will be curious to see if the problem is gone for everyone after the next update.
Comment 55•8 years ago
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That doesn't sound too reassuring. I hope everything works out.
Comment 56•8 years ago
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(In reply to TMart from comment #55)
> That doesn't sound too reassuring. I hope everything works out.
We will see. At least one of them would be gone for sure now :-D
Given the wide range of symptoms that have been reported here, it is hard to confirm conclusively if everything is addressed.
Updated•8 years ago
|
Flags: needinfo?(tempel.julian) → needinfo?
Comment 57•8 years ago
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Thx, Paul! Hope it will save us from more testing.
Btw. I just realized that one does not seem to be able to hide one's email adress from the tracker entries, I really don't like that. :(
Comment 58•8 years ago
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Crimson 16.6.2 seems to be working much better already, I haven't had a single black screen since its installation.
Reporter | ||
Comment 59•8 years ago
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Same here, all fine so far. I'm surprised because the driver is dated the 21st of June.
Flags: needinfo?
Comment 60•8 years ago
|
||
My issues are gone. I agree that driver's date is a bit weird.
Comment 61•8 years ago
|
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Happy to hear the problem's solved :-) Not sure where you see the 6/21 date, it should list 6/28 (does on my side when downloading it from support.amd.com)...
Reporter | ||
Comment 62•8 years ago
|
||
(In reply to Paul Blinzer from comment #61)
> Happy to hear the problem's solved :-) Not sure where you see the 6/21 date,
> it should list 6/28 (does on my side when downloading it from
> support.amd.com)...
about:support
Driver Date 6-21-2016
Which seems to query the info in the Windows registry.
What version of the driver does Firefox about:support show once updated to 16.6.2?
Updated•8 years ago
|
Summary: AMD Drivers 16.5.x & 16.6.x produce black content → AMD Drivers 16.5.x & 16.6.x produce black content (driver version 16.6.2 fixes the problem)
Reporter | ||
Comment 64•8 years ago
|
||
(In reply to Milan Sreckovic [:milan] from comment #63)
> What version of the driver does Firefox about:support show once updated to
> 16.6.2?
GPU #1
Active Yes
Description AMD Radeon (TM) R9 390 Series
Vendor ID 0x1002
Device ID 0x67b1
Driver Version 16.200.1035.0
Driver Date 6-21-2016
Drivers aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Subsys ID 20151462
RAM 4095
Comment 65•8 years ago
|
||
Still no new corruption for me. I think this ticket cen be closed soon, if no one disagrees. :)
Reporter | ||
Comment 66•8 years ago
|
||
I concur.
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → FIXED
Comment 67•8 years ago
|
||
It seems like people on the old drivers could still experience this problem. Paul which drivers/cards are affected and should we block them?
Status: RESOLVED → REOPENED
Flags: needinfo?(paul.blinzer)
Resolution: FIXED → ---
Comment 68•8 years ago
|
||
Since I tested one year old Catalyst 15.7.1, I think this bug had been in the drivers for a very long time (if not forever), it just wasn't triggered before Firefox 37.
So, imho the only driver that is not affected by this bug is the new Crimson 16.6.2. However, maybe older GPU archtictures from before GCN never were affected, I don't know.
Comment 69•8 years ago
|
||
The problem is not particularly HW specific but related to some somewhat obscure scenario in the driver resource management on Windows(10) that is triggered through recentFirefox builds.
There may be a useful workaround for such issues in general that would allow addressing the problem without entirely switching off acceleration for affected drivers and hardware not supported by the recent drivers anymore. Need to look at options.
Updated•8 years ago
|
Flags: needinfo?(paul.blinzer)
Comment 70•8 years ago
|
||
Thx for the explanation.
Paul, can I reach you via your bugtracker email regarding some other driver stories?
It's really important to me.
Comment 71•8 years ago
|
||
Since this issue seems fixed and some workaround for previous affected driver versions is in the works and can be tracked by a different ticket, can we close this particular bug ? Or is there a reason to keep it open still?
Flags: needinfo?(jmuizelaar)
Comment 72•8 years ago
|
||
(In reply to Paul Blinzer from comment #71)
> Since this issue seems fixed and some workaround for previous affected
> driver versions is in the works and can be tracked by a different ticket,
> can we close this particular bug ? Or is there a reason to keep it open
> still?
Is there already another ticket, or do we still need to create one?
Updated•8 years ago
|
Updated•8 years ago
|
platform-rel: --- → ?
Whiteboard: [gfx-noted] → [gfx-noted][platform-rel-AMD]
Updated•8 years ago
|
platform-rel: ? → +
Comment 74•8 years ago
|
||
Not quite clear why this bug has been reopened is there a similar repro on newer drivers again?
Flags: needinfo?(milan)
Right - we haven't actually blocked the old drivers, so this bug would get closed once we do that.
Flags: needinfo?(milan)
Updated•7 years ago
|
Priority: -- → P3
Updated•7 years ago
|
Status: REOPENED → RESOLVED
Closed: 8 years ago → 7 years ago
Resolution: --- → FIXED
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Description
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