From Bugzilla Helper: User-Agent: Mozilla/5.0 (Windows; U; Win95; en-US; rv:0.9.9) Gecko/20020311 BuildID: 2002031104 The complete custom folder structure, all the mail that was in it, and all of the filters disappeared after (during?) a crash this morning. This is quite annoying, as I'd put in hours constructing the hierarchy of folders, moving mail into them, and customizing the filters to do the same. Reproducible: Didn't try Steps to Reproduce: 1.If I knew how to reproduce this problem, be certain I wouldn't 2. 3. Actual Results: The mail has gone. The folders are gone. The filters are gone. And I am believing that packed and customized mail files are a to-be-avoided evil. Expected Results: The crash should have been avoided. The mail should be available. If it wasn't available, then it should be recoverable. Ditto for the filters.

sounds like your prefs got messed up so that we don't know where to look for your files - are the folders still on disk?

Charles, what do you have under: C:\WINDOWS\Application Data\Mozilla\Profiles\<profile_name>\<random>.slt\Mail where <profile_name> is the name of your profile(s), and <random> is a mixture of numbers and letters? Do any of the directories in there look like the names of any of your server(s)? Or have they all gone?

The folders appear to be there. At least some folders are there, and some of the contents looks appropriate, though none of them (except the local folders, news servers, etc.) show up. FWIW, this happened right after I had altered my gateway address and my reply-to address for mai access. And the news groups still remember the messages that they have already downloaded headers for.

My system is doing something similar to this bug but likely not related.. Where would the files for mail and such be found on a linux install?

you just need to edit your account settings for your pop server - set the server directory to whereever your local folders are. For Linux, I'm not sure where the profile directory is, but I suspect it's in a . directory underneath your home directory, e.g., ~username/.mozilla/profiles ...

This happened to me also: (I was trying to convince Mozilla to automaticly check for mail. It worked before and settings were ok.) - set SSL for getting mail. - closed and started Mozilla. - folders were still there (I believe) - unchecked SSL setting - closed and started Mozilla again - all folders missing, all mail. Files were still on harddisk. But... I added a new folder (in mail client) with same name as previous existing. After finding out it didn't get my mail back, I deleted the mail folder. Now that file was also deleted from my harddisk :(.

Hmm, and now that particular file is back... setting the local email dirextory back to the way it should got al my mail back. The strange thing is, that I've set two mail accounts to SSL an back, but only for only one the local email directory was changed.

Arm, what was the directory set to when it was wrong? That might give us a clue how it got set incorrectly. To reiterate, you have a pop server and you changed it to use ssl and back, and it changed the local directory?

You reiterated very well... The mail client created a new directory in the folder where I installed Mozilla: d:\Program Files\Internet\Mozilla\mail.server.server3.max_articles Unfortunately, I couldn't reproduce this bug. Win98SE, pop server, Mozilla 0.9.9.2002031711

Cripes, this is a horkage saving the prefs from the account manager - part of a pref name is getting written out as a pref value, which makes me think something was horribly wrong with that day's build, perhaps in the core prefs code. Bhuvan, are there other reports of this? It's quite possible that whatever was broken has been fixed. Esther, have you heard other reports of prefs corruption like this?

I only heard about some major core XUL regressions. This one doesn't seemed to be linked to them though. Haven't heard about any core prefs bgs.

adding conrad to cc list - this is a prefs corruption bug.

dup of 155080 *** This bug has been marked as a duplicate of 155080 ***