User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:51.0) Gecko/20100101 Firefox/51.0 Build ID: 20170125094131 Steps to reproduce: normal browsing. usually several tabs (2-10) open. Actual results: tab windows turn solid black. have to close all open tabs, and THEN reopen. Expected results: see a web page?

Hey, check similiar bugs: Bug 1334748 Bug 1334533 Bug 1334778 Bug 1334830 Especially this one: Bug 1334778, as: > So when I enable e10s and load page it just shows up blank, till i switch to another tab and then back, > then page shows up (from https://bugzilla.mozilla.org/show_bug.cgi?id=1334778#c9 ) is similiar to your: > tab windows turn solid black. have to close all open tabs, and THEN reopen.

Forgot to say that this seems to happen randomly. I'd say 97% of use since the update has been fine. When this happens it happens to all open tabs. The tab window is solid blaCk (I think of blaNk as white). All the FF components --- tabs, menu, etc. --- are still visible and seem to work fine. A reload of the tab is still black. Opening of a new tab is still black. Only after closing all tabs does the problem go away.

can you please enter about:support into the address bar, copy the details of the graphics section and post them here in the bug?

i'm also going to confirm this based on some other similar user reports we have seen: https://support.mozilla.org/en-US/questions/1155629 https://support.mozilla.org/en-US/questions/1155791 https://twitter.com/firefox/status/825472182893629440 users who provided data so far both had a intel gpu with driver version 10.18.15.4248 - one was a hd4400 (adapterDeviceID: 0x041e) and the other one a 4600 (adapterDeviceID: 0x0416)

(In reply to [:philipp] from comment #3) > can you please enter about:support into the address bar, copy the details of > the graphics section and post them here in the bug? Graphics Features Compositing Direct3D 11 Asynchronous Pan/Zoom wheel input enabled WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) WebGL2 Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding Yes; Using D3D11 API Audio Backend wasapi Direct2D true DirectWrite true (10.0.14393.351) GPU #1 Active Yes Description Intel(R) HD Graphics 4600 Vendor ID 0x8086 Device ID 0x0416 Driver Version 10.18.15.4248 Driver Date 6-29-2015 Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID 1963103c RAM Unknown GPU #2 Active No Description NVIDIA GeForce GT 740M Vendor ID 0x10de Device ID 0x1292 Driver Version 21.21.13.7667 Driver Date 1-15-2017 Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2um Subsys ID 219a103c RAM 2048 Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo failures CP+[GFX1-]: (gfxWindowsPlatform) Detected device reset: 1 Decision Log D3D9_COMPOSITING disabled by default: Disabled by default Failure Log (#0) CP+[GFX1-]: (gfxWindowsPlatform) Detected device reset: 1 (#739) CP+[GFX1]: [D3D11] 2 CreateTexture2D failure Size(4972,125) Code: 0x887a0005 (#740) CP+[GFX1]: [D3D11] 2 CreateTexture2D failure Size(4972,125) Code: 0x887a0005 (#741) CP+[GFX1]: [D3D11] 2 CreateTexture2D failure Size(4972,125) Code: 0x887a0005 (#742) CP+[GFX1]: [D3D11] 2 CreateTexture2D failure Size(4972,62) Code: 0x887a0005 (#743) CP+[GFX1]: [D3D11] 2 CreateTexture2D failure Size(4972,62) Code: 0x887a0005 (#744) CP+[GFX1-]: (gfxWindowsPlatform) Detected device reset: 1 (#745) CP+[GFX1-]: (gfxWindowsPlatform) Finished device reset. (#746) CP+[GFX1]: [D3D11] 2 CreateTexture2D failure Size(4972,180) Code: 0x887a0005 (#747) CP+[GFX1]: [D3D11] 2 CreateTexture2D failure Size(4972,180) Code: 0x887a0005 (#748) CP+[GFX1]: [D3D11] 2 CreateTexture2D failure Size(4972,125) Code: 0x887a0005 (#749) CP+[GFX1]: [D3D11] 2 CreateTexture2D failure Size(4972,125) Code: 0x887a0005 (#750) CP+[GFX1]: [D3D11] 2 CreateTexture2D failure Size(4972,125) Code: 0x887a0005 (#751) CP+[GFX1]: [D3D11] 2 CreateTexture2D failure Size(4972,125) Code: 0x887a0005 (#752) CP+[GFX1]: [D3D11] 2 CreateTexture2D failure Size(4972,62) Code: 0x887a0005 (#753) CP+[GFX1]: [D3D11] 2 CreateTexture2D failure Size(4972,62) Code: 0x887a0005

thanks, so it's intel's driver version 10.18.15.4248 for you as well. milan, should we look into blocklisting in this case?

Likely - couple of more question for the reporter: 1. Because we don't often report about:support correctly for dual GPU systems (and you seem to have one), could you download and run the Firefox developer edition, and see if you get the same about:support, or if the two GPUs are reversed (e.g., Nvidia is #1, Intel is #2)? Version 53 (current developer edition) has this problem resolved, so the reporting should be correct. 2. If you turn off hardware acceleration in the advanced tabs of the preferences, and restart Firefox, does the problem go away? 3. If you turn hardware acceleration back on, but in the Nvidia control panel -> Manage 3D settings -> Program settings change Mozilla Firefox to use Nvidia processor instead of the "Use global settings/Integrated graphics", and restart Firefox, does the problem go away? You can check if this setting was correctly modified by noting Nvidia as GPU #1 in the developer edition. This is a lot of details to ask for, we appreciate if you have time to do any of them. Blocking the driver version is a drastic step that affects a lot of people so we want to make sure we don't do it lightly :)

(In reply to [:philipp] from comment #4) > i'm also going to confirm this based on some other similar user reports we > have seen: > https://support.mozilla.org/en-US/questions/1155629 > https://support.mozilla.org/en-US/questions/1155791 > https://twitter.com/firefox/status/825472182893629440 > > users who provided data so far both had a intel gpu with driver version > 10.18.15.4248 - one was a hd4400 (adapterDeviceID: 0x041e) and the other one > a 4600 (adapterDeviceID: 0x0416) It would be interesting to find out if these are all dual GPU systems. Not sure I can tell from those reports.

the user at https://support.mozilla.org/en-US/questions/1155791 had an intel gpu only: adapterDescription: Intel(R) HD Graphics 4400 adapterDescription2: adapterDeviceID: 0x041e adapterDeviceID2: adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 adapterDrivers2: adapterRAM: Unknown adapterRAM2: adapterSubsysID: 367d17aa adapterSubsysID2: adapterVendorID: 0x8086 adapterVendorID2: crashGuards: [] currentAudioBackend: wasapi direct2DEnabled: True directWriteEnabled: True directWriteVersion: 10.0.14393.351 driverDate: 8-4-2015 driverDate2: driverVersion: 10.18.15.4248 driverVersion2: featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]} info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'ApzWheelInput': 1} isGPU2Active: False numAcceleratedWindows: 1 numTotalWindows: 1 supportsHardwareH264: Yes; D3D11 blacklisted with DLL igd10iumd32.dll (10.18.15.4248); Using D3D9 API webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D11 vs_5_0 ps_5_0) webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: True windowLayerManagerType: Direct3D 11

(In reply to Milan Sreckovic [:milan] from comment #7) > Likely - couple of more question for the reporter: > > 1. Because we don't often report about:support correctly for dual GPU > systems (and you seem to have one), could you download and run the Firefox > developer edition, and see if you get the same about:support, or if the two > GPUs are reversed (e.g., Nvidia is #1, Intel is #2)? Version 53 (current > developer edition) has this problem resolved, so the reporting should be > correct. > > 2. If you turn off hardware acceleration in the advanced tabs of the > preferences, and restart Firefox, does the problem go away? > > 3. If you turn hardware acceleration back on, but in the Nvidia control > panel -> Manage 3D settings -> Program settings change Mozilla Firefox to > use Nvidia processor instead of the "Use global settings/Integrated > graphics", and restart Firefox, does the problem go away? You can check if > this setting was correctly modified by noting Nvidia as GPU #1 in the > developer edition. > > This is a lot of details to ask for, we appreciate if you have time to do > any of them. Blocking the driver version is a drastic step that affects a > lot of people so we want to make sure we don't do it lightly :) I'll give this a try --- lotta stuff to do, tho. I noticed the talk of the Intel driver 10.18.15.4248 . Intel's site shows an update, but the driver won't install and says "this operating system doesn't support it" or something to that effect. I think it has something to do with HP vendor os/drivers. The 3 things you asked for is quite a bit, but I'll try it and report back tomorrow. How will the Dev Edition affect my profile if I install it. Robby R

(In reply to nobodyuknow0 from comment #10) > How will the Dev Edition affect my profile if I install it. DevEdition will use a separate profile by default and won't touch your existing data.

Haven't had a chance to do all those things, but am running FF Dev for a few hours now. So far no problems, but we'll see. Below is all the about:support info: Application Basics ------------------ Name: Firefox Version: 53.0a2 Build ID: 20170201004003 Update Channel: aurora User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:53.0) Gecko/20100101 Firefox/53.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: ADB Helper Version: 0.9.2 Enabled: true ID: adbhelper@mozilla.org Name: Application Update Service Helper Version: 1.0 Enabled: true ID: aushelper@mozilla.org Name: Flagfox Version: 5.1.19 Enabled: true ID: {1018e4d6-728f-4b20-ad56-37578a4de76b} Name: FlyWeb Version: 1.0.0 Enabled: true ID: flyweb@mozilla.org Name: Form Autofill Version: 1.0 Enabled: true ID: formautofill@mozilla.org Name: Multi-process staged rollout Version: 1.7 Enabled: true ID: e10srollout@mozilla.org Name: NoScript Version: 2.9.5.3 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232} Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com Name: Presentation Version: 1.0.0 Enabled: true ID: presentation@mozilla.org Name: SHA-1 deprecation staged rollout Version: 1.0 Enabled: true ID: disableSHA1rollout@mozilla.org Name: Shield Recipe Client Version: 1.0.0 Enabled: true ID: shield-recipe-client@mozilla.org Name: Valence Version: 0.3.7 Enabled: true ID: fxdevtools-adapters@mozilla.org Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org Graphics -------- Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: wheel input enabled; touch input enabled WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) WebGL2 Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding: Yes; Failed to create D3D11 device for decoder; Using D3D9 API Audio Backend: wasapi Direct2D: true DirectWrite: true (10.0.14393.351) GPU #1 Active: Yes Description: Intel(R) HD Graphics 4600 Vendor ID: 0x8086 Device ID: 0x0416 Driver Version: 10.18.15.4248 Driver Date: 6-29-2015 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 1963103c RAM: Unknown GPU #2 Active: No Description: NVIDIA GeForce GT 740M Vendor ID: 0x10de Device ID: 0x1292 Driver Version: 21.21.13.7667 Driver Date: 1-15-2017 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2um Subsys ID: 219a103c RAM: 2048 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log D3D9_COMPOSITING: disabled by default: Disabled by default Important Modified Preferences ------------------------------ accessibility.typeaheadfind: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170201004003 browser.startup.homepage_override.buildID: 20170201004003 browser.startup.homepage_override.mstone: 53.0a2 browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20170201 dom.gamepad.extensions.enabled: true extensions.lastAppVersion: 53.0a2 gfx.crash-guard.d3d11video.appVersion: 53.0a2 gfx.crash-guard.d3d11video.deviceID: 0x0416 gfx.crash-guard.d3d11video.driverVersion: 10.18.15.4248 gfx.crash-guard.status.d3d11video: 2 gfx.crash-guard.status.d3d9video: 2 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1485997750 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170201004003 media.gmp-manager.lastCheck: 1485998752 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1485997801 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 88010 plugin.disable_full_page_plugin_for_types: application/pdf security.sandbox.content.tempDirSuffix: {1ac892c1-0262-45ec-9448-f447b9a32315} services.sync.declinedEngines: ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1 NSS Expected minimum version: 3.29 Beta Version in use: 3.29 Beta NSSSMIME Expected minimum version: 3.29 Beta Version in use: 3.29 Beta NSSSSL Expected minimum version: 3.29 Beta Version in use: 3.29 Beta NSSUTIL Expected minimum version: 3.29 Beta Version in use: 3.29 Beta Experimental Features --------------------- Sandbox ------- Content Process Sandbox Level: 1

Just happened again (all tab windows black) with FF Dev. I WAS able to open about:support in a new tab, though. There was a list of errors below the Graphics info. Couldn't get here (bugzilla) because of black tabs, so I restarted and unfortunately all the error info was gone. Next time I'll try to copy it before I restart. Robby

Finally figured out how to get around hp driver and updated to intel's latest for 4600. So far no problems with standard release 51.0.1 64bit : Graphics Features Compositing Direct3D 11 Asynchronous Pan/Zoom wheel input enabled WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) WebGL2 Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding Yes; Using D3D11 API Audio Backend wasapi Direct2D true DirectWrite true (10.0.14393.351) GPU #1 Active Yes Description Intel(R) HD Graphics 4600 Vendor ID 0x8086 Device ID 0x0416 Driver Version 20.19.15.4501 Driver Date 8-11-2016 Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID 1963103c RAM Unknown GPU #2 Active No Description NVIDIA GeForce GT 740M Vendor ID 0x10de Device ID 0x1292 Driver Version 21.21.13.7667 Driver Date 1-15-2017 Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_09943c7dcac93d0d\nvwgf2um Subsys ID 219a103c RAM 2048 Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo Decision Log D3D9_COMPOSITING disabled by default: Disabled by default