mario Reporter
	Description • 8 years ago

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0
Build ID: 20170125094131

Steps to reproduce:

Product: Firefox
OS: Windows 7
Component: ??? [perhaps the Downloads Panel or Downloads API?]
Version: 51.0.1 (32-bit)
Build ID: 20170125094131

#####

What did I do? (steps to reproduce): 

1) Enable hardware acceleration.

2) Start a file download, e.g. http://releases.ubuntu.com/16.04.1/ubuntu-16.04.1-desktop-amd64.iso.

3) Observe the download panel. 

##### 

note: 
I've used user loop's suggestions instead of my essay-like report :) 



Actual results:

For all downloads when HWA is enabled, the time and size estimates are missing. This behavior is observed even with all add-ons disabled.


Expected results:

Download time and size estimates should be present regardless of HWA.

	Loic
	Comment 1 • 8 years ago

Could you attach a screenshot of the issue and copy the "graphics" section from about:support.

Did it use to work normally with FF50 or 49?

	mario Reporter
	Comment 4 • 8 years ago

I'm afraid I don't know for sure ... all I can say for sure is that I didn't notice any problem there before and my family hasn't reported anything either (I am currently sharing a computer with my family members)

	Loic
	Comment 5 • 8 years ago

Hmm, I think there was a bug open about a similar issue when FF51 was on Nightly channel, download time was missing too.

	Loic
	Comment 6 • 8 years ago

Ok, after a little search, I found it: it was bug 1318612 which is a duplicate of bug 1306670 which is fixed in 51+... So the issue should be fixed.

Bas, any idea why this issue is still visible in FF51?

@mario: could you copy the "graphics" section from about:support, please.

	mario Reporter
	Comment 7 • 8 years ago

I'm sorry ... I guess the following text is in German because the family members I'm sharing a computer with only know German so far. I'm sure you'll still understand it though :)

Grafik
Allgemeine Merkmale
Compositing	Direct3D 11
Asynchrones Wischen und Zoomen	Mausrad-Eingabe aktiviert
WebGL-Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
WebGL2-Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
H264-Dekodierung durch Hardware	No; Hardware video decoding disabled or blacklisted
Audio-Back-End	wasapi
Direct2D	true
DirectWrite	true (6.2.9200.21976)
GPU 1
Aktiv	Ja
Beschreibung	Intel(R) HD Graphics 4000
Herstellerkennung	0x8086
Gerätekennung	0x0166
Treiber-Version	8.15.10.2752
Treiber-Datum	5-10-2012
Treiber	igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Subsys-ID	00000000
RAM	Unknown
Weitere Informationen
AzureCanvasAccelerated	0
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
Entscheidungsprotokoll
D3D9_COMPOSITING	
disabled by default: Disabled by default

	Bas Schouten (:bas.schouten)
	Comment 8 • 8 years ago

(In reply to Loic from comment #6)
> Ok, after a little search, I found it: it was bug 1318612 which is a
> duplicate of bug 1306670 which is fixed in 51+... So the issue should be
> fixed.
> 
> Bas, any idea why this issue is still visible in FF51?
> 
> @mario: could you copy the "graphics" section from about:support, please.

Not really, I don't see it. do you?

	Loic
	Comment 9 • 8 years ago

No. But I think the drivers are outdated and that's the source of the issue.

mario, could you update the driver of the Intel(R) HD Graphics 4000:
https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81499 (Version: 15.33.43.4425, Date: 5/13/2016)

	mario Reporter
	Comment 10 • 8 years ago

With the help of "roam" (see firefox IRC channel) i manually installed the driver you linked to, Loic. 

http://superuser.com/questions/637817/how-can-i-forcibly-install-an-older-driver-on-windows-7 

We used this method there because there was no other way. 

There's one thing though now that doesn't make sense to me, Loic. 

date: 04.04.2016 
version: 10.18.10.4425 

is what i see after having installed the driver you told me about. 

Apart from that I have to tell you that unfortunately the problem hasn't been solved yet.

	Loic
	Comment 11 • 8 years ago

Could you repost "graphics" from the page about:support

	mario Reporter
	Comment 12 • 8 years ago

certainly Loic :) 

#####

Grafik
Allgemeine Merkmale
Compositing	Direct3D 11
Asynchrones Wischen und Zoomen	Mausrad-Eingabe aktiviert
WebGL-Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
WebGL2-Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
H264-Dekodierung durch Hardware	Yes; Using D3D9 API
Audio-Back-End	wasapi
Direct2D	true
DirectWrite	true (6.2.9200.21976)
GPU 1
Aktiv	Ja
Beschreibung	Intel(R) HD Graphics 4000
Herstellerkennung	0x8086
Gerätekennung	0x0166
Treiber-Version	10.18.10.4425
Treiber-Datum	4-4-2016
Treiber	igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Subsys-ID	00000000
RAM	Unknown
Weitere Informationen
AzureCanvasAccelerated	0
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
Entscheidungsprotokoll
D3D9_COMPOSITING	
disabled by default: Disabled by default

	mario Reporter
	Comment 13 • 8 years ago

Dear Sirs and Madames! 

I don't know why but after installing the latest updates for MS Windows today I noticed that the issue seems to have gotten solved. I don't know why this happened, I'm afraid. All is fine now. I wish I could tell you some more. I'll keep in touch if you've got any further questions, comments, etc :)

	Ryan VanderMeulen [:RyanVM]
	Comment 14 • 8 years ago

Thanks for the update, Mario. Don't hesitate to reopen the bug if the issue reappears!