Closed
Bug 1344962
Opened 8 years ago
Closed 7 years ago
Repeated crashes in mozglue.dll on twitter.com
Categories
(Core :: Disability Access APIs, defect)
Tracking
()
RESOLVED
WORKSFORME
Tracking | Status | |
---|---|---|
firefox54 | --- | affected |
People
(Reporter: u554753, Unassigned)
References
(Blocks 2 open bugs)
Details
(Whiteboard: [JAWS])
User Agent:
Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:54.0) Gecko/20100101 Firefox/54.0
Jaws Version:
18.0.2530
Crash ID:
https://crash-stats.mozilla.com/report/index/4ac9c919-fcd2-449d-82eb-e3b022170306
Steps to Reproduce:
1. Navigate to http://www.twitter.com/
Expected Results:
Site loads without any issues or crashes
Actual Results:
Firefox Nightly crashes and the crash prompt is displayed.
about:support:
Application Basics
Name Firefox
Version 54.0a1
Build ID 20170306080637
Update History Show Update History
Update Channel nightly
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:54.0) Gecko/20100101 Firefox/54.0
OS Windows_NT 10.0
Profile Folder Open Folder
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Performance about:performance
Registered Service Workers about:serviceworkers
Multiprocess Windows 1/1 (Enabled by default)
Google Key Found
Mozilla Location Service Key Found
Safe Mode false
Profiles about:profiles
Crash Reports for the Last 3 Days
Report ID Submitted
bp-4ac9c919-fcd2-449d-82eb-e3b022170306 36 minutes ago
bp-59e8ad5d-4be1-4b5b-9af9-63ec22170306 37 minutes ago
bp-849fdebb-264b-4583-90c7-045832170306 47 minutes ago
bp-7cb49a80-34dc-4193-824e-112102170306 5 hours ago
bp-4c7ab238-107e-4fb0-95c4-097462170306 5 hours ago
All Crash Reports
This application has not been configured to display crash reports.
Extensions
Name Version Enabled ID
Application Update Service Helper 2.0 true aushelper@mozilla.org
FlyWeb 1.0.0 true flyweb@mozilla.org
Form Autofill 1.0 true formautofill@mozilla.org
Multi-process staged rollout 1.11 true e10srollout@mozilla.org
Pocket 1.0.5 true firefox@getpocket.com
Presentation 1.0.0 true presentation@mozilla.org
Shield Recipe Client 1.0.0 true shield-recipe-client@mozilla.org
Web Compat 1.1 true webcompat@mozilla.org
WebCompat Reporter 1.0.0 true webcompat-reporter@mozilla.org
Graphics
Features
Compositing Direct3D 11
Asynchronous Pan/Zoom wheel input enabled; touch input enabled; scrollbar drag enabled
WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007b46)
EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
WebGL 1 Driver Extensions GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007b46)
EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version OpenGL ES 3.0 (ANGLE 2.1.0.2a250c8a0e15)
WebGL 2 Driver Extensions GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Audio Backend wasapi
Direct2D true
DirectWrite true (10.0.14393.351)
GPU #1
Active Yes
Description Intel(R) HD Graphics 520
Vendor ID 0x8086
Device ID 0x1916
Driver Version 20.19.15.4463
Driver Date 7-6-2016
Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID 00151414
RAM Unknown
Diagnostics
AzureCanvasAccelerated 0
AzureCanvasBackend Direct2D 1.1
AzureCanvasBackend (UI Process) skia
AzureContentBackend Direct2D 1.1
AzureContentBackend (UI Process) skia
AzureFallbackCanvasBackend (UI Process) cairo
GPUProcessPid 4564
GPUProcess Terminate GPU Process
Decision Log
D3D9_COMPOSITING
disabled by default: Disabled by default
WEBRENDER
unavailable by runtime: Build doesn't include WebRender
Important Modified Preferences
Name Value
accessibility.lastLoadDate 1488845277
browser.cache.disk.capacity 358400
browser.cache.disk.filesystem_reported 1
browser.cache.disk.smart_size.first_run false
browser.cache.frecency_experiment 3
browser.download.importedFromSqlite true
browser.places.smartBookmarksVersion 8
browser.sessionstore.upgradeBackup.latestBuildID 20170306080637
browser.startup.homepage_override.buildID 20170306080637
browser.startup.homepage_override.mstone 54.0a1
browser.urlbar.daysBeforeHidingSuggestionsPrompt 3
browser.urlbar.lastSuggestionsPromptDate 20170306
browser.urlbar.usepreloadedtopurls.enabled false
dom.gamepad.extensions.enabled true
extensions.lastAppVersion 54.0a1
media.gmp-gmpopenh264.abi x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate 1488843166
media.gmp-gmpopenh264.version 1.6
media.gmp-manager.buildID 20170306080637
media.gmp-manager.lastCheck 1488843166
media.gmp-widevinecdm.abi x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate 1488843170
media.gmp-widevinecdm.version 1.4.8.903
media.gmp.storage.version.observed 1
media.hardware-video-decoding.failed false
network.cookie.prefsMigrated true
network.predictor.cleaned-up true
places.database.lastMaintenance 1488843350
places.history.expiration.transient_current_max_pages 122334
plugin.disable_full_page_plugin_for_types application/pdf
security.sandbox.content.tempDirSuffix {af9f18e2-0466-47bf-a874-bf2754e4ba88}
storage.vacuum.last.index 0
storage.vacuum.last.places.sqlite 1488843350
ui.osk.debug.keyboardDisplayReason AIOSKIDM: failed reading value of regkey.
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Nightly.
Important Locked Preferences
Name Value
Places Database
Integrity Verify Integrity
JavaScript
Incremental GC true
Accessibility
Activated true
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.13.1 4.13.1
NSS 3.30 Beta 3.30 Beta
NSSSMIME 3.30 Beta 3.30 Beta
NSSSSL 3.30 Beta 3.30 Beta
NSSUTIL 3.30 Beta 3.30 Beta
Experimental Features
Name ID Description Active End Date Homepage Branch
Sandbox
Content Process Sandbox Level 2
Summary: Twitter.com repeatedly crashes when JAWS Screencreader is active → Twitter.com repeatedly crashes when JAWS Screenreader is active
Comment 1•8 years ago
|
||
This crash is in the graphics layer, has nothing to do with accessibility or JAWS. Moving to the relevant component.
Component: Disability Access APIs → Graphics
Summary: Twitter.com repeatedly crashes when JAWS Screenreader is active → Repeated crashes in mozglue.dll on twitter.com
Comment 2•8 years ago
|
||
(In reply to Marco Zehe (:MarcoZ) from comment #1)
> This crash is in the graphics layer, has nothing to do with accessibility or
> JAWS. Moving to the relevant component.
bunch of crashes like [1] in the bug says it crashes in fsdomnodefirefox.dll, which is JAWS dll.
also it says that "Multiprocess Windows 1/1 (Enabled by default)". Afaik e10s Firefox is not yet JAWS-ready, and there is a whole bunch of crashes associated with it.
[1] https://crash-stats.mozilla.com/report/index/849fdebb-264b-4583-90c7-045832170306
Blocks: jaws
Comment 3•8 years ago
|
||
Marco should this be moved back to our component and treated like bug 1277072?
It isn't clear to me if the stacks provided point to more than one bug or not...
Flags: needinfo?(mzehe)
Comment 4•8 years ago
|
||
I believe these might be related:
https://crash-stats.mozilla.com/report/index/3536969b-2a2f-4deb-8d7e-f16632170307
https://crash-stats.mozilla.com/report/index/692600f1-a5ac-4169-8472-63fc62170307
https://crash-stats.mozilla.com/report/index/71a941b4-6298-445b-8088-68c1c2170307
Mind you not all of them crash inside FS dlls
Comment 5•8 years ago
|
||
Yes let's move it back.
Component: Graphics → Disability Access APIs
Flags: needinfo?(mzehe)
Updated•8 years ago
|
Whiteboard: aes+
Updated•8 years ago
|
Whiteboard: aes+ → [aes+][JAWS]
Updated•8 years ago
|
Whiteboard: [aes+][JAWS] → [JAWS]
Comment 6•7 years ago
|
||
This is fixed by JAWS, but those fixes have not yet made it to the release channel. They have provided me with test builds.
Status: NEW → RESOLVED
Closed: 7 years ago
Resolution: --- → WORKSFORME
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Description
•