Closed Bug 1347114 Opened 8 years ago Closed 4 years ago

sap products have dependencies on focusin/focusout *not* being implemented in Gecko

Categories

(Web Compatibility :: Desktop, defect, P5)

Product:
Web Compatibility
Component:
Desktop
Version:
Firefox 52
Type:
defect

Tracking

(firefox52 wontfix, firefox-esr52 wontfix, firefox53 wontfix, firefox54 wontfix, firefox55 wontfix)

Status:
RESOLVED WONTFIX
Tracking Flags:
Tracking Status
firefox52 --- wontfix
firefox-esr52 --- wontfix
firefox53 --- wontfix
firefox54 --- wontfix
firefox55 --- wontfix

People

(Reporter: andreasm.1985, Unassigned)

References

Details

(Keywords: regression, testcase, Whiteboard: [enterprise])

Attachments

(4 files, 1 obsolete file)

DropDown.gif
(deleted), image/gif
Details
Page2.zip
(deleted), application/zip
Details
Problem describtion from SAP
(deleted), application/pdf
Details
Problem Solution from SAP - Note: 2428821
(deleted), application/pdf
Details
Attached image DropDown.gif (deleted) —
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0 Build ID: 20170302120751 Steps to reproduce: Since Firefox Version 52 i can't select items in a drop down list on different internal SAP sites in our company. Version 51 works fine. Actual results: see attachment
Can you make this to a publicly available testcase? Did you test with a fresh profile? https://support.mozilla.org/t5/Install-and-Update/Use-the-Profile-Manager-to-create-and-remove-Firefox-profiles/ta-p/2914 Did you test with e10s disabled? https://wiki.mozilla.org/Electrolysis#Firefox_Release
Flags: needinfo?(andreasm.1985)
Keywords: testcase-wanted
Component: Untriaged → Layout: Form Controls
Product: Firefox → Core
How can i make it publicly? is my first report. I have tested the following: - new profil = dosn't work, same result, can't select entries - e10s disabled (about:support = 0/1) = dosn't work, same result, can't select entries - tested on another PC, upgrade from FF 51.0.1 to FF 52 = same result, can't select entries from dropdown - downgrade FF 52 to 51.0.2 = i can select the entries again
Can you provide a publicly available page for reproduce?
Note that we don't need the entire page, just the <select> that isn't working + any surrounding HTML/CSS/JS needed to reproduce the problem. https://developer.mozilla.org/en-US/docs/Mozilla/QA/Reducing_testcases
Attached file Page.zip (obsolete) (deleted) —
I have added the downloaded page. But the dropdown box dosen't work with this copy. I this enough?
(In reply to Andreas from comment #5) > Created attachment 8848406 [details] > Page.zip > > I have added the downloaded page. But the dropdown box dosen't work with > this copy. > I this enough? I don't see the drop down list / don't works.
(In reply to Andreas from comment #5) > I this enough? No, I need to see the dropdown box and the context around it to determine what the problem is. You should report this problem to SAP too, to make them aware of it.
Attached file Page2.zip (deleted) —
I have found another page with the same problem. I've also downloaded the site and the local copy works with the dropdown problem. See page2.zip I will make also a ticket on monday at SAP.
In the field "Sprache", can't select the english entry.
Regression window: https://hg.mozilla.org/integration/mozilla-inbound/pushloghtml?fromchange=01927ad414ea0925f976b191c2db41a0d0152ae9&tochange=aa39c1a962ffa63c1c5017b8c824663dea930771 aa39c1a962ff Kevin Wern — Bug 687787: support focusin/focusout based on webkit/blink r=smaug
Blocks: 687787
Status: UNCONFIRMED → NEW
Has Regression Range: --- → yes
Has STR: --- → yes
status-firefox52: --- → wontfix
status-firefox53: --- → affected
status-firefox54: --- → affected
status-firefox55: --- → affected
status-firefox-esr52: --- → affected
Component: Layout: Form Controls → DOM: Events
Ever confirmed: true
Flags: needinfo?(andreasm.1985)
Keywords: testcase-wanted → regression, testcase
Attachment #8848406 - Attachment is obsolete: true
Fwiw, I suspect the SAP application code depends on focusin/focusout *not* being implemented in Gecko, rather than a bug in our implementation. The reporter said he would file a ticket with SAP on monday, but we could also contact them separately I guess... It might speed up a fix. Karl, do we have contacts at SAP?
Flags: needinfo?(kdubost)
So we do not have a specific contact with SAP from the top of my head. And I don't see any specific contacts in my mail archive. Let's see. There are a couple of people listed there that we could attend to contact. https://github.com/orgs/SAP/people but it would be good to know which type of sites/app was used for this dropdown before contacting. So we can help them locate the issue. Andreas could you tell us which product? Thanks.
Flags: needinfo?(kdubost) → needinfo?(andreasm.1985)
Summary: Can't select items in a drop down list → sap products have dependencies on focusin/focusout *not* being implemented in Gecko
Component: DOM: Events → Desktop
Product: Core → Tech Evangelism
Version: 52 Branch → Firefox 52
Affected applications in our company: - SAP Identity Management - SAP Solution Manager (only dropdown box on login page) - SAP Human Capital Management
Dees, do you happen to have any contacts at SAP?
Flags: needinfo?(dchinniah)
(In reply to Mike Taylor [:miketaylr] from comment #14) > Dees, do you happen to have any contacts at SAP? A few (but not super strong). Let me see if anyone has a route into anyone working within either of the products mentioned in Comment 13.
Flags: needinfo?(dchinniah)
We have the same problem with our SAP Application, based on EHP6 FOR SAP ERP 6.0
Initial feedback from internal SAP contacts (after they made some inquiries) was: === "they told me that it would be best if you go to this site: Please guide Chinniah to the SAP Support Portal: https://support.sap.com/home.html Here customers can create incidents which are then handled accordingly by the appropriate teams. This should normally work as the other colleagues will take care of all questions etc. and they are very responsive." === Mike/Karl — worth trying...
Flags: needinfo?(miket)
Flags: needinfo?(kdubost)
Thanks Dees. It looks like a SAP customer will need to do that then, from what I can tell glancing at the site.
Flags: needinfo?(miket)
Flags: needinfo?(kdubost)
Maybe this is the solution. https://launchpad.support.sap.com/#/notes/2452731 But currently not implemented in our SAP systems.
Flags: needinfo?(andreasm.1985)
Andreas the content of this page is only accessible to registered users. Can you summarize the answer here? Thanks.
Attached file Problem describtion from SAP (deleted) —
I have added the two relevant notes from SAP.
If I'm reading attachment 8857815 [details] correctly, it sounds like SAP has already fixed this problem, and any customers who are affected need to download the appropriate fix from SAP and apply it to their systems. Is that correct?
Flags: needinfo?(andreasm.1985)
So far, it sounds like the issue may be in SAP. Even if it isn't, too late to fix in 53.
status-firefox53: affected → wontfix
status-firefox54: affected → fix-optional
Not going to fix this for 55 at this point. Karl, is there anything left to do here? We haven't heard from the original reporter in five months, can we just close this as RESOLVED INCOMPLETE?
status-firefox55: affected → wontfix
Flags: needinfo?(kdubost)
Hello Nathan, Sorry for the late response. We have not yet installed SAP's patch because it's a kernel patch. And the Firefox is not officially supported in our company, so the patch does not have the highest priority. That's why I can't tell if it works. Perhaps Alexander Wickmann (comment 16) can give a positive report? Best regards Andreas
Flags: needinfo?(andreasm.1985) → needinfo?(wickmann.alexander)
Hello Nathan, we have the same Problem like Andreas. Firefox is not officially supported in our company and for our service provider the SAP Patch have not the highest priority. Regards Alex
Flags: needinfo?(wickmann.alexander)
Flags: needinfo?(kdubost)
Priority: -- → P5
Product: Tech Evangelism → Web Compatibility
Whiteboard: [enterprise]

Unfortunately I don't have access to SAP, does the issue still occurs Andreas on your side?

Flags: needinfo?(andreasm.1985)

(In reply to Oana Arbuzov [:oanaarbuzov] from comment #29)

Unfortunately I don't have access to SAP, does the issue still occurs Andreas on your side?

Yes, the problem is still present (75.5.0esr)

Flags: needinfo?(andreasm.1985)

Am I understanding this correctly that there is a patch from SAP, that fixes the issue, but that the installations in question have not updated/applied that?

Flags: needinfo?(andreasm.1985)

(In reply to Dennis Schubert [:denschub] from comment #31)

Am I understanding this correctly that there is a patch from SAP, that fixes the issue, but that the installations in question have not updated/applied that?

Yes, that's right.
Our SAP Basis Team says that the patch is a kernel update and requires a lot of preparation.
And Firefox is still not officially supported in our company, this problem is not a high priority for our SAP Basis. rolleys

But from my side, the ticket can be closed. Since I am now working with Edge Chromium in the company.

Flags: needinfo?(andreasm.1985)

I understand that's annoying, yeah. But realistically, there's nothing we can do on our side, as any change to DOM events always break a ton of other sites... Given a patch exists from SAP for more than three years now, I'll close this. This isn't really in our control.

Thanks for your feedback, I really appreciate that.

Status: NEW → RESOLVED
Closed: 4 years ago
Resolution: --- → WONTFIX
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