Closed
Bug 1358021
Opened 8 years ago
Closed 6 years ago
manage account not showing all devices
Categories
(Cloud Services Graveyard :: Server: Sync, defect)
Cloud Services Graveyard
Server: Sync
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: tortino, Unassigned)
References
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0
Build ID: 20170419030223
Steps to reproduce:
I have setup sync on multiple devices (pc and android).
some of that devices are not in use, maybe 4 out of 14 are not used anymore.
Actual results:
I went to the "manage account" web page to delete the unused devices but they are not listed.
In the sync log I still see references to the "hidden" devices, like:
Adding remote tabs from Tortino Nightly PC HP MIO ok
I also see messages like this, which may be related:
Hiding stale client rKswI2XnRSkH - in known stale clients list
Expected results:
I want to see all the devices (even the stale ones) and be able to delete them.
Component: Untriaged → Server: Sync
Product: Firefox → Cloud Services
Version: 55 Branch → unspecified
Comment 1•8 years ago
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||
Hmm, that log message comes from Firefox, I think because those devices aren't connected to your account. Otherwise, they'd show up on the web page.
Unfortunately, there's no way to delete the stale devices. They should be deleted automatically after 21 days of inactivity, though; if not, that could be a bug. Do you remember when you stopped using those devices?
Flags: needinfo?(tortino)
Updated•8 years ago
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At least one has been inactive for less than 21 days (the one in the log). For the others I'll have to investigate.
In any case I think I'll wait 21 days and then check again :-)
In case they'll continue to show up I'll make additional comments on this bug report.
Thanks.
Flags: needinfo?(tortino)
Comment 3•6 years ago
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We've shipped quite a few improvements to the FxA device manager over the last year, so I'm going to close this bug on the assumption that they will have resolved the issue.
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → FIXED
Updated•2 years ago
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Product: Cloud Services → Cloud Services Graveyard
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Description
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