I am sure that my case is unique, but today I downloaded the latest nightly buld (2002040503) for Windows XP, closed my current browser and mail windows, chose Custom installation... the components window only offered one component, Personal Security Manager -- everything else was checked and ghosted. After the installation completed, the browser window started opening, presumably to show me that Welcome webpage. However, during the splash screen, it popped up an error message in Attachment 1 [details] [diff]. After I clicked okay, it opened the window portrayed in Attachment 2 [details] [diff]... I was waiting for about a minute, because I assumed that it was still loading all the widgets and stuff. However, it finished at that blank screen. The maximize and minimize buttons work. The two icons on the right (lock and connection) are ineffective. Clicking or double-clicking them does nothing. Just now I opened the browser window again to test the buttons on the left -- this time it opened a blank window without any icons on the bottom at all. However, if I open Mozilla Mail from the start menu, everything works just fine there. I can read and send mail successfully. The mail client has only ONE icon in the bottom-left corner, though -- the composer. No browser, no chat client... I am forced to use Microsoft Internet Explorer to submit this bug report. --------------- I wasn't even sure which Browser component to refer this to... if what I've chosen is wrong, forgive me.

this is a duplicate of bug 135222 thanks for the report. uninstall mozilla and then reinstall it and the problem should disappear *** This bug has been marked as a duplicate of 135222 ***

Reporter: Please look in the mozilla directory : Are there old .Dll Files in mozilla\ and/or mozilla\components ? Please list this files here. This will fix comment #1. After that uninstall mozilla/reinstall mozilla and mozilla should run again. (comment #2 is bug 135222)

-> Installer

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A recursive search in C:\Program Files\Mozilla yields 127 DLL files. I don't know which ones are "old".

If I uninstall Mozilla and reinstall it, will it delete my bookmarks, preferences, and e-mail/newsgroup settings? Are there any configuration files I should back up before uninstalling it? Thanks for a quick response to my bug report.

No, uninstalling does not delete any profile information - it leaves bookmarks, cache, email, address book, etc. alone. I routinely back up my profile folder before uninstall/reinstall, but this is just a bit of paranoia on my part - and to protect against profile corruption which (rarely) occurs in some nightlies. In XP, the profile directory should be C:\Documents and Settings\(user name)\Application Data\Mozilla\Profiles\(profile name)\(string of gibberish numbers and letters) Where (user name) is your XP logon name, and (profile name) is your mozilla profile name, and the gibberish is randomly generated. I copy this folder to another location, then use control panel to uninstall, then reinstall.

remove old mozilla before installing new dupe! *** This bug has been marked as a duplicate of 135222 ***

This is not a dupe for the screenshot in comment #1. But without a list of old files we can't do anything.

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