From Bugzilla Helper: User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; T312461; .NET CLR 1.0.3705) BuildID: 2002041003 A day or so after 9.9 was released, I started grabbing daily builds looking for a fix to a problem with selection in pull-down menus (fixed the next day). For the last several days, however, every daily I have installed has the same set of problems, which make Mozilla completely non-functional. 1. I can't run navigator from icon even after clean restart. I get a completely empty grey window with just a title bar filled in. 2. The mailer comes up, but there is at least one menu missing between Message and Help. 3. I can't get to navigator from mailer using Control-n or the File|New menu (nothing happens). 4. If I go to Help | About Mozilla in the mailer, a partial navigator pops up -- but no menus are functional, the page is all grey, most buttons are missing from the toolbars. If I go back to the .99 build, things work as they did in that build. Reproducible: Always Steps to Reproduce: Attempt to open navigator. Actual Results: See description. Expected Results: Displayed navigator window, let me navigate, buttons & menus should work, etc. As I mentioned, all the daily builds I have downloaded for at least the past week have had this problem, and aren't usable. I would be happy to show a developer what's going on using VNC.

Here's a screenshot that illustrates what happens when I try to launch the navigator from an icon.

Page display doesn't get any further than this. All menus are non-responsive.

grey window is bug 135222 uninstall and then install mozilla and it will go away

I'm tempted to mark this INVALID. Please file /seperate/ bugs for seperate issues.

mid-air :-) You installed over an older build. You can do that (it's supported) but you should uninstall/reinstall if something doesn't work. (like this problem or "Entry point errors) I mark this as a dupe. Please file a new bug if uninstall (it's possible that you must delete not deleted files manually) and reinstall doesn't fix your other problems. *** This bug has been marked as a duplicate of 135222 ***

Thank you. After uninstall & reinstall, everything works like a charm. Thanks for not marking INVALID. I appreciate the considered response & now have a better idea how to use Bugzilla. Thanks again.

vrfy dup