User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0 Build ID: 20170629005143 Steps to reproduce: Nightly updated from 30-06-17 to 03-07-17. Actual results: All I saw was blank white window after restart. I closed Nightly and launched it again - same result. I tried to create a new profile but profile manager didn't work too - there was a black screen instead of the profile manager. However, profile manager exit button was still functional. I launched Nightly with new profile using keyboard but that didn't fix the problem - black screen again. Expected results: No white/black screen. Screenshots attached.

Info from about:support. New profile, Beta 55b6: Сведения о приложении --------------------- Имя: Firefox Версия: 55.0b6 ID сборки: 20170629005143 Канал обновления: beta User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0 ОС: Windows_NT 6.3 Многопроцессные окна: 1/1 (Включены по умолчанию) Ключ Google: Найден Ключ Службы определения местоположения от Mozilla: Найден Безопасный Режим: false Сообщения о падениях за последние 3 дня --------------------------------------- <Lots of crash reports here> Возможности Firefox ------------------- Имя: Application Update Service Helper Версия: 2.0 ID: aushelper@mozilla.org Имя: Click-to-Play staged rollout Версия: 1.2 ID: clicktoplay-rollout@mozilla.org Имя: Firefox Screenshots Версия: 10.3.0 ID: screenshots@mozilla.org Имя: Follow-on Search Telemetry Версия: 0.9.1 ID: followonsearch@mozilla.com Имя: Multi-process staged rollout Версия: 1.60 ID: e10srollout@mozilla.org Имя: Pocket Версия: 1.0.5 ID: firefox@getpocket.com Имя: Shield Recipe Client Версия: 55 ID: shield-recipe-client@mozilla.org Имя: Web Compat Версия: 1.1 ID: webcompat@mozilla.org Расширения ---------- Имя: Kaspersky Protection Версия: 5.0.141-4-20161031140250 Включено: false ID: light_plugin_F6F079488B53499DB99380A7E11A93F6@kaspersky.com Графика ------- Возможности Композитинг: Direct3D 11 Асинхронное панорамирование/зум: включён ввод колесиком; включён драг полосы прокрутки WebGL 1 - Информация WSI драйвера: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000594e) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 - Визуализатор драйвера: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1) WebGL 1 - Версия драйвера: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f) WebGL 1 - Расширения драйвера: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 - Расширения: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture WebGL 2 - Информация WSI драйвера: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000594e) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 - Визуализатор драйвера: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1) WebGL 2 - Версия драйвера: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f) WebGL 2 - Расширения драйвера: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 - Расширения: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc Звуковая подсистема: wasapi Direct2D: true DirectWrite: true (6.3.9600.18696) Видеокарта №1 Активна: Да Описание: Intel(R) HD Graphics Код производителя: 0x8086 Код устройства: 0x0102 Версия драйвера: 9.17.10.4229 Дата разработки драйвера: 5-28-2015 Драйвера: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Код подсистемы: 00000000 Видеопамять: Unknown Диагностика AzureCanvasAccelerated: 0 AzureCanvasBackend: Direct2D 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: Direct2D 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 4716 Лог решения WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: Build doesn't include WebRender Важные изменённые настройки --------------------------- browser.cache.disk.capacity: 327680 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170629005143 browser.startup.homepage_override.buildID: 20170629005143 browser.startup.homepage_override.mstone: 55.0 browser.tabs.remote.autostart.2: true browser.urlbar.lastSuggestionsPromptDate: 20170703 browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.ipc.processCount.web: 1 extensions.lastAppVersion: 55.0 gfx.crash-guard.d3d11layers.appVersion: 55.0 gfx.crash-guard.d3d11layers.deviceID: 0x0102 gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.4229 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1499085203 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170629005143 media.gmp-manager.lastCheck: 1499085203 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1499085204 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 99550 plugin.disable_full_page_plugin_for_types: application/pdf plugins.ctprollout.cohort: test plugins.ctprollout.cohortSample: 0.456226 security.sandbox.content.tempDirSuffix: {40ebf38e-b3f4-4e14-94eb-7003e3982f0d} ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Важные заблокированные настройки -------------------------------- База данных Places ------------------ JavaScript ---------- Инкрементальный GC: true Поддержка доступности --------------------- Активирована: false Отключение поддержки доступности: 0 Версии библиотек ---------------- NSPR Ожидаемая минимальная версия: 4.15 Используемая версия: 4.15 NSS Ожидаемая минимальная версия: 3.31 Используемая версия: 3.31 NSSSMIME Ожидаемая минимальная версия: 3.31 Используемая версия: 3.31 NSSSSL Ожидаемая минимальная версия: 3.31 Используемая версия: 3.31 NSSUTIL Ожидаемая минимальная версия: 3.31 Используемая версия: 3.31 Экспериментальные возможности ----------------------------- Песочница --------- Степень изоляции процесса контента: 1 Эффективная степень изоляции процесса контента: 1

Thank you, Virtual_ManPL! I've managed to get about:support info from new Nightly profile. Here it is: Application Basics ------------------ Name: Firefox Version: 56.0a1 Build ID: 20170703030203 Update Channel: nightly User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0 OS: Windows_NT 6.3 Multiprocess Windows: 1/1 (Enabled by default) Stylo: false (disabled by build) Google Key: Found Mozilla Location Service Key: Found Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- <Lots of crash reports here> Nightly Features ---------------- Name: Activity Stream Version: 0.0.0 ID: activity-stream@mozilla.org Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org Name: Click-to-Play staged rollout Version: 1.2 ID: clicktoplay-rollout@mozilla.org Name: Firefox Screenshots Version: 10.3.0 ID: screenshots@mozilla.org Name: FlyWeb Version: 1.0.0 ID: flyweb@mozilla.org Name: Follow-on Search Telemetry Version: 0.9.1 ID: followonsearch@mozilla.com Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org Name: Multi-process staged rollout Version: 1.70 ID: e10srollout@mozilla.org Name: Photon onboarding Version: 0.1 ID: onboarding@mozilla.org Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com Name: Presentation Version: 1.0.0 ID: presentation@mozilla.org Name: Shield Recipe Client Version: 55 ID: shield-recipe-client@mozilla.org Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org Name: WebCompat Reporter Version: 1.0.0 ID: webcompat-reporter@mozilla.org Extensions ---------- Name: Kaspersky Protection Version: 5.0.141-4-20161031140250 Enabled: false ID: light_plugin_F6F079488B53499DB99380A7E11A93F6@kaspersky.com Graphics -------- Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000594e) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f) WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000594e) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f) WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc Audio Backend: wasapi Direct2D: true DirectWrite: true (6.3.9600.18696) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0102 Driver Version: 9.17.10.4229 Driver Date: 5-28-2015 Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Subsys ID: 00000000 RAM: Unknown Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: Direct2D 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: Direct2D 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 4464 GPUProcess: Terminate GPU Process Device Reset: Trigger Device Reset Decision Log WEBRENDER: opt-in by default: WebRender is an opt-in feature Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 4 browser.places.smartBookmarksVersion: 8 browser.startup.homepage_override.buildID: 20170703030203 browser.startup.homepage_override.mstone: 56.0a1 browser.urlbar.lastSuggestionsPromptDate: 20170703 browser.urlbar.timesBeforeHidingSuggestionsHint: 2 extensions.lastAppVersion: 56.0a1 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1499087285 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170703030203 media.gmp-manager.lastCheck: 1499087284 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1499087286 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 96053 plugin.disable_full_page_plugin_for_types: application/pdf security.sandbox.content.tempDirSuffix: {5eac58bf-1a22-4bbc-ba52-eb76c0f87745} Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Library Versions ---------------- NSPR Expected minimum version: 4.16 Beta Version in use: 4.16 Beta NSS Expected minimum version: 3.32 Beta Version in use: 3.32 Beta NSSSMIME Expected minimum version: 3.32 Beta Version in use: 3.32 Beta NSSSSL Expected minimum version: 3.32 Beta Version in use: 3.32 Beta NSSUTIL Expected minimum version: 3.32 Beta Version in use: 3.32 Beta Experimental Features --------------------- Sandbox ------- Content Process Sandbox Level: 2 Effective Content Process Sandbox Level: 2

Regression range: https://hg.mozilla.org/integration/mozilla-inbound/pushloghtml?fromchange=3dac05357e713c8f15a5e2561e2ed22a10c7ebc8&tochange=684b6b32fab2c5a88f4b2ae397a36a007bd8cb39

+ ni

FYI, workaround - set "layers.mlgpu.dev-enabled" to "false" in about:config in SafeMode

Thanks for the report, ajfhajf. It sounds like this could be a driver bug and we might have to blacklist Advanced Layers on your configuration. Would you be able to help narrow down the cause? Test 1: In about:config, set layers.mlgpu.dev-enabled to true. Then, set gfx.direct2d.disabled to true. Does the problem persist? Test 2: In about:config, set layers.mlgpu.dev-enabled to true, gfx.direct2d.disabled to false. Then, create a new bool pref, layers.mlgpu.enable-buffer-sharing and set it to false. Does the problem persist?

(In reply to David Anderson [:dvander] from comment #7) I also have this problem. > Test 1: In about:config, set layers.mlgpu.dev-enabled to true. Then, set > gfx.direct2d.disabled to true. Does the problem persist? The problem persist. > Test 2: In about:config, set layers.mlgpu.dev-enabled to true, > gfx.direct2d.disabled to false. Then, create a new bool pref, > layers.mlgpu.enable-buffer-sharing and set it to false. Does the problem > persist? The problem is gone. 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Thanks, YF. It looks like ID3D11DeviceContext1::VSSetConstantBuffers1 could be broken on Intel HD Graphics 3000. Out of curiosity, what make+model laptop do you have? Since this is a serious problem, and I haven't performance tested the alternatives yet, I think I'm going to disable Advanced Layers on nightly again.

(In reply to David Anderson [:dvander] from comment #7) > Thanks for the report, ajfhajf. It sounds like this could be a driver bug > and we might have to blacklist Advanced Layers on your configuration. Would > you be able to help narrow down the cause? Test 1: problem persists Test 2: problem is gone I am using Intel Graphics 2000 aka i5 2300 integrated graphics (released Q1'11) Driver 9.17.10.4229, as far as I remember, that's the latest available driver

(In reply to David Anderson [:dvander] from comment #9) > Thanks, YF. It looks like ID3D11DeviceContext1::VSSetConstantBuffers1 could > be broken on Intel HD Graphics 3000. Out of curiosity, what make+model > laptop do you have? Intel G640 with Intel HD Graphics 2000.

(In reply to YF (Yang) from comment #11) > Intel G640 with Intel HD Graphics 2000. The latest available driver for this GPU on Intel website is 9.17.10.4229: https://downloadcenter.intel.com/ru/product/53486/Intel-Pentium-Processor-G640-3M-Cache-2-80-GHz- You're using 9.17.10.4459. I tried to figure out where you got that driver and came across this link: https://communities.intel.com/thread/104997 It looks like you're using Windows 10 and installed 9.17.10.4459 through Windows Update?

Yes, the graphics driver once updated from Windows Update.

(In reply to YF (Yang) from comment #13) > Yes, the graphics driver once updated from Windows Update. Accurate to say that may be Microsoft updates. It was a long time ago that I had no history.

This moves AL configuration to a separate function just so it looks a bit cleaner.

Short term let's just block Intel HD graphics from getting Advanced Layers. I'd like to supplant this with either a more fine tuned blocklist entry (like, only blocking VSSetConstantBuffers1), or maybe a runtime test, but I don't have a device to test this on yet.

I'm also wondering why the sanity test didn't pick up on this. The answer is twofold: one, it doesn't factor in AL which is to be expected. Two, it doesn't actually do anything at all when rendering fails. That's... less expected.

This patch adds the Advanced Layers pref to the set of bits that trigger a re-run of the sanity test. In addition, if Advanced Layers is enabled and the sanity test fails, it disables Advanced Layers via a separate pref ("layers.mlgpu.sanity-test-failed"). Finally, that alone is not a good experience: the browser is useless if nothing renders. The user has to manually quit/kill Firefox and restart. Luckily we very recently added the ability to programmatically trigger the device reset logic, and we can use this to flip prefs from the sanity test and rebuild compositors. The sanity test now does this when turning off Advanced Layers. (We could make it do this for hardware compositing in general, but I'd do that in a separate bug.)

For the previous patch to work, we need to rebuild configuration info before triggering the device reset. We probably should have been doing this all along, I can't think of a reason it wouldn't be safe.

Based on more reports of devices 0x0116 and 0x0126 failing, I'm going to blocklist all of DeviceFamily::IntelHDGraphicsToSandyBridge.

After today's update, this issue seems to be solved.

(In reply to Jose Maria from comment #25) > Created attachment 8883399 [details] > Att20170704.jpg Jose, can you attach your about:support as well? I want to make sure your configuration is included in the fix.

(In reply to David Anderson [:dvander] from comment #26) > (In reply to Jose Maria from comment #25) > > Created attachment 8883399 [details] > > Att20170704.jpg > > Jose, can you attach your about:support as well? I want to make sure your > configuration is included in the fix. 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EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc Audio Backend: wasapi Direct2D: true DirectWrite: true (6.3.9600.18696) GPU #1 Active: Yes Description: Intel(R) HD Graphics 3000 Vendor ID: 0x8086 Device ID: 0x0116 Driver Version: 9.17.10.2884 Driver Date: 11-7-2012 Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Subsys ID: 16421043 RAM: Unknown GPU #2 Active: No Description: NVIDIA GeForce GT 540M Vendor ID: 0x10de Device ID: 0x0df4 Driver Version: 21.21.13.7849 Driver Date: 1-20-2017 Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Subsys ID: 16421043 RAM: 1024 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: Direct2D 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: Direct2D 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 3872 GPUProcess: Terminate GPU Process Device Reset: Trigger Device Reset Decision Log WEBRENDER: opt-in by default: WebRender is an opt-in feature ADVANCED_LAYERS: disabled by default: Disabled by default Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170704030203 browser.startup.homepage_override.buildID: 20170704030203 browser.startup.homepage_override.mstone: 56.0a1 browser.urlbar.lastSuggestionsPromptDate: 20170704 browser.urlbar.timesBeforeHidingSuggestionsHint: 0 extensions.lastAppVersion: 56.0a1 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1499166294 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170704030203 media.gmp-manager.lastCheck: 1499201904 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1499166298 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1499166777 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf security.sandbox.content.tempDirSuffix: {9a40582f-4f3a-4037-8ed8-bbe00d5561b8} services.sync.declinedEngines: storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1499166777 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Library Versions ---------------- NSPR Expected minimum version: 4.16 Beta Version in use: 4.16 Beta NSS Expected minimum version: 3.32 Beta Version in use: 3.32 Beta NSSSMIME Expected minimum version: 3.32 Beta Version in use: 3.32 Beta NSSSSL Expected minimum version: 3.32 Beta Version in use: 3.32 Beta NSSUTIL Expected minimum version: 3.32 Beta Version in use: 3.32 Beta Experimental Features --------------------- Sandbox ------- Content Process Sandbox Level: 2 Effective Content Process Sandbox Level: 2

Comment on attachment 8883168 [details] [diff] [review] part 3, update SanityTest.js Review of attachment 8883168 [details] [diff] [review]: ----------------------------------------------------------------- ::: toolkit/components/gfx/SanityTest.js @@ +37,5 @@ > const REASON_FIRST_RUN = 0; > const REASON_FIREFOX_CHANGED = 1; > const REASON_DEVICE_CHANGED = 2; > const REASON_DRIVER_CHANGED = 3; > +const REASON_CONFIG_CHANGED = 4; nit: rename to REASON_AL_CONFIG_CHANGED Also, please update telemetry comment [1] [1] http://searchfox.org/mozilla-central/source/toolkit/components/telemetry/Histograms.json#12037 @@ +186,5 @@ > this.ctx = this.canvas.getContext("2d"); > > // Perform the compositor backbuffer test, which currently we use for > // actually deciding whether to enable hardware media decoding. > + testCompositor(this, this.win, this.ctx); If we disable AL, couldn't we redo all the prefs and land back on D2D and also black screen again? If we disable AL, don't we have to re-run the sanity test to test the config after the device reset?

(In reply to Mason Chang [:mchang] from comment #31) > Comment on attachment 8883168 [details] [diff] [review] > part 3, update SanityTest.js > > Review of attachment 8883168 [details] [diff] [review]: > ----------------------------------------------------------------- > > @@ +186,5 @@ > > this.ctx = this.canvas.getContext("2d"); > > > > // Perform the compositor backbuffer test, which currently we use for > > // actually deciding whether to enable hardware media decoding. > > + testCompositor(this, this.win, this.ctx); > > If we disable AL, couldn't we redo all the prefs and land back on D2D and > also black screen again? If we disable AL, don't we have to re-run the > sanity test to test the config after the device reset? The layers part of the sanity test doesn't do anything right now, so re-running it would have no effect. This patch makes it do something if AL is on (disables AL), but there's no change in functionality after that, or if AL is off.

I don't know if I should post this here to help solving different issues related to Intel HD GPU (0x0116) or generate a new bug: I have a recurrent problem with Facebook video playback. Video starts playing and then turns into green and Windows shows this message: "The display driver stopped responding and recovered The Intel Graphics Accelerator Driver for Windows 8 (R) driver stopped responding and was successfully recovered." About:support Application Basics ------------------ Name: Firefox Version: 56.0a1 Build ID: 20170705095941 Update Channel: nightly User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0 OS: Windows_NT 6.3 Multiprocess Windows: 1/1 (Enabled by default) Stylo: false (disabled by build) Google Key: Found Mozilla Location Service Key: Found Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Nightly Features ---------------- Name: Activity Stream Version: 0.0.0 ID: activity-stream@mozilla.org Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org Name: Click-to-Play staged rollout Version: 1.2 ID: clicktoplay-rollout@mozilla.org Name: Firefox Screenshots Version: 10.3.0 ID: screenshots@mozilla.org Name: FlyWeb Version: 1.0.0 ID: flyweb@mozilla.org Name: Follow-on Search Telemetry Version: 0.9.1 ID: followonsearch@mozilla.com Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org Name: Multi-process staged rollout Version: 1.70 ID: e10srollout@mozilla.org Name: Photon onboarding Version: 0.1 ID: onboarding@mozilla.org Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com Name: Presentation Version: 1.0.0 ID: presentation@mozilla.org Name: Shield Recipe Client Version: 55 ID: shield-recipe-client@mozilla.org Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org Name: WebCompat Reporter Version: 1.0.0 ID: webcompat-reporter@mozilla.org Extensions ---------- Name: IDM Integration Module Version: 6.28.14 Enabled: false ID: mozilla_cc3@internetdownloadmanager.com Graphics -------- Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. 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EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc Audio Backend: wasapi Direct2D: true DirectWrite: true (6.3.9600.18696) GPU #1 Active: Yes Description: Intel(R) HD Graphics 3000 Vendor ID: 0x8086 Device ID: 0x0116 Driver Version: 9.17.10.2884 Driver Date: 11-7-2012 Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Subsys ID: 16421043 RAM: Unknown GPU #2 Active: No Description: NVIDIA GeForce GT 540M Vendor ID: 0x10de Device ID: 0x0df4 Driver Version: 21.21.13.7849 Driver Date: 1-20-2017 Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Subsys ID: 16421043 RAM: 1024 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: Direct2D 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: Direct2D 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 7056 GPUProcess: Terminate GPU Process Device Reset: Trigger Device Reset failures: GP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(426,426)texture11: false Code: 0x887a0005 Decision Log WEBRENDER: opt-in by default: WebRender is an opt-in feature ADVANCED_LAYERS: disabled by default: Disabled by default Failure Log (#0): GP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(426,426)texture11: false Code: 0x887a0005 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170705095941 browser.startup.homepage_override.buildID: 20170705095941 browser.startup.homepage_override.mstone: 56.0a1 browser.tabs.warnOnClose: false browser.urlbar.lastSuggestionsPromptDate: 20170704 browser.urlbar.timesBeforeHidingSuggestionsHint: 0 extensions.lastAppVersion: 56.0a1 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1499166294 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170705095941 media.gmp-manager.lastCheck: 1499281822 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1499166298 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1499166777 places.history.expiration.transient_current_max_pages: 37878 plugin.disable_full_page_plugin_for_types: application/pdf security.sandbox.content.tempDirSuffix: {9a40582f-4f3a-4037-8ed8-bbe00d5561b8} services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1499166777 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Library Versions ---------------- NSPR Expected minimum version: 4.16 Beta Version in use: 4.16 Beta NSS Expected minimum version: 3.32 Beta Version in use: 3.32 Beta NSSSMIME Expected minimum version: 3.32 Beta Version in use: 3.32 Beta NSSSSL Expected minimum version: 3.32 Beta Version in use: 3.32 Beta NSSUTIL Expected minimum version: 3.32 Beta Version in use: 3.32 Beta Experimental Features --------------------- Sandbox ------- Content Process Sandbox Level: 2 Effective Content Process Sandbox Level: 2

(In reply to Jose Maria from comment #33) > I don't know if I should post this here to help solving different issues > related to Intel HD GPU (0x0116) or generate a new bug: > I have a recurrent problem with Facebook video playback. Video starts > playing and then turns into green and Windows shows this message: > "The display driver stopped responding and recovered > The Intel Graphics Accelerator Driver for Windows 8 (R) driver stopped > responding and was successfully recovered." I think this is a different problem, and you have "ADVANCED_LAYERS: disabled by default: Disabled by default", please fill new bug to Core - Graphics.

Pushed by danderson@mozilla.com: https://hg.mozilla.org/integration/mozilla-inbound/rev/f687c216abad Move AL configuration code to a separate function. (bug 1377866 part 1, r=jrmuizel) https://hg.mozilla.org/integration/mozilla-inbound/rev/a3c03544c354 Block Advanced Layers on older Intel HD Graphics hardware. (bug 1377866 part 2, r=jrmuizel)

https://hg.mozilla.org/mozilla-central/rev/f687c216abad https://hg.mozilla.org/mozilla-central/rev/a3c03544c354

Pushed by danderson@mozilla.com: https://hg.mozilla.org/integration/mozilla-inbound/rev/616baa60cf87 Disable Advanced Layers when the sanity test fails. (bug 1377866 part 3, r=mchang) https://hg.mozilla.org/integration/mozilla-inbound/rev/ade4cbcf041d Rebuild configuration info when a device reset occurs. (bug 1377866 part 4, r=kechen)

https://hg.mozilla.org/mozilla-central/rev/616baa60cf87 https://hg.mozilla.org/mozilla-central/rev/ade4cbcf041d