Closed
Bug 1425204
Opened 7 years ago
Closed 7 years ago
Inbox emails open as blank after 58.0b2
Categories
(Thunderbird :: Message Reader UI, defect)
Tracking
(Not tracked)
RESOLVED
INCOMPLETE
People
(Reporter: jdaniel, Unassigned)
References
Details
Attachments
(1 file)
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(deleted),
image/jpeg
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Details |
Blank-Email-content.jpg
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Edge/16.16299
Steps to reproduce:
I noticed the issue when opening my emails in my Inbox. The issue actually occurred on 30 November 2017. All emails older cannot be opened and all emails form that date up to now is fine.
Actual results:
All emails despite having a size (more than 0) were blank. No content. The upper part of the email displays the details of the last email opened. See picture uploaded
Expected results:
The emails should have content
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Comment 1•7 years ago
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This looks like an addon issue. Are your addons all updated? Does problem go away in safe mode? (see https://support.mozilla.org/en-US/kb/safe-mode-thunderbird )
Group: mail-core-security
Component: Untriaged → Message Reader UI
Flags: needinfo?(jdaniel)
Summary: Two weeks ago, my Thunderbird was upgraded to 58.0b2 (32-bit) version and I noticed that my emails in inbox couldn't be read. All were blank when opened → Inbox emails open as blank after 58.0b2
Hi Wayne,
First of all, thanks for your reply.
I have checked and updated all addons your requests above but unfortunately the problem is the same.
Please advise anew.
Thnak you
Flags: needinfo?(jdaniel)
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Comment 3•7 years ago
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But did you test safe mode https://support.mozilla.org/en-US/kb/safe-mode-thunderbird
Flags: needinfo?(jdaniel)
Yes I tested everything under safe mode.
Flags: needinfo?(jdaniel)
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Comment 5•7 years ago
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Please start Thunderbird in safe mode, open error console (ctrl+shift+J), and reproduce thie issue. WHat do you see in the error console? And what do you see if you do View > Message Source?
Blocks: tb60found
Flags: needinfo?(jdaniel)
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Comment 6•7 years ago
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We need more information per comment 2
Status: UNCONFIRMED → RESOLVED
Closed: 7 years ago
Flags: needinfo?(jdaniel)
Resolution: --- → INCOMPLETE
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Description
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