From Bugzilla Helper: User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; Q312461) BuildID: 20020520 Downloaded RC2 and attempted to install. The install log shows that it stops at this point: XPInstall Start Mozilla XPCOM Reproducible: Always Steps to Reproduce: 1.Download RC2 2.Double click the installer 3.Click next next next all the way through until it begins to install Actual Results: Began to install and then simply quit. Task manager showed the installer during the installation and then it just "disappeared" from the task list. Expected Results: Installed correctly. Start Log: 5/20/2002 - 9:36:49 PM System Info: OS Type: NT51 Major Version: 5 Minor Version: 1 Build Number: 2600 Extra String: Total Physical Memory: 523760KB Total Available Physical Memory: 243344KB Product Info: Install mode: Normal Company name: mozilla.org Product name (external): Mozilla Product name (internal): Mozilla Uninstall Filename: MozillaUninstall.exe UserAgent: 1.0 (en) Alternate search path: Components corrupted (startup): none Destination Path: Main: t:\Program Files\mozilla.org\Mozilla SubPath: Setup Type: C&omplete Components selected: Mozilla XPCOM Navigator Mail & Newsgroups Personal Security Manager mozilla.org Uninstaller Chatzilla Debugger US English profile defaults English (US) language pack US region pack Inspector Quality Feedback Agent Components to download: Mozilla XPCOM found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\ Navigator found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\ Mail & Newsgroups found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1 \Temp\ns_temp\ Personal Security Manager found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1 \Temp\ns_temp\ mozilla.org Uninstaller found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1 \Temp\ns_temp\ Chatzilla found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\ Debugger found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\ US English profile defaults found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1 \Temp\ns_temp\ English (US) language pack found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1 \Temp\ns_temp\ US region pack found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\ Inspector found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\ Quality Feedback Agent found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1 \Temp\ns_temp\ ** ** All components have been found locally. No components will be downloaded. ** Disk Space Info: Path: t:\ Required: 30566KB Available: 17531920KB Path: C:\ Required: 12235KB Available: 1513228KB Download protocol: FTP Download status: ok Mozilla XPCOM: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Navigator: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Mail & Newsgroups: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Personal Security Manager: NetRetries:0, CRCRetries:0, NetTimeOuts:0 mozilla.org Uninstaller: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Chatzilla: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Debugger: NetRetries:0, CRCRetries:0, NetTimeOuts:0 US English profile defaults: NetRetries:0, CRCRetries:0, NetTimeOuts:0 English (US) language pack: NetRetries:0, CRCRetries:0, NetTimeOuts:0 US region pack: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Inspector: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Quality Feedback Agent: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Turbo Mode: false Uncompressing Xpcom Succeeded: 0 XPInstall Start Mozilla XPCOM

Have you had Mozilla installed before? If yes: Did you uninstall the older version before installing a new?

Was there an error message associated with the install stopping? Please attach (as an /attachment/, NOT the way you included install_status.log) the install_wizard<n>.log from the install.

As requested my install wizard log.

unable to reproduce. Please try with a newer build. Also uninstall any old build before installing the new build.

It's kind of hard to UNinstall something that never installs! Sorry you were unable to duplicate the error, but the error exists nonetheless. If Mozilla is to take off you cannot simply dismiss an error because ONE person cannot duplicate it. I will scour my registry for Mozilla references and remove every trace of it from my system and attempt once again to re-install it. Hopefully it will work after that.

Just attempted to install RC3 with the same results - see attached Install Wizard Log.

Does 1.0 work for you?

No - 1.0 does not work either. It dies at the exact same point.

describe "dies". Does the installer stops/crash/hangs? What are your network connection? Firewall? Please try the following: remove old mozilla completely (files in mozilla.org directory) remove any temp files in your TEMP directory try to install mozilla report back to this bug...:

If you follow this bug thread you will see what it does. Essentially the installer creates all of the directories and then simply stops the installation. The error has occured in the same place with each release - RC1, RC2, RC3 and 1.0. I have never been able to install Mozilla. I have always removed it & cleaned my registry before attempting a new install.

>If you follow this bug thread you will see what it does. Essentially the >installer creates all of the directories and then simply stops the >installation. stops? Is the progress dialog shown? Does the installer exists? Do you have to kill it? please provide more info... Could you attach the screen shot of the installer when it stops or does it disappaer? What directories are created?

The install window only pops up for a moment so it would be nearly impossible to take a screen shot. It dies at "installing XPCOM" and it only creates the following directory before quitting: Program Files\mozilla.org\Mozilla\Plugins Program Files\mozilla.org\Mozilla\uninstall Program Files\mozilla.org\Mozilla\install_status.log Program Files\mozilla.org\Mozilla\install_wizard.log Here's the install_status.log: Start Log: 6/6/2002 - 11:13:50 AM System Info: OS Type: NT51 Major Version: 5 Minor Version: 1 Build Number: 2600 Extra String: Total Physical Memory: 523760KB Total Available Physical Memory: 243920KB Product Info: Install mode: Normal Company name: mozilla.org Product name (external): Mozilla Product name (internal): Mozilla Uninstall Filename: MozillaUninstall.exe UserAgent: 1.0 (en) Alternate search path: Components corrupted (startup): none Destination Path: Main: t:\Program Files\mozilla.org\Mozilla SubPath: Setup Type: C&omplete Components selected: Mozilla XPCOM Navigator Mail & Newsgroups Personal Security Manager mozilla.org Uninstaller Chatzilla Debugger US English profile defaults English (US) language pack US region pack Inspector Quality Feedback Agent Components to download: Mozilla XPCOM found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\ Navigator found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\ Mail & Newsgroups found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1 \Temp\ns_temp\ Personal Security Manager found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1 \Temp\ns_temp\ mozilla.org Uninstaller found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1 \Temp\ns_temp\ Chatzilla found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\ Debugger found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\ US English profile defaults found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1 \Temp\ns_temp\ English (US) language pack found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1 \Temp\ns_temp\ US region pack found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\ Inspector found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1\Temp\ns_temp\ Quality Feedback Agent found: C:\DOCUME~1\PAULFU~1.000\LOCALS~1 \Temp\ns_temp\ ** ** All components have been found locally. No components will be downloaded. ** Disk Space Info: Path: t:\ Required: 28198KB Available: 16717836KB Path: C:\ Required: 12586KB Available: 1157754KB Download protocol: HTTP Download status: ok Mozilla XPCOM: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Navigator: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Mail & Newsgroups: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Personal Security Manager: NetRetries:0, CRCRetries:0, NetTimeOuts:0 mozilla.org Uninstaller: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Chatzilla: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Debugger: NetRetries:0, CRCRetries:0, NetTimeOuts:0 US English profile defaults: NetRetries:0, CRCRetries:0, NetTimeOuts:0 English (US) language pack: NetRetries:0, CRCRetries:0, NetTimeOuts:0 US region pack: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Inspector: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Quality Feedback Agent: NetRetries:0, CRCRetries:0, NetTimeOuts:0 Turbo Mode: false Uncompressing Xpcom Succeeded: 0 XPInstall Start Mozilla XPCOM

Have you cleaned up the temporary directory listed in the install_status.log you've attached? I assume you're using the full install version rather than the small stub since it's trying to use local files, right?

Resolving as we have not had reply from reporter in a month. Reporter, if you are still experiencing this issue with a current build please reopen bug and comment with details.

Attempted to install 1.1 Alpha with exactly the same results.

Probably best to leave a reply to the queries in comment 14, then.

*** Bug 169079 has been marked as a duplicate of this bug. ***

I have successfully installed Mozilla 1.1 on two Win XP systems. One with SP1 and one without. The trick is to put the installer in "Win98/ME compatibility mode". Worked like a charm and I still have my prefs. -Chip C.

marking duplicate of bug 167515- that has more information in it regarding 1. compatibility mode 2. zlib.dll *** This bug has been marked as a duplicate of 167515 ***

Reopening... Original reporter never said he was using SP1 so it could be a completely different issue. Although if he had an early SP1 beta maybe that's the problem. Paul, if you haven't given up on us, does the problem go away if you set the executable to Win95 or Win98 compatibility mode? Are you using SP1?

I have verified this bug..... if I install on a fresh copy of Windows XP, all installers run fine; then I can apply SP1 and everything works; however, if I install Windows XP, followed by SP1, then Mozilla, I can't get Mozilla to install. Crashes in same place first poster indicated. Haven't tried compatibility mode, but that's kind of a lame solution......

Verified that compatibility mode worked.... currently running Windows XP SP1, and installer would crash. Set compatibility to 98 and it ran fine. Program works great in native mode once it is installed.

Crashes for me after installing SERVICE PACK 1 on Windows XP Professional Engl. edition. I tried recent 09-28 full install and net install, both crashes into microsoft report tool.

*** This bug has been marked as a duplicate of 167515 ***

v dupe