Closed Bug 1477447 Opened 6 years ago Closed 6 years ago

Crash in @0x0 | wbload.dll@0x10895 (WindowBlinds)

Categories

(External Software Affecting Firefox :: Other, defect)

Product:
External Software Affecting Firefox
Component:
Other
Platform:
x86_64
Windows 10
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(firefox63 affected, firefox64 affected)

Status:
RESOLVED WONTFIX
Tracking Flags:
Tracking Status
firefox63 --- affected
firefox64 --- affected

People

(Reporter: jan, Unassigned)

References

(Blocks 1 open bug)

Details

(Keywords: crash)

Crash Data

Nvidia, GT218 [GeForce 210] This bug was filed from the Socorro interface and is report bp-16ee5846-18a4-48d4-a635-c7e440180720. ============================================================= Top 10 frames of crashing thread: 0 @0x0 1 wbload.dll wbload.dll@0x10895 2 d3d11.dll CSampler::GetDesc 3 d3d11.dll CSampler::GetDesc 4 d3d11.dll CLayeredObjectWithCLS<CQuery>::QueryInterface 5 d3d11.dll ATL::AtlInternalQueryInterface 6 d3d11.dll NOutermost::CDevice::CreateLayeredChild 7 @0xbf613cfd1f1c 8 d3d11.dll CSampler::GetDesc 9 d3d11.dll CSampler::GetDesc =============================================================
https://file.info/windows/wbload_dll.html https://en.wikipedia.org/wiki/WindowBlinds Should this be moved to component "External Software Affecting Firefox > Other" as well?
See Also: → https://bugzilla.mozilla.org/show_bug.cgi?id=1466713
Probably, yeah.
Component: Graphics: WebRender → Other
Product: Core → External Software Affecting Firefox
Version: Trunk → unspecified
I assume you can't reproduce the crash without WindowBlinds?
Flags: needinfo?(jan)
Sorry, I only filed a bug about a crash of this weekend's WR shield study for Nvidia/Win10 users. I won't install that junk. :D
Flags: needinfo?(jan)
Crash Signature: [@ @0x0 | wbload.dll@0x10895] → [@ @0x0 | wbload.dll@0x10895] [@ @0x0 | wbload.dll@0x10a05 ]
status-firefox64: --- → affected
forgive my ignorance but is there anything that i can or should do to help fix this (as a normal user, that is) a few points, not sure they help: 1. WB hasn't been updated or reconfigured when this started happening 2. the firefox executable has been excluded by me from skinning since it used to have issues (which i don't blame FF for; and i do run the browser maximized so i don't really care) [which is probably all irrelevant since the hook just runs for all processes] 3. the only reason i actually noticed is that i had the unsent crash report notification, it doesn't seem to affect normal operation for me 4. i can confirm that the crash is not reproducible with WB unloaded.
We can try two avenues: 1) Blocklisting the DLL (then presumably all users would lose the ability to skin Firefox, but nobody would crash); 2) Reaching out to the WindowBlinds developers and they might be able to fix the issue. Adam, do you have contacts at Stardock? Could you try to contact them?
Flags: needinfo?(astevenson)
(In reply to Robert Förster from comment #5) > 1. WB hasn't been updated When I tried WindowBlinds I couldn't reproduce any crash. Are you already using the latest version of WindowBlinds or could you try making an update?
I don't have a connection with them but sent a message via: https://www.stardock.com/about/contact
Flags: needinfo?(astevenson)
(In reply to Jan Andre Ikenmeyer [:darkspirit] from comment #7) > Are you already using the latest version of WindowBlinds or could you try making an update? im on the latest beta version actually, but i have been on that for a while; before it started happening. first crash date for me https://crash-stats.mozilla.com/report/index/c1838455-ddb7-46ea-a1d9-37fc50180914
Yeah, WebRender has been enabled by default on that day. (bug 1490742: modern Nvidia on a Win10 without battery)
Crash Signature: [@ @0x0 | wbload.dll@0x10895] [@ @0x0 | wbload.dll@0x10a05 ] → [@ @0x0 | wbload.dll@0x10895] [@ @0x0 | wbload.dll@0x10a05 ] [@ @0x0 | wbload.dll@0x10bf5]
Summary: Crash in @0x0 | wbload.dll@0x10895 → Crash in @0x0 | wbload.dll@0x10895 (WindowBlinds)

Closing because no crashes reported for 12 weeks.

Status: NEW → RESOLVED
Closed: 6 years ago
Resolution: --- → WONTFIX

Hi Robert,

Are you still running Firefox with Window Blinds? If so, could you go to about:support and copy the contents of the graphics section here? I'm just wondering if you're still affected by this bug and what ends up happening to Firefox in that case.

Thanks!

Flags: needinfo?(ich)

i am, but crashes stopped happening around the end of January.
as such i can't really tell a thing about the linked bug either.

do you still need the about:supports data?
the crashes didn't really affect browser behavior iirc. maybe the start time was longer when they were happening but i also have a bunch of tabs so i never really tried to pinpoint the issue; can't really do that anymore either as it stopped happening.

Flags: needinfo?(ich)

I'd still like to see the about:support data. It could be that WebRender just got disabled as a result of the crashes and you ended up with a slower/different graphics stack being used.

well. that was a good point. after deleting gfx.webrender.all.qualified (which i don't know if that was right since i last used about:config when it had a (reset to default) option i "generated" new crash reports, i think these belong in the new bug tho.

Application Basics

Name: Firefox
Version: 68.0a1
Build ID: 20190415094551
Update Channel: nightly
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0
OS: Windows_NT 10.0
Launcher Process: Enabled
Multiprocess Windows: 1/1 Enabled by default
Remote Processes: 6
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days

Report ID: bp-0e658c6d-867f-4540-adc3-877590190415
Submitted: 6 minutes ago

Report ID: bp-e539f3c2-f2a9-477c-a65b-fa8c50190415
Submitted: 6 minutes ago

Report ID: bp-75b14cbe-e1d7-4527-8b3a-d12a80190415
Submitted: 6 minutes ago

Report ID: bp-8650c9a8-28c9-4baa-9f10-d46f50190415
Submitted: 6 minutes ago

All Crash Reports Nightly Features

Name: Firefox Monitor
Version: 3.0
ID: fxmonitor@mozilla.org

Name: Firefox Screenshots
Version: 37.1.0
ID: screenshots@mozilla.org

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Web Compat
Version: 4.2.0
ID: webcompat@mozilla.org

Name: WebCompat Reporter
Version: 1.1.0
ID: webcompat-reporter@mozilla.org

Remote Processes

Type: Web Content
Count: 4 / 8

Type: Extension
Count: 1

Type: Privileged Content
Count: 1

Extensions

Name: Amazon.com
Version: 1.0
Enabled: true
ID: amazondotcom@search.mozilla.org

Name: BetterTTV
Version: 7.0
Enabled: true
ID: firefox@betterttv.net

Name: Bing
Version: 1.0
Enabled: true
ID: bing@search.mozilla.org

Name: Cookie Editor
Version: 0.1.3.1
Enabled: true
ID: {48df221a-8316-4d17-9191-7fc5ea5f14c0}

Name: DuckDuckGo
Version: 1.0
Enabled: true
ID: ddg@search.mozilla.org

Name: Google
Version: 1.0
Enabled: true
ID: google@search.mozilla.org

Name: NoScript
Version: 10.6.1
Enabled: true
ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: Pushbullet
Version: 344
Enabled: true
ID: jid1-BYcQOfYfmBMd9A@jetpack

Name: Tab Mix - Links
Version: 0.1.0
Enabled: true
ID: webext@tabmixplus.org

Name: Twitter
Version: 1.0
Enabled: true
ID: twitter@search.mozilla.org

Name: Wikipedia (en)
Version: 1.0
Enabled: true
ID: wikipedia@search.mozilla.org

Security Software

Type: ESET Security

Type:

Type: ESET Firewall

Graphics

Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001262b) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1080 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001262b) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1080 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 4
Target Frame Rate: 60
DirectWrite: true (10.0.18362.1)
GPU #1
Active: Yes
Description: NVIDIA GeForce GTX 1080
Vendor ID: 0x10de
Device ID: 0x1b80
Driver Version: 25.21.14.2531
Driver Date: 4-9-2019
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_201f6cb4b8de5d4c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_201f6cb4b8de5d4c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_201f6cb4b8de5d4c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_201f6cb4b8de5d4c\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_201f6cb4b8de5d4c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_201f6cb4b8de5d4c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_201f6cb4b8de5d4c\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_201f6cb4b8de5d4c\nvldumd.dll
Subsys ID: 1b8010de
RAM: 8192

Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo
Device Reset: Trigger Device Reset
ClearType Parameters: \.\DISPLAY1 [ Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \.\DISPLAY2 [ Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
Decision Log
HW_COMPOSITING:
blocked by runtime: GPU Process is disabled, fallback to software solution.
D3D11_COMPOSITING:
blocked by runtime: GPU Process is disabled, fallback to software solution.
DIRECT2D:
blocked by runtime: GPU Process is disabled, fallback to software solution.
GPU_PROCESS:
failed by runtime: GPU process disabled after 4 attempts
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
available by user: Qualified enabled by pref
unavailable by runtime: GPU Process is disabled

Failure Log
(#0) Error: Receive IPC close with reason=AbnormalShutdown
(#1): CP+[GFX1-]: Receive IPC close with reason=AbnormalShutdown
(#2): CP+[GFX1-]: Receive IPC close with reason=AbnormalShutdown
(#3) Error: Receive IPC close with reason=AbnormalShutdown
(#4): CP+[GFX1-]: Receive IPC close with reason=AbnormalShutdown
(#5): CP+[GFX1-]: Receive IPC close with reason=AbnormalShutdown
(#6) Error: Receive IPC close with reason=AbnormalShutdown
(#7): CP+[GFX1-]: Receive IPC close with reason=AbnormalShutdown
(#8): CP+[GFX1-]: Receive IPC close with reason=AbnormalShutdown
(#9) Error: GPU process disabled after 4 attempts
(#10): CP+[GFX1-]: Receive IPC close with reason=AbnormalShutdown
(#11) Error: Receive IPC close with reason=AbnormalShutdown
(#12): CP+[GFX1-]: Receive IPC close with reason=AbnormalShutdown
(#13) Error: Compositors might be mixed (5,1)

Media

Audio Backend: wasapi
Max Channels: 8
Preferred Sample Rate: 48000
Output Devices
Name: Group
:
EV2216W (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10DE1B80&REV_1001\5&1239f2cc&0&0001
Digital Audio (S/PDIF) (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
EV2216W (High Definition Audio Device):
Speakers (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Headset (TaoTronics TT-BH09 Hands-Free AG Audio): BTHHFENUM\BthHFPAudio\8&6b0774a&0&97
EV2216W (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10DE1B80&REV_1001\5&1239f2cc&0&0001
Digital Audio (HDMI) (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10DE1B80&REV_1001\5&1239f2cc&0&0001
Realtek Digital Output (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Speakers (Logitech G933 Gaming Headset): USB\VID_046D&PID_0A5B&MI_00\6&36d90a34&0&0000
Headphones (TaoTronics TT-BH09 Stereo): BTHENUM{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&c3a06a5&1&0011B4088C9D_C00000000
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10DE1B80&REV_1001\5&1239f2cc&0&0001
Digital Audio (HDMI) (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10DE1B80&REV_1001\5&1239f2cc&0&0001
Headphones (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
EV2216W (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10DE1B80&REV_1001\5&1239f2cc&0&0001
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
EV2216W (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10DE1B80&REV_1001\5&1239f2cc&0&0001
PL2290 (NVIDIA High Definition Audio):
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10DE1B80&REV_1001\5&1239f2cc&0&0001
Digital Audio (HDMI) (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10DE1B80&REV_1001\5&1239f2cc&0&0001
:
Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Input Devices
Name: Group
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10DE1B80&REV_1001\5&1239f2cc&0&0001
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Stereo Mix (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Center (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Rear (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10DE1B80&REV_1001\5&1239f2cc&0&0001
Rear Black In (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10DE1B80&REV_1001\5&1239f2cc&0&0001
Subwoofer (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Line In (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Rear Black In (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Side (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Line In (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Microphone (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Microphone (Logitech G933 Gaming Headset): USB\VID_046D&PID_0A5B&MI_00\6&36d90a34&0&0000
Headset (TaoTronics TT-BH09 Hands-Free AG Audio): BTHHFENUM\BthHFPAudio\8&6b0774a&0&97
Rear Black In (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Front Pink In (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10DE1B80&REV_1001\5&1239f2cc&0&0001
Rear Black In (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10DE1B80&REV_1001\5&1239f2cc&0&0001
Front (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1462CB45&REV_1000\4&3255dafd&0&0001
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_10DE1B80&REV_1001\5&1239f2cc&0&0001

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 1
browser.fixup.domainwhitelist.23.234.41.224: true
browser.places.smartBookmarksVersion: 8
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20190415094551
browser.startup.homepage_override.buildID: 20190415094551
browser.startup.homepage_override.mstone: 68.0a1
browser.tabs.crashReporting.includeURL: true
browser.tabs.remote.autostart.2: false
browser.tabs.remote.autostart.disabled-because-using-a11y: true
browser.tabs.selectOwnerOnClose: false
browser.urlbar.matchBuckets: general:5,suggestion:Infinity
browser.urlbar.placeholderName: Google
browser.urlbar.searchSuggestionsChoice: false
browser.urlbar.suggest.searches: false
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.lastUpdate.buildID: 20160725030248
dom.apps.lastUpdate.mstone: 50.0a1
dom.apps.reset-permissions: true
dom.forms.autocomplete.formautofill: true
dom.max_chrome_script_run_time: 40
dom.max_script_run_time: 40
dom.mozApps.used: true
dom.push.userAgentID: 9543525a34594222967874aab6742ba3
extensions.formautofill.firstTimeUse: false
extensions.lastAppVersion: 68.0a1
font.internaluseonly.changed: true
gfx.crash-guard.d3d11layers.appVersion: 56.0
gfx.crash-guard.d3d11layers.deviceID: 0xfefe
gfx.crash-guard.d3d11layers.driverVersion: 10.0.15063.608
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d11video: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 2
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 68.0a1
gfx.crash-guard.wmfvpxvideo.deviceID: 0x1b80
gfx.crash-guard.wmfvpxvideo.driverVersion: 25.21.14.2531
gfx.direct3d.last_used_feature_level_idx: 0
gfx.driver-init.appVersion: 42.0a1
gfx.driver-init.deviceID: 0x1004
gfx.driver-init.driverVersion: 10.18.13.5362
gfx.driver-init.feature-d2d: true
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
idle.lastDailyNotification: 1555315100
layers.mlgpu.sanity-test-failed: false
media.benchmark.vp9.fps: 333
media.benchmark.vp9.versioncheck: 5
media.gmp-eme-adobe.abi: x86_64-msvc-x64
media.gmp-eme-adobe.lastUpdate: 1456306848
media.gmp-eme-adobe.version: 17
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1552782220
media.gmp-gmpopenh264.version: 1.8.1
media.gmp-manager.buildID: 20190415094551
media.gmp-manager.lastCheck: 1555341414
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1544870902
media.gmp-widevinecdm.version: 4.10.1146.0
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1555050849
places.history.expiration.transient_current_max_pages: 139686
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugins.ctprollout.cohort: test
plugins.ctprollout.cohortSample: 0.382646
privacy.cpd.cookies: false
privacy.cpd.downloads: false
privacy.cpd.extensions-tabmix: false
privacy.cpd.formdata: false
privacy.cpd.history: false
privacy.cpd.sessions: false
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
privacy.sanitize.timeSpan: 0
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.mixed_content.block_active_content: false
security.remote_settings.intermediates.checked: 1555321072
security.sandbox.content.tempDirSuffix: {e8d44288-6806-415d-8895-35ab9facabe8}
security.sandbox.plugin.tempDirSuffix: {ef604978-b533-4f31-847b-34bf69727c08}
services.sync.declinedEngines:
services.sync.engine.addresses.available: true
signon.importedFromSqlite: true
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1542736169
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

Places Database

JavaScript

Incremental GC: true

Accessibility

Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:

Library Versions

NSPR
Expected minimum version: 4.21
Version in use: 4.21

NSS
Expected minimum version: 3.44 Beta
Version in use: 3.44 Beta

NSSSMIME
Expected minimum version: 3.44 Beta
Version in use: 3.44 Beta

NSSSSL
Expected minimum version: 3.44 Beta
Version in use: 3.44 Beta

NSSUTIL
Expected minimum version: 3.44 Beta
Version in use: 3.44 Beta

Sandbox

Content Process Sandbox Level: 5
Effective Content Process Sandbox Level: 5

Internationalization & Localization

Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["de-DE"]

Thanks! So yes, it looks like the crash still happens on startup - the GPU process crashes four times, and then it auto-disables as a result and you end up with the Basic (unaccelerated) compositor. The delay on startup is likely due to the GPU process trying to start up and failing a bunch of times, and you'll get degraded graphics performance generally although visually everything should still look correct.

So the good news is that our fallback path works well, in that you didn't really notice that you were falling back to basic compositing :) The bad news obviously is that this crash is still a problem, it just changed slightly so that the crash signature is no longer the one on this bug. We can use the new bug 1544435 to track it.

Thanks again!

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