Snippets that should (probably) show up and are not blocked are not showing up until restart. More details in report: https://github.com/mozmeao/snippets-service/issues/918

Jean, did you get info out of the console for this?

(In reply to Jessilyn Davis from comment #1)

Jean, did you get info out of the console for this?
I did not unfortunately! I opened my browser and it showed up again.

But Steve was able to reproduce the issue and documented here:

But Steve was able to reproduce the issue and documented here:
https://github.com/mozmeao/snippets-service/issues/918#issuecomment-471668724

Thanks, Jean!

Andrei - can you take a look at the latest from Steve, including the text file from the error console? https://github.com/mozmeao/snippets-service/issues/918#issuecomment-471668724

The report was very useful. Currently we're suspecting there might be a failure when fetching the snippets over slow or bad network connections (since this event happens rarely).
Part of this bug we are going to instrument the calls to load snippets and report any errors in the ASRouterAdmin page to help identify the issue.

Hi, we test today the snippets area but this issue it can be reproduced as well on our side.
[Firefox versions used]: latest Nightly 67.0a1 Build ID: 20190314094420 and release 65.0.2.
The issue still occurs by checking/unchecking the checkbox of Snippets from Firefox->Menu->Options->Home nothing appears or disappears. Even at a restart of the the browser, no snippets are shown.

(In reply to Liviu Seplecan from comment #7)

Hi, we test today the snippets area but this issue it can be reproduced as well on our side.
[Firefox versions used]: latest Nightly 67.0a1 Build ID: 20190314094420 and release 65.0.2.
The issue still occurs by checking/unchecking the checkbox of Snippets from Firefox->Menu->Options->Home nothing appears or disappears. Even at a restart of the the browser, no snippets are shown.

The snippets endpoint includes the Firefox build information. Usually for nightly the endpoint doesn't return any data. The issue should only be verified in a release build.

https://hg.mozilla.org/mozilla-central/rev/7a266c35cb30

Andrei, is that something that would be safe and valuable to uplift or can we let it ride the 68 train? Thanks

Our guess for this bug was network failures and to fix it we added more logging and reporting. Nothing to uplift. Thank you.