Delivering any content outside of “riding the train” needs clear boundaries and guidelines. The critical issue is “hot fix” channel, but there are other content delivered requests outside of traditional “train release” that should be clarified at the same time.

Clearly define:

1. The type of content allowed - so we can document the boundaries for teams and give clear guidance on requirements for content in each delivery channel
2. Which channel to use when - decision matrix
3. Clear launch path and pre-release checklists