Adding a office account
Categories
(Thunderbird :: Account Manager, defect)
Tracking
(Not tracked)
People
(Reporter: martin.bodin, Unassigned)
Details
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:69.0) Gecko/20100101 Firefox/69.0
Steps to reproduce:
In a nutshell, I tried to add an account for my University. They use Microsoft Office internally, but they provide a general setting. Thunderbird suggested to use Owl, which is probably reasonable for most users. However, as it wasn’t my personal choice to use a Microsoft account, I did not wanted to pay for an add-on that my employer would probably not reimburse. So I wanted to add it manually. It seems that the interface got into an unexpected state in between.
That issue has already been reported on Launchpad, and I am attaching this link for cross-references: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1846877 I’m using Thunderbird 60.8.0 (64-bit). This bug is not critical as using Owl seems to work just fine.
More precisely, here what I did:
Edit > Account Setting > Account Action > Add Mail Account
I then typed my name, mail address, and password.
Thunderbird suggested that I use Owl, but I chose the manual setting.
I entered all the information suggested here: https://www.imperial.ac.uk/admin-services/ict/self-service/connect-communicate/email/use/thunderbird/
After all these information were filled, the “Done” button was clickable, and I clicked on it.
Actual results:
All button went grey (non-clickable) except the cancel button. I waited, but no change. I clicked on “Cancel” after something like 10 minutes. The account was not added. Strangely enough, though, I saw it listed in the SMTP setting.
It thus looked to me that the IMAP part failed, but not the SMTP part. I got no error messages, which is unexpected for me.
Expected results:
I would have expected the setting window to close (instead of being greyed), and to have both the SMTP and IMAP configured, with a new account.
Updated•5 years ago
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Comment 1•5 years ago
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Typically those outlook.office365.com accounts don't have IMAP enabled, so you need to use an add-on to connect via their Exchange protocol.
In TB 60.9 we've made this more discoverable: https://www-stage.thunderbird.net/en-US/thunderbird/60.9.0/releasenotes/
Comment 2•5 years ago
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(In reply to Jorg K (GMT+1) (PTO to 15th Dec 2019, sporadically reading bugmail) from comment #1)
Typically those outlook.office365.com accounts don't have IMAP enabled, so you need to use an add-on to connect via their Exchange protocol.
Well IMAP is available by default. In this case (like bug 1598861) IMAP should be completely useable, per their instructions at https://www.imperial.ac.uk/admin-services/ict/self-service/connect-communicate/email/use/thunderbird/
Comment 3•5 years ago
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Martin, can you try setting up an account using a nightly build? https://ftp.mozilla.org/pub/thunderbird/nightly/latest-comm-central/thunderbird-73.0a1.en-US.linux-x86_64.tar.bz2
Does it properly detect IMAP and select it for you now?
Reporter | ||
Comment 4•5 years ago
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It does! Thanks for the work! I think that we can close the bug.
Comment 5•5 years ago
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The fix will ship in TB 68.4. So we make this a duplicate of bug 1598861?
Updated•5 years ago
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Description
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