Open Bug 1635612 Opened 5 years ago Updated 5 years ago

does not play an embedded media

Categories

(Core :: Audio/Video: Playback, defect)

77 Branch
defect

Tracking

()

UNCONFIRMED

People

(Reporter: rlatham1, Unassigned)

Details

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:77.0) Gecko/20100101 Firefox/77.0

Actual results:

on this site with the embedded media it will not activate the player at all (arrow does not show start and now sound of course). this was true with 76. See this site:
https://www.wbai.org/archive/program/episode/?id=11520
see player under play

Expected results:

should play. checked 3 other browsers all played nicely; not firefox.

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core

with the lastest up date 77.0b2 (may 6th) this problem has not been fixed.
see page for example: https://www.wbai.org/archive/program/episode/?id=12032
player on that page working well with Safari and Chrome etc.

Because this bug's Severity is normal and has not been changed, and this bug's priority is -- (none,) indicating it has has not been previously triaged, the bug's Severity is being updated to -- (default, untriaged.)

Severity: normal → --

I don't see this work in any browser. I notice a 403 warning in the console when I try (trying to access https://s3.us-east-2.amazonaws.com/wbai.org.archive.audio/). Is that consistent with what you see in Firefox?

Flags: needinfo?(rlatham1)

I think that site is having trouble with that particular page. Try this one from the same site: https://www.wbai.org/listen-live/
It's the same player. When I open in Safari there is no problem nor in Chrome. In Firefox when I click on the arrow nothing happens.

Flags: needinfo?(rlatham1)

(In reply to rlatham1@gmail.com from comment #5)

I think that site is having trouble with that particular page. Try this one from the same site: https://www.wbai.org/listen-live/
It's the same player. When I open in Safari there is no problem nor in Chrome. In Firefox when I click on the arrow nothing happens.

I see that site work on Firefox when testing it on Windows and Mac. Do you get any output to the Web Console (Tools -> Developer -> Web Console) when it doesn't play?

Could you navigate to about:support and copy the information from that page onto this bug?

Severity: -- → S3
Flags: needinfo?(rlatham1)

web console shows:
Loading failed for the <script> with source “https://s7.addthis.com/js/600/addthis_widget.js#pubid=ra-561cc210c6b0312e”. listen-live:30:1
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://streams.pacifica.org:9000/wbai_128. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing).
All candidate resources failed to load. Media load paused. listen-live

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Flags: needinfo?(rlatham1)

I am finding other media players also problematic. When I open them in Safari they are just fine. Also sometimes there are audio playback issues for a video.

(In reply to rlatham1@gmail.com from comment #7)

web console shows:
Loading failed for the <script> with source “https://s7.addthis.com/js/600/addthis_widget.js#pubid=ra-561cc210c6b0312e”. listen-live:30:1
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://streams.pacifica.org:9000/wbai_128. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing).
All candidate resources failed to load. Media load paused. listen-live

It looks like the request for the media is being blocked due to CORS. If you try and load https://streams.pacifica.org:9000/wbai_128 (the stream the site is trying to play) does it work correctly?

If you start Firefox with a new profile does that have any impact on the issues you're seeing?

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