Closed Bug 1659432 Opened 4 years ago Closed 4 years ago

Crash in [@ nsPrintJob::DoCommonPrint]

Categories

(Core :: Print Preview, defect, P1)

Firefox 81
defect

Tracking

()

VERIFIED FIXED
81 Branch
Tracking Status
firefox-esr68 --- unaffected
firefox-esr78 --- unaffected
firefox79 --- unaffected
firefox80 --- unaffected
firefox81 --- verified

People

(Reporter: emilghitta, Assigned: emilio)

References

(Depends on 1 open bug, Blocks 1 open bug)

Details

(Keywords: crash, regressionwindow-wanted, Whiteboard: [print2020_v81])

Crash Data

Attachments

(2 files, 2 obsolete files)

This bug is for crash report bp-bffb8373-9cd1-4cb8-b5e3-9a22a0200817.

Top 10 frames of crashing thread:

0 xul.dll nsPrintJob::DoCommonPrint layout/printing/nsPrintJob.cpp:831
1 xul.dll nsPrintJob::CommonPrint layout/printing/nsPrintJob.cpp:586
2 xul.dll nsPrintJob::PrintPreview layout/printing/nsPrintJob.cpp:960
3 xul.dll nsDocumentViewer::PrintPreview layout/base/nsDocumentViewer.cpp:3226
4 xul.dll XPTC__InvokebyIndex 
5  @0x26b735324ff 
6 xul.dll trunc 
7 xul.dll static XPCWrappedNative::CallMethod js/xpconnect/src/XPCWrappedNative.cpp:1141
8 xul.dll XPC_WN_CallMethod js/xpconnect/src/XPCWrappedNativeJSOps.cpp:946
9 xul.dll js::InternalCallOrConstruct js/src/vm/Interpreter.cpp:599

Affected versions

  • 81.0a1 (BuildId:20200816214203)

Affected platforms

  • Windows 10 64bit
  • macOS 10.14
  • Ubuntu 18.04 64bit.

Preconditions

  • Ensure that the print.tab_modal.enabled pref is set to true

Steps to reproduce

  1. Launch Firefox.
  2. Access the following page
  3. Open print preview.
  4. Switch between orientatons while the print preview is still loading.

Expected result

  • Print preview switches orientation once the document is successfully loaded inside print preview.

Actual result

  • Tab Crash

Regression Window

  • Will get back with a regression range asap.

Additional Information

  • For further information regarding this issue in print preview observe the attached screencast.
  • [Suggested Seveirty] S2
Attached image doCommonPrint.gif (deleted) —

Managed to reproduce this crash signature with the same repro steps as provided in Description on a macOS 10.15.6

It is worth mentioning that encountering this crash on this OS, will render the browser to be completely unusable as it freezes permanently and a Force Quit is required.

Screen cast of the issue: https://drive.google.com/file/d/1SWrTVc9_pmwwPEU68wUebDMxTlgYoh8n/view?usp=sharing

OS: Windows 10 → All
Hardware: Unspecified → All

Seems like a Core::Print Preview to me, but feel free to throw it back to us if you disagree, Sean… :)

Component: Printing → Print Preview
Product: Toolkit → Core

My wild guess on this is this is another symptoms that mIsCreatingPrintPreview flag was changed during the print preview initialization.

CCing :bobowen.

Note that the progress listener here is not the given listener as an argument
of the printPreview function, it's nsPrintJob itself.

I just uploaded a patch to fix this crash without review requests since I haven't succeeded in writing automated tests yet. It seems sjs file doesn't get loaded as a script file in chrome mochitest? I don't know, haven't traced down in detail.

I am really worried about this crash, but jwatt wants me to finish bug 1657550 first (since it's blocking frontend work), so I am going to head over to the bug now.

And I am also ~100% sure the patch fixes the unexpected print dialog issue (bug 1659300).

Blocks: 1659300
Severity: -- → S2
Priority: -- → P1
Depends on: 1659632
Assignee: nobody → hikezoe.birchill
Attachment #9170559 - Attachment description: Bug 1659432 - Stop listening the previous progress listener when we are going to process a new print preview request during processing the previous one. → Bug 1659432 - Stop listening the previous progress listener when we are going to process a new print preview request during processing the previous one. r?emilio
Status: NEW → ASSIGNED
Attachment #9170559 - Attachment is obsolete: true

Note that the progress listener here is not the given listener as an argument
of the printPreview function, it's nsPrintJob itself.

Comment on attachment 9170573 [details]
Bug 1659432 - Stop listening the previous progress listener when we are going to process a new print preview request during processing the previous one. r?emilio

I think I came up with an idea to defer calling MaybeResumePrintAfterResourcesLoaded in nsPrintJob::OnStateChange(), but Emilo and Bob agreed on another way to fix this crash.

Attachment #9170573 - Attachment is obsolete: true

(In reply to Hiroyuki Ikezoe (:hiro) from comment #9)

Comment on attachment 9170573 [details]
Bug 1659432 - Stop listening the previous progress listener when we are going to process a new print preview request during processing the previous one. r?emilio

I think I came up with an idea to defer calling MaybeResumePrintAfterResourcesLoaded in nsPrintJob::OnStateChange(), but Emilo and Bob agreed on another way to fix this crash.

Well, looks like we don't need to defer the MaybeResumePrintAfterResourcesLoaded call in the case where the next request is coming, we can just skip calling MaybeResumePrintAfterResourcesLoaded, FWIW.

Assignee: hikezoe.birchill → emilio
Pushed by ealvarez@mozilla.com: https://hg.mozilla.org/integration/autoland/rev/c75183b39d1c Don't reuse the existing print job when restarting print preview. r=bobowen
Status: ASSIGNED → RESOLVED
Closed: 4 years ago
Resolution: --- → FIXED
Target Milestone: --- → 81 Branch

I am no longer able to reproduce this issue using Firefox 81.0a1 (BuildId:20200819212829) on Windows 10 64bit, macOS 10.14 and Ubuntu 20.04.

Status: RESOLVED → VERIFIED
Blocks: 1658196
Regressions: 1664489
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