When I try to enter in a meet virtual class firefox crash
Categories
(Firefox :: Untriaged, defect)
Tracking
()
People
(Reporter: domenicolupo.ce, Unassigned, NeedInfo)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:82.0) Gecko/20100101 Firefox/82.0
Steps to reproduce:
I tried to open the link of a meet virtual classroom
Actual results:
While the page loading firefox crashed
Expected results:
Join in a classroom :)
Comment 1•4 years ago
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Hi,
I wasn't able to reproduce the issue on W10 using Firefox 85.0a1 or Firefox 83.0
Could you check if your issue also occurs while Firefox is in safe mode? You can find out how to do this here:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_how-to-start-firefox-in-safe-mode
If it still crashes, try making a new profile and check again (your old profile will not be lost)
Here is a link that can help you with that:
https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed
Thank you!
Comment 2•4 years ago
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Reporter, would you mind giving us one of the crash IDs from about:crashes (type this in the URL bar) for one of those crashes? Hopefully the date and time is enough for you to find which is which (or maybe they are all the same, and you can just pick one). Thanks!
Updated•4 years ago
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Comment 3•4 years ago
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Due to lack of response from the reporter I'm going to close this issue.
Description
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