Closed Bug 1677279 Opened 4 years ago Closed 4 years ago

When I try to enter in a meet virtual class firefox crash

Categories

(Firefox :: Untriaged, defect)

Firefox 82
defect

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: domenicolupo.ce, Unassigned, NeedInfo)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:82.0) Gecko/20100101 Firefox/82.0

Steps to reproduce:

I tried to open the link of a meet virtual classroom

Actual results:

While the page loading firefox crashed

Expected results:

Join in a classroom :)

Hi,

I wasn't able to reproduce the issue on W10 using Firefox 85.0a1 or Firefox 83.0

Could you check if your issue also occurs while Firefox is in safe mode? You can find out how to do this here:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_how-to-start-firefox-in-safe-mode

If it still crashes, try making a new profile and check again (your old profile will not be lost)
Here is a link that can help you with that:
https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed

Thank you!

Flags: needinfo?(domenicolupo.ce)

Reporter, would you mind giving us one of the crash IDs from about:crashes (type this in the URL bar) for one of those crashes? Hopefully the date and time is enough for you to find which is which (or maybe they are all the same, and you can just pick one). Thanks!

Flags: needinfo?(domenicolupo.ce)
Flags: needinfo?(domenicolupo.ce)

Due to lack of response from the reporter I'm going to close this issue.

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → INCOMPLETE
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