User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36

Steps to reproduce:

Mouse over the "Drafts" folder in the main view, when there are a couple of "new" messages in it.

Actual results:

A flyover appears showing summaries of the new messages. The summary for the first message is mis-formatted, missing the header and showing extraneous text which appears to be mailbox information. (See attached screen shot.)

Expected results:

In the flyover, the first message display should have looked similar to the second.

Perhaps it has something to do with the fact that the first message (which you can see immediately behind the main window) has no subject set, yet.

Indeed: adding a subject (and saving the draft) caused the extraneous (mailbox information) text to disappear. Removing the subject, however, did not cause it to reappear, but removing it also changed the ordering of the display. (But, re-saving the other draft message, which restored the ordering, did not bring back the extraneous text.)

However, creating a third draft message, and resaving the three messages in order, brought the extraneous text back.

Does problem reproduce when using newer version (91 for example) with Help > Troubleshoot mode?

With V91.3.0, I'm not seeing any flyover for the Drafts folder. So...I guess it's fixed?... That is, I no longer see the bad outcome, but it's because there is no outcome whatsoever. :-D

But, if there's supposed to be flyover text, I'd say it's still broken....

But you see good behavior mousing over Inbox? (I do)

I wonder if the behavior intentionally changed for special non-inbox folders.

I'm not seeing any instances of bad behavior, but I'm not seeing consistent good behavior, either.

Mousing over Inbox, I see fly-over text for new messages which have arrived since I last opened the folder, but not for new messages which arrived before I last opened the folder (messages which I haven't opened) or for messages that I've re-marked as unread after opening them.

FWIW, I tried sending myself a message without a subject line, and that doesn't provoke any untoward behavior, either.

However, I have a number of other folders which contain new messages (populated by server-side filtering), such that their names are bold and in blue text; however, only some of them display fly-over text. And, I don't get fly-over text for folders whose names are bold with black text.

How is the fly-over supposed to behave? I would expect to get summaries for any folder with a bold text name, and certainly for any with a blue-text name...but that's not what I'm seeing.

Assorted folder tooltips for New mail, but the pattern isn't 100% clear.

(In reply to Wayne Mery (:wsmwk) from comment #5)

But you see good behavior mousing over Inbox? (I do)

What surprises me:
On my gmail IMAP inbox (91.3.2 (64-bit) Win10), with Allow immediate server notifications when new messages arrive set, I received 3 messages while none of the folders was open. Inbox showed only 1 new message in the tooltip (but 3 unseen new messages were there), whereas All Mail gmail folder showed all 3 in the tooltip (sort order is folder customization dependent, I'd guess). That's a bit surprising, looks inconsistent.

I wonder if the behavior intentionally changed for special non-inbox folders.

No idea. But if someone redirects brand new messages into some folder, I guess it would make sense to inform about those in a tooltip, regardless of the folder name. I tried to setup a filter When getting new mail... match all... Subject contains "xxxyyy" ... Move to gmail Drafts folder, and that filter did nothing with the incoming mails, which looks like a bug.

(In reply to wscales from comment #6)

I'm not seeing any instances of bad behavior, but I'm not seeing consistent good behavior, either.

Mousing over Inbox, I see fly-over text for new messages which have arrived since I last opened the folder, but not for new messages which arrived before I last opened the folder (messages which I haven't opened) or for messages that I've re-marked as unread after opening them.

No, it seems that the tooltip is designed to only show brand-new/never-seen mail which still has a yellow new mail star.
Unread mail without yellow star doesn't qualify for the tooltip.

FWIW, I tried sending myself a message without a subject line, and that doesn't provoke any untoward behavior, either.

However, I have a number of other folders which contain new messages (populated by server-side filtering), such that their names are bold and in blue text; however, only some of them display fly-over text. And, I don't get fly-over text for folders whose names are bold with black text.

Black-bold is unread messages, so that won't show tooltip.
However, I think I have also seen Blue-bold with yellow-red dot, and still that didn't get a tooltip in spite of unseen messages inside (right-most screenshot on my attachment 9253295 [details]). This is very volatile behavior so I wouldn't swear on it.

How is the fly-over supposed to behave? I would expect to get summaries for any folder with a bold text name, and certainly for any with a blue-text name...but that's not what I'm seeing.

black-bold (unread) no, but blue-bold (new, unseen mail), yes, that should show tooltip.

(In reply to Thomas D. (:thomas8) from comment #9)

Thanks for joining in, Thomas. :-D

How is the fly-over supposed to behave? I would expect to get summaries for any folder with a bold text name, and certainly for any with a blue-text name...but that's not what I'm seeing.

black-bold (unread) no, but blue-bold (new, unseen mail), yes, that should show tooltip.

Thanks for making that clear.

Right at this second, that rule seems to hold for me except for the Drafts folder. But, like you, it's not always consistent.

Wscales (reporter), can you pls provide new step-by-step STR for TB 91. Include your server-side filtering which causes the new messages to end up in a non-inbox folder, provide exact name and nature of that folder, do messages initially have yellow new mail star etc.

The mail server is Gmail IMAP. I go to the Gmail web page, log in if necessary, then click on the gear icon (Settings) in the upper right portion of the page and click the "See All Settings" button at the top of the sidebar that appears; then click on the "Filters and Blocked Addresses" tab. Click on the "Create a new filter" link near the center of the page, and enter your criteria -- in my case, I'm filtering on the To field. Click the "Create filter" button which leads to a series of checkboxes: tick the first one ("Skip the Inbox (Archive it)") and the "Apply the label:" one. ("Labels" are Gmail's equivalent to folders.) The labels that I am applying are similar to "1 New Mail/announce", so that it shows up in TB in a sub-folder announce inside a folder 1 New Mail (see screenshot above).

Thomas, I see that you have subfolders under Inbox -- I wasn't able to get Gmail to let me do that when I set up the account, so I put them under a different, top-level folder, and I named it 1 New Mail to get it to appear as close to the top of the list as possible. [It would be nice if TB allowed me to control the order that the folders appear (e.g., without manually editing the properties file...).]

I have Allow immediate server notifications when new messages arrive set, but frequently I have to click on the subfolders in order for TB to notice new messages in them...which might well be the root of the inconsistent tooltip behavior.

Is there supposed to be a tooltip for non inbox folders? I get nothing on "Local folders" other than the inbox, despite the folder being blue and having an unread star on them

I too see this bug since version 78 and also in 91 in variant appearance.

In the screen shot you see an example, where 2 messages are unseen, but only one is shown in the tooltip.

Often, when I hoover over a folder, which is marked blue and with yellow star, with the mouse, the markers disappear without looking inside the folder.

Sometimes when I select a folder, which is marked blue and with yellow star, none of the messages that I see then inside is marked with the yellow star.

Please also not bug 737880.

This bug relates to bug 804214.

In the screen shot you see an example, where 2 messages are unseen in virtual folder, but the tooltip shows 7.

There may be a relation to Bug 1772673.

wscales,

Does it help to set hidden preference mail.server.default.use_condstore to true ?

wscales,

Do you still see this when using version 115?

wsmwk,

I don't see this problem with 115 because, with 115, it displays only counts -- it no longer shows message summaries to me.

Is there something I have to do to reenable that feature?

Thanks!