Preferences tab unresponsive
Categories
(Thunderbird :: Untriaged, defect)
Tracking
(Not tracked)
People
(Reporter: macuc, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0
Steps to reproduce:
In versions 91.3.1 and 91.3.2, clicked on Preferences in the menu to open the Preferences tab.
Actual results:
Thunderbird becomes unresponsive, the General Preferences are not populated (blank). Windows task manager reports TB using 100% CPU and 100% memory consumption (over 5GB on my system). Allowing this to continue for 20 minutes did not reach a resolution. Downgrading to 91.3.0 fixes the problem.
Expected results:
Preferences tab should populate quickly and operate normally, as it did in TB version 91.3.0.
Comment 2•3 years ago
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(In reply to Wayne Mery (:wsmwk) from comment #1)
Remove language pack at Tools > addons
I can confirm this solves the problem for me.
UA: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:91.0) Gecko/20100101 Thunderbird/91.3.1
For me, there was no Tools > addons menu. But I did find it at "Add-ons and Themes" on the hamburger menu. I do not remember installing a language pack, but there was one there for English/US.
I deleted the language pack, installed 91.3.2, tried the Preferences menu again, and it works as expected.
Thanks.
Was this issue documented somewhere and I missed it when doing a search before filing a bug report?
Comment 4•3 years ago
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There is no documentation that you missed - it's just a bug.
Description
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