Open
Bug 1831640
Opened 2 years ago
Updated 2 years ago
Widevine failing to update for some users
Categories
(Core :: Audio/Video: GMP, defect, P3)
Core
Audio/Video: GMP
Tracking
()
NEW
People
(Reporter: aosmond, Unassigned)
References
(Blocks 1 open bug)
Details
Some users are updating Firefox but failing to update Widevine. We have seen evidence for this in the new telemetry prefs we are tracking. media.gmp-widevinecdm.lastDownloadFailReason
:
Error: Failed downloading via ServiceRequest, status: 0, channelStatus: 2153390067, errorCode: 2, reason: error
2153390067, or 0x805A1FF3, corresponds to SEC_ERROR_UNKNOWN_ISSUER
. This suggests these users have some antivirus program that is interfering with Widevine updates. Perhaps it is intercepting only certain domains (e.g. https://redirector.gvt1.com/) because we appear to update Firefox just fine for many of these users.
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Description
•