Open Bug 1831640 Opened 2 years ago Updated 2 years ago

Widevine failing to update for some users

Categories

(Core :: Audio/Video: GMP, defect, P3)

defect

Tracking

()

People

(Reporter: aosmond, Unassigned)

References

(Blocks 1 open bug)

Details

Some users are updating Firefox but failing to update Widevine. We have seen evidence for this in the new telemetry prefs we are tracking. media.gmp-widevinecdm.lastDownloadFailReason:

Error: Failed downloading via ServiceRequest, status: 0, channelStatus: 2153390067, errorCode: 2, reason: error

2153390067, or 0x805A1FF3, corresponds to SEC_ERROR_UNKNOWN_ISSUER. This suggests these users have some antivirus program that is interfering with Widevine updates. Perhaps it is intercepting only certain domains (e.g. https://redirector.gvt1.com/) because we appear to update Firefox just fine for many of these users.

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