Closed Bug 21759 Opened 25 years ago Closed 25 years ago

[DOGFOOD][Print Fail] Page does not print, error message appears

Categories

(Core :: Printing: Output, defect, P3)

PowerPC
Mac System 8.5
defect

Tracking

()

VERIFIED FIXED

People

(Reporter: shrir, Assigned: dcone)

References

()

Details

(Whiteboard: [PDT+])

I used today's commercial build on Mac(1999121408). To recreate the problem, do the following steps: 1.Load "www.yahoo.com" page. 2. Use File|Print menu option to print the page after "Document:done" mesage appears. 3. Click the "Print" button after the print dialog appears. 3. Observe that page does not print and an error message appears as follows: "Document "Yahoo!- Mozilla" failed to print on the printer (printername) because an error occured" -50 .
Summary: Page does not print, error message appears → [Print Fail] Page does not print, error message appears
*** Bug 21962 has been marked as a duplicate of this bug. ***
Summary: [Print Fail] Page does not print, error message appears → [DOGFOOD][Print Fail] Page does not print, error message appears
marking dogfood.
Whiteboard: [PDT+]
Putting on the PDT+ radar.
What is the error message.. there could be many things that cause this.. so putting on PDT+ radar may not be prudent. If it is a webshell problem.. this can only be solved when the new webshell/docshell lands. I think alot of these printing bugs are from the webshell problems which manifest themselves in Framesets and GFX widgets in forms. We need isolate what is causing the problems please.
Status: NEW → ASSIGNED
This is Mac only, prints fine on the PC.. I don't think this should be a Dogfood bug.. since it only happens on Mac and with the Yahoo.com page. I will try to isolate the bug next.
Bug 21962(duplicate of this bug) filed yesterday states that this happens with any page(even default page) on yesterday's build.
Does this happen with all pages? My build from yesterday worked fine on other pages, just Yahoo generated the error.
I retried prining the default page on yesterday's build. Gives me the type 50 error. Cc'ing pmock. Am trying to find what that error message means.
I downloaded this MacError utility from ftp://mirrors.blue.aol.com/mir02/MICH/mac/powermac/macerrors1.21.sit.hqx Got this output when I input the error type '-50' Result: paramErr Description: "Error in User Parameter List"
Target Milestone: M13
This bug recurs constantly -- printing gets busted almost weekly. I don't think it's useful to mandate an estimated date for somthing that suffers from constant bustage.
Status: ASSIGNED → RESOLVED
Closed: 25 years ago
Resolution: --- → FIXED
This is fixed.. CopyDeepMask was being called in nsImageMac, this will cause the printer to give an error since this is not supported by Mac Printers. I put in a check to see if we are printing, this will not be called. The bug showed up when we started using the correct page sizes for printing, then some elements were showing up that called this routine.
Status: RESOLVED → VERIFIED
Verified with today's commercial build on MAC (2000010308). Marking FIXED.
Great. Thanks Dcone. I can print again from mail and instant messenger using mac commercial seamonkey build 2000-02-1-03-08-m13. :)
Resolution
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