User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040607 Firefox/0.8.0+ Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040607 Firefox/0.8.0+ I installed the WIndows 6/7/2004 0.9 nightly in a clean directory and started it with a clean profile. If I select either Help->Help Contents I get the following pop-up error: XML Parsing Error: xml processing insstruction not at start of external entity Location: chrome://help/content/help.xul Line Number 1, Column 1: ^ Reproducible: Always Steps to Reproduce: 1. Install Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040607 Firefox/0.8.0+ in a clean directory and start with a fresh profile. 2. Select Help -> Help Contents 3. Actual Results: pop-up error Expected Results: launched Help

WFM Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040607 Firefox/0.8.0+ zipped version

Hmm. guess I should have specified this is with the installer version.

Confirming on Installer build: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040607 Firefox/0.8.0+ However, I deleted the chrome.rdf files in the program and profile directory b/c the Help menu dialogs weren't even showing up. This is with a new profile, but I know I've heard of that specific issue before ...

I can confirm with the Installer version. Totally clean FF Dir and Profile. UA: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040607 Firefox/0.8.0+

dave_harper: Is this with or without Help installed? I don't use the installer builds so that might be why I'm not seeing this.

WFM with a zip build. But I can reproduce with an installer build. Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040608 Firefox/0.8.0+ (Steffen) To create an installer, call |make install| in mozilla/browser/installer. FireFoxSetup.exe is in dist/installer then.

Help is completely broken in installer builds. Old or new profile doesn't matter.

argh. Plussing so ben looks at this.

(In reply to comment #5) > dave_harper: Is this with or without Help installed? I don't use the installer > builds so that might be why I'm not seeing this. Help comes packaged automatically in the Installer build AFAIK. I has done previously.

I'd like to note that the help.jar file is not the cause of this problem. The files in that JAR file are the exact same as teh ones in the ZIP builds, so there couldn't be an issue when transferring the JAR. The only thing I could think of is that the chrome might not be registered correctly.

I think it is an error in chrome.rdf

installed-chrome.txt in zip builds: content,install,url,jar:resource:/chrome/help.jar!/content/help/ locale,install,url,jar:resource:/chrome/help.jar!/locale/en-US/help/ skin,install,url,jar:resource:/chrome/help.jar!/skin/classic/help/ installed-chrome.txt in installer builds: skin,install,url,jar:resource:/chrome/help.jar!/content/help/ locale,install,url,jar:resource:/chrome/help.jar!/content/help/ content,install,url,jar:resource:/chrome/help.jar!/content/help/ skin,install,url,jar:resource:/chrome/help.jar!/skin/help/ locale,install,url,jar:resource:/chrome/help.jar!/locale/en-US/help/

hmm. maybe i'm wrong :). I installed the latest Firefox Help build (off the Firefox Help trunk) and got this error message with more information provided: XML Parsing Error: xml processing instruction not at start of external entity Location: chrome://help/content/help.xul Line Number 1, Column 1: <toolbox id="help-toolbox" class="toolbox-top" mode="icons" iconsize="small" customizable ^ don't think this helps a whole lot, though.

I don't know what you guys are doing over at mozdev, but that isn't the problem here. ;-) Correcting installed-chrome.txt, so that it looks like the upper half of comment 12, fixes this.

(In reply to comment #14) > I don't know what you guys are doing over at mozdev, but that isn't the problem > here. ;-) > > Correcting installed-chrome.txt, so that it looks like the upper half of comment > 12, fixes this. Steffen: 90% of Firefox Help development is done on MozDev. If I am reproducing the problem on MozDev with additional information, it would be helpful. The version of the Firefox Help viewer on mozdev is always more recent than the trunk version. It could result in a lead.

register chrome in the right location! this was broken by the winstripe landing.

Checked in branch, only place where this is.

Yes, it works now. -> verified. NB: The installed-chrome.txt now looks like this: skin,install,url,jar:resource:/chrome/help.jar!/content/help/ locale,install,url,jar:resource:/chrome/help.jar!/content/help/ content,install,url,jar:resource:/chrome/help.jar!/content/help/ skin,install,url,jar:resource:/chrome/help.jar!/skin/classic/help/ locale,install,url,jar:resource:/chrome/help.jar!/locale/en-US/help/

(In reply to comment #18) > NB: The installed-chrome.txt now looks like this: > skin,install,url,jar:resource:/chrome/help.jar!/content/help/ > locale,install,url,jar:resource:/chrome/help.jar!/content/help/ > content,install,url,jar:resource:/chrome/help.jar!/content/help/ > skin,install,url,jar:resource:/chrome/help.jar!/skin/classic/help/ > locale,install,url,jar:resource:/chrome/help.jar!/locale/en-US/help/ Methinks that's bug 244479.

*** Bug 253603 has been marked as a duplicate of this bug. ***

This wasn't checked into the trunk yet. Reopening.

I checked in Ben's patches (branch checkins 2004-06-08 19:54 - 19:55) into the trunk. Should be fixed now.

V on the trunk, 20040927 build Win2000.