Closed
Bug 280109
Opened 20 years ago
Closed 20 years ago
Firefox crashes when loading pdf using Adobe Acrobat 6.0 pro
Categories
(Firefox :: General, defect)
Tracking
()
RESOLVED
INVALID
People
(Reporter: jfwerb, Assigned: bugzilla)
Details
(Keywords: crash)
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Every time I try to link to a pdf file, using Adobe Acrobat 6.0 Pro, the acrobat
program starts to load, but suddently everything freezes up, and I have to
ctrl-alt-del and shut down Firefox. This does not happen with IE.
Reproducible: Always
Steps to Reproduce:
1. click on a link to a pdf
2.
3.
Actual Results:
firefox freezes and the pdf does not load
Expected Results:
open the pdf
Comment 1•20 years ago
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I've got an XP machine with Acrobat Pro 6.0 installed and it worksforme.
Just for kicks, try starting Acrobat first, then go into FF and try to load a
PDF file.
Whenever you link to a PDF using Firefox 1.0 (XP), FireFox does launch the image
(or begins to), but then it lapses into Not Responding and you have to hard
close using CTRL-ALT-DEL.
This happens every time.
Comment 3•20 years ago
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jfwerb@shaw.ca: I don't know if it is possible for Acrobat Pro product line, but
maybe you should try to upgrade.
Keywords: crash
Comment 4•20 years ago
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I can confirm this. Firefox tries to open a PDF using the Adobe browser plug-in,
which just opens Acrobat within the Firefox window. Everything works fine until
you either try to go back to the previous page or close the browser, then
Firefox hangs. Happens every time. The only workarounds I know of: either save
the PDF to the desktop and open it directly from Acrobat, or disable the PDF
plug-in so that Firefox will send it straight to Acrobat.
I'm using Firefox 1.0.1, Windows XP (Home and Pro, same crash on both), and
Adobe Acrobat Standard 6.0.
This is not a Firefox bug - I found the solution on the Adobe website. The
problem is caused by excessive temp .pdf files, which hangs up the Reader. Go
to this web page on the Adobe site to fix it:
http://www.adobe.com/support/techdocs/329444.html
Worked for me!
Comment 6•20 years ago
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Given comment #5, resolving as INVALID.
Status: UNCONFIRMED → RESOLVED
Closed: 20 years ago
Resolution: --- → INVALID
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Description
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