User-Agent: Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/312.1.1 (KHTML, like Gecko) Safari/312 Build Identifier: Multiple Versions After moths of useful web searching with FireFox something caused Talkback to start launching while firefox is started. This halts firefox from starting and leaves me with talkback. If I disable talkback firefox begin's to start then dissappears. I had talkback send an incident report and talkback goes into an infinate loop requesting to send one incident report after another. I uninstalled FireFox and installed the newest version. Talkback continues to start taking over for FireFox. Is there a way to tell Talkback that it's OK to let firefox to start? Reproducible: Always

Talkback starts because Firefox crashes. If you disable talkback, Firefox will simply crash. This way the crashes get reported to a central location. Can you list some talkback IDs? They show up at http://talkback-public.mozilla.org/ and may provide a clue as to why Firefox stopped working. Other questions: Which version of Firefox are you trying to use? Did anything unusual happen around the time Firefox stopped working? Creating a new profile may work. See http://www.mozilla.org/support/firefox/profile#new

I looked at the talkback ID's and couldn't find the ones I sent in. When I sent the crash through Talkback it din't appear to work althoough I tried several times. I attempted it again and it seems to have worked this time (I clicked on send a second time when it seemed to do nothing) and it gave me an incident ID of TB9701903Y. Product Identifier: Firefox10 Build Identifier: 2005071604 This is what I currently get when I attempt starting Fierfox, even though I uninstalled Firefox1.0 and reinstalled Firefox 1.0.6. I assumed that a reinstall would fix it. I did't do anything except double click on Firefox in the finder to start it. I don't know what was going on when Firefox first failed. It just started crashing after the kids were playing o the computer. Thanks for your efforts.

Incident ID: 9701903 Stack Signature libSystem.B.dylib.71.1.4 + 0x4312c (0x9004312c) b6c951f1 Product ID Firefox10 Build ID 2005071604 Trigger Time 2005-09-24 18:16:57.0 Platform MacOSX Operating System Darwin 7.9.0 Module libSystem.B.dylib.71.1.4 + (0004312c) URL visited Unknown User Comments This is bug report #308422 Since Last Crash 1 sec Total Uptime 5 sec Trigger Reason SIGABRT: Abort: (signal 6) Source File, Line No. N/A Stack Trace libSystem.B.dylib.71.1.4 + 0x4312c (0x9004312c) libSystem.B.dylib.71.1.4 + 0x9fb9c (0x9009fb9c) __cxxabiv1::__unexpected() __cxa_rethrow() operator() operator() nsPluginHostImpl::ReadPluginInfo() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/modules/plugin/base/src/nsPluginHostImpl.cpp, line 5485] nsPluginHostImpl::FindPlugins() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/modules/plugin/base/src/nsPluginHostImpl.cpp, line 43] nsPluginHostImpl::LoadPlugins() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/modules/plugin/base/src/nsPluginHostImpl.cpp, line 5019] nsPluginHostImpl::GetPluginFactory() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/modules/plugin/base/src/nsPluginHostImpl.cpp, line 4471] nsJVMManager::StartupJVM() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/modules/oji/src/nsJVMManager.cpp, line 710] nsJVMManager::MaybeStartupLiveConnect() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/modules/oji/src/nsJVMManager.cpp, line 876] nsJVMManager::StartupLiveConnect() nsJSEnvironment::Init() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/dom/src/base/nsJSEnvironment.cpp, line 710] NS_CreateScriptContext() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/dom/src/base/nsJSEnvironment.cpp, line 2038] nsDocShell::EnsureScriptEnvironment() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/docshell/base/nsDocShell.cpp, line 692] nsWebShell::GetInterface() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/docshell/base/nsWebShell.cpp, line 304] nsGetInterface::operator() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/xpcom/glue/nsIInterfaceRequestorUtils.cpp, line 710] nsCOMPtr_base::assign_from_helper() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/xpcom/glue/nsCOMPtr.cpp, line 114] nsAppShellService::GetHiddenWindowAndJSContext() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/xpfe/appshell/src/nsAppShellService.cpp, line 202] nsAppShellService::SetXPConnectSafeContext() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/xpfe/appshell/src/nsAppShellService.cpp, line 202] nsAppShellService::CreateHiddenWindow() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/xpfe/appshell/src/nsAppShellService.cpp, line 481] xre_main() [/builds/tinderbox/Fx-Aviary1.0.1/Darwin_7.9.0_Depend/mozilla/toolkit/xre/nsAppRunner.cpp, line 1826] _start() start()

Three things: If you haven't done so already, you should upgrade to Firefox 1.0.7 as soon as possible. It contains important security fixes -- http://www.mozilla.org/security. This crash seems to take place before any code in the Java plugin is invoked. And there isn't enough information in the log to tell _which_ Java plugin is being loaded. On the face of it, it looks like one or more of the plugins is corrupted. Please give us a list of _all_ the files in your /Library/Internet Plug-Ins/ directory. > Creating a new profile may work. See > http://www.mozilla.org/support/firefox/profile#new If you haven't yet tried this, please do so.

I am running Firefox1.0.6 I'll update after I give you this information. I tried creating a new profile and it appears that it crashed trying to alocate 4 GIG of memory: Ada-Ingrams-Computer:/Applications/Utilities/Firefox.app/Contents/MacOS rfi$ ./firefox -profilemanager *** malloc_zone_malloc[2743]: argument too large: 4294967284 ./run-mozilla.sh: line 451: 2743 Abort trap "$prog" ${1+"$@"} Ada-Ingrams-Computer:/Applications/Utilities/Firefox.app/Contents/MacOS rfi$ A list of _all_ the files in my /Library/Internet Plug-Ins/ directory: Ada-Ingrams-Computer:/Library/Internet Plug-Ins rfi$ ls -l total 12672 drwxrwxrwx 3 rfi rfi 102 29 Aug 20:55 DRM Plugin.bundle drwxrwxr-x 3 root admin 102 6 Jul 2004 Flash Player.plugin -rwxrwxr-x 1 root admin 963 31 Aug 2004 Java Applet Plugin Enabler drwxrwxr-x 3 root admin 102 6 Aug 2004 Java Applet.plugin drwxrwxr-x 3 root admin 102 15 Sep 21:18 JavaPluginCocoa.bundle -rw-rw-r-- 1 root admin 4752 31 Aug 2004 NP-PPC-Dir-Shockwave drwxrwxr-x 3 root admin 102 31 Aug 14:49 QuickTime Plugin.plugin drwxrwxr-x 3 root admin 102 31 Aug 14:49 QuickTime Plugin.webplugin -rw-r--r-- 1 rfi admin 0 7 Oct 09:39 RealPlayer Plugin -rw-r--r-- 1 rfi admin 0 7 Oct 09:39 RealPlayer Plugin.xpt -rwxrwxr-x 1 rfi admin 0 14 Dec 2001 TGEQA.suit -rwxrwxr-x 1 rfi admin 0 14 Dec 2001 TGEQAS.suit -rwxrwxr-x 1 rfi admin 0 14 Dec 2001 TGEQM.suit -rwxrwxr-x 1 rfi admin 0 14 Dec 2001 TGEQS.suit drwxrwxrwx 3 rfi rfi 102 29 Aug 20:55 Windows Media Plugin -rw-rw-r-- 1 root admin 856 21 Mar 2004 flashplayer.xpt -r--r--r-- 1 rfi admin 5394798 1 Mar 2004 npTGEQPLUGIN -rw-rw-r-- 1 rfi admin 663552 9 Dec 2003 npTGEQPlugin.dat -rwxrwxr-x 1 rfi admin 8695 21 Jul 2003 npTGEQhelp.html -rw-rw-r-- 1 root admin 2394 31 Aug 13:45 nsIQTScriptablePlugin.xpt Ada-Ingrams-Computer:/Library/Internet Plug-Ins rfi$

(In reply to comment #4) > Three things: > > If you haven't done so already, you should upgrade to Firefox 1.0.7 as soon as > possible. It contains important security fixes -- > http://www.mozilla.org/security. I finally attempted to install Firefox 1.0.7. The install terminates the same way, calling up Talkback and the install ends. I even tried moving the /Library/Internet Plug-Ins directory and couldn't install Firefox 1.0.7. > > This crash seems to take place before any code in the Java plugin is invoked. > And there isn't enough information in the log to tell _which_ Java plugin is > being loaded. On the face of it, it looks like one or more of the plugins is > corrupted. Please give us a list of _all_ the files in your /Library/Internet > Plug-Ins/ directory. > > > Creating a new profile may work. See > > http://www.mozilla.org/support/firefox/profile#new > > If you haven't yet tried this, please do so. > > Please see bug report if you haven't seen the list of internet plug in's in /Library directory and the crash whe I attempted to make a new profile.

It's pretty clear that the crash log in comment #3 is unrelated to your problem ... or at least to your current problem. So I need to ask you to do a bit of work, to provide more information. I can't guarantee that having the information will allow Mozilla.org to fix your problem. But I _can_ guarantee that we currently don't have enough valid information to do anything. First, do whatever you need to do to make Firefox crash one more time. Then choose "Go : Home" in your Mac desktop's main menu (the Finder menu) -- the contents of your home directory will be displayed. Browse to the Library/Logs/CrashReporter directory. It should contain a file named "firefox-bin.crash.log". Double-click on this file -- it should open in the Console utility. Other Console windows may open too. The one you want is the one whose title is "firefox-bin.crash.log". As its name suggests, this file contains logs of crashes that have happened in Firefox. Each time you crash, a new log is appended to the file's end. By now the file is probably quite large, and should contain many crashes. What I want (of course) is the most recent one -- the one that was added after your latest crash. Each log is quite long -- possibly several hundred lines. Each new log starts with the following lines, or something similar: >********** > >Host Name: swann.mynet.net >Date/Time: 2005-10-09 23:56:34 -0500 >OS Version: 10.3.9 (Build 7W98) >Report Version: 2 > >Command: firefox-bin >Path: /Users/smichaud/Desktop/Firefox 1.5 Beta 2.app/Contents/MacOS/firefox-bin >Version: 1.4.1 (1.4.1) >PID: 1451 >Thread: 0 > >Exception: EXC_BAD_ACCESS (0x0001) >Codes: KERN_INVALID_ADDRESS (0x0001) at 0x65787404 > >Thread 0 Crashed: >0 libobjc.A.dylib 0x9083266c class_poseAs + 0x1ac >1 ??? 0x0402a6c0 InstallCarbonEventHandlers + 0x580 >... Select the _entire_ last log (the last entry in the firefox-bin.crash.log file), then choose "File : Save Selection As ..." from the Console menu. Choose whatever name you like -- perhaps "FirefoxCrash.txt". Then, in a different browser (Safari?), browse to this bug (bug 308422). Choose "Create a new attachment", and follow the prompts to upload the file you've saved ("FirefoxCrash.txt") as an attachment to this comment. >A list of _all_ the files in my /Library/Internet Plug-Ins/ directory: > >Ada-Ingrams-Computer:/Library/Internet Plug-Ins rfi$ ls -l >total 12672 >drwxrwxrwx 3 rfi rfi 102 29 Aug 20:55 DRM Plugin.bundle >... Thanks for this information. It may yet come in handy. >I even tried moving the /Library/Internet Plug-Ins directory and >couldn't install Firefox 1.0.7. But this shows your problem isn't caused by anything in this directory. (So, for example, it can't be a Java problem.) I hope you moved this directory back, though. It's contents are very important for browsing the web, from _any_ browser.

I started Firefox which bounces the firefox symbol on the Dock then adds the symbol for talkback on the Dock. The firefox symbol disappears ant the two talkback windows appear. One, called Panel for the step by step process of sending in the incident. The other, Talkback Incidents. I run through the Panel steps and select "don't send" to not start another incident. Then, I quit Talkback. I looked in the /Users/<userID>/Library/Logs/CrashReporter and viewed the file firefox-bin.crash.log. This file appeared to have only one crash listed for August 29 the date of the original crash. I looked at the creation and modify dates and they both indicate the August 29th date. So, I logged in as another user who has never used firefox. Went through the same procedure. The same thing happened except that there was no firefox-bin.crash.log in the user's /Users/<userID>/Library/Logs/CrashReporter directory eather befor or after attempting to start firefox. Any idea what I should try next?

I'm stumped. I don't know the TalkBack system well enough to be able to help you.

still see this problem? if not please close this bug accordingly (probably worksforme)

Please file a new bug report if the problem still occurs in Firefox 3 (or newer) with the latest version of the Java plugin. -> INCOMPLETE