User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3 (.NET CLR 3.5.30729) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3 (.NET CLR 3.5.30729) I have been having problems that last couple of weeks with the browser crashing. It has sent many reports after but it seems to happen a couple times a day. Today after it crashed, it took me about 30 minutes before it ever came back up, even after rebooting. Reproducible: Sometimes Steps to Reproduce: 1.It just crashes, the window shuts down with no warning. 2. 3. Expected Results: I would like for it to stop crashing daily. Please?

Please post a crash ID, see: https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

(In reply to comment #1) > Please post a crash ID, see: > https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report I have been doing this for weeks now. I have not heard anything back. I have even been including my email address with the report. Thanks

please read the link again, post a crash id

(In reply to comment #3) > please read the link again, post a crash id I don't have a crash id. It automatically sends the report.

If you read that link, it says to go to about:crashes, and copy the id.

(In reply to comment #5) > If you read that link, it says to go to about:crashes, and copy the id. Submitted Crash Reports Report ID Date Submitted 17a4676b-f5f3-4c9a-bde9-b1b152091021 10/21/2009 12:41 PM 74d8e955-94fa-48e5-a1eb-00ddc2091016 10/16/2009 4:54 AM 40f04989-ad9b-4003-9544-392452091015 10/15/2009 9:52 PM 3f753b2d-2a2a-4b6c-bb25-bd33e2091015 10/15/2009 9:47 PM 009b293f-1c42-48fd-b6e3-effa52091015 10/15/2009 9:24 PM 3458d5a0-dd88-4649-bc8a-bac962091015 10/15/2009 9:12 PM 3d953f64-3d83-49c3-b20a-ff8d32091011 10/11/2009 9:28 PM 09598ab2-f5c0-4d9f-ad3e-3b3682091010 10/10/2009 9:18 PM 5483ddbc-b753-4af3-b2a5-1b6172091010 10/10/2009 6:52 PM 4f1f32da-1173-4226-83d5-fa9da2091001 10/1/2009 6:21 AM

0 @0x20 1 xul.dll imgRequest::NotifyProxyListener modules/libpr0n/src/imgRequest.cpp:256 2 mozcrt19.dll arena_dalloc_small obj-firefox/memory/jemalloc/src/jemalloc.c:4504 3 nspr4.dll _PR_MD_UNLOCK nsprpub/pr/src/md/windows/w95cv.c:344 4 xul.dll nsHttpChannel::HandleAsyncNotModified netwerk/protocol/http/src/nsHttpChannel.cpp:493 5 xul.dll nsRunnableMethod<nsHTMLLinkElement>::Run obj-firefox/dist/include/xpcom/nsThreadUtils.h:264 6 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:510 7 xul.dll NS_ProcessNextEvent_P obj-firefox/xpcom/build/nsThreadUtils.cpp:227 8 xul.dll nsThread::Shutdown xpcom/threads/nsThread.cpp:465 9 xul.dll NS_InvokeByIndex_P xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp:101 10 xul.dll nsProxyObjectCallInfo::Run xpcom/proxy/src/nsProxyEvent.cpp:181 11 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:510 12 xul.dll NS_ProcessNextEvent_P obj-firefox/xpcom/build/nsThreadUtils.cpp:227 13 xul.dll nsThread::Shutdown xpcom/threads/nsThread.cpp:465 14 xul.dll NS_InvokeByIndex_P xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp:101 15 xul.dll nsProxyObjectCallInfo::Run xpcom/proxy/src/nsProxyEvent.cpp:181 16 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:510 17 xul.dll NS_ProcessNextEvent_P obj-firefox/xpcom/build/nsThreadUtils.cpp:227 18 xul.dll nsThread::Shutdown xpcom/threads/nsThread.cpp:465 19 xul.dll NS_InvokeByIndex_P xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp:101 Do you get this crashes if you run Firefox in the Firefox safemode (as requested by https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report ? To which software belongs Engine.dll and IGeared_tavgp_xputils35.dll on your system ?

These crashes' backtraces are all over the place, and I don't trust them at all. I'd highly, highly suspect antivirus or other plugins that haven't been updated for 3.5 yet.

(In reply to comment #7) > 0 @0x20 > 1 xul.dll imgRequest::NotifyProxyListener > modules/libpr0n/src/imgRequest.cpp:256 > 2 mozcrt19.dll arena_dalloc_small > obj-firefox/memory/jemalloc/src/jemalloc.c:4504 > 3 nspr4.dll _PR_MD_UNLOCK nsprpub/pr/src/md/windows/w95cv.c:344 > 4 xul.dll nsHttpChannel::HandleAsyncNotModified > netwerk/protocol/http/src/nsHttpChannel.cpp:493 > 5 xul.dll nsRunnableMethod<nsHTMLLinkElement>::Run > obj-firefox/dist/include/xpcom/nsThreadUtils.h:264 > 6 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:510 > 7 xul.dll NS_ProcessNextEvent_P > obj-firefox/xpcom/build/nsThreadUtils.cpp:227 > 8 xul.dll nsThread::Shutdown xpcom/threads/nsThread.cpp:465 > 9 xul.dll NS_InvokeByIndex_P > xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp:101 > 10 xul.dll nsProxyObjectCallInfo::Run > xpcom/proxy/src/nsProxyEvent.cpp:181 > 11 xul.dll nsThread::ProcessNextEvent > xpcom/threads/nsThread.cpp:510 > 12 xul.dll NS_ProcessNextEvent_P > obj-firefox/xpcom/build/nsThreadUtils.cpp:227 > 13 xul.dll nsThread::Shutdown xpcom/threads/nsThread.cpp:465 > 14 xul.dll NS_InvokeByIndex_P > xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp:101 > 15 xul.dll nsProxyObjectCallInfo::Run > xpcom/proxy/src/nsProxyEvent.cpp:181 > 16 xul.dll nsThread::ProcessNextEvent > xpcom/threads/nsThread.cpp:510 > 17 xul.dll NS_ProcessNextEvent_P > obj-firefox/xpcom/build/nsThreadUtils.cpp:227 > 18 xul.dll nsThread::Shutdown xpcom/threads/nsThread.cpp:465 > 19 xul.dll NS_InvokeByIndex_P > xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp:101 > > Do you get this crashes if you run Firefox in the Firefox safemode (as > requested by > https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report ? > > To which software belongs Engine.dll and IGeared_tavgp_xputils35.dll on your > system ? I have no clue what they are. How can I find out? Thanks for your help.

(In reply to comment #8) > These crashes' backtraces are all over the place, and I don't trust them at > all. I'd highly, highly suspect antivirus or other plugins that haven't been > updated for 3.5 yet. I have had updates on firefox since it was changed to 3.5 or I have them removed if they can't be updated. My antivirus is new. I just bought it at the end of September. Thanks

just because you have anti-virus does not mean you don't have a virus. Believe me, I work as a repair technician in my day job, and we get some many people with fully functioning anti-virus, and a ton of viruses. Run some stuff like malwarebytes anti-malware, super antispyware, and other stuff like that.

(In reply to comment #11) > just because you have anti-virus does not mean you don't have a virus. Believe > me, I work as a repair technician in my day job, and we get some many people > with fully functioning anti-virus, and a ton of viruses. Run some stuff like > malwarebytes anti-malware, super antispyware, and other stuff like that. I have malwarebytes and run it daily. I also run the full version of AVG daily. I clean my cookies out also which AVG detects every time it runs. I have no idea what else to do. It is running better since I got rid of the add ons though. Sorry if I am being a pain. I love firefox, totally hate IE. I do get viruses when I use that browser so I don't want to go back to that. Thanks for the help..

(In reply to comment #12) > (In reply to comment #11) > > just because you have anti-virus does not mean you don't have a virus. Believe > > me, I work as a repair technician in my day job, and we get some many people > > with fully functioning anti-virus, and a ton of viruses. Run some stuff like > > malwarebytes anti-malware, super antispyware, and other stuff like that. > > I have malwarebytes and run it daily. I also run the full version of AVG daily. > I clean my cookies out also which AVG detects every time it runs. I have no > idea what else to do. It is running better since I got rid of the add ons > though. Sorry if I am being a pain. I love firefox, totally hate IE. I do get > viruses when I use that browser so I don't want to go back to that. Thanks for > the help.. It just crashed on me again. I went to about:crashes to get the id and it is not showing there. It is showing the last one to be 102109. I was not doing anything when it happened. I had set my laptop down and came back to the crash window showing saying it crashed. Thanks

(In reply to comment #13) > (In reply to comment #12) > > (In reply to comment #11) > > > just because you have anti-virus does not mean you don't have a virus. Believe > > > me, I work as a repair technician in my day job, and we get some many people > > > with fully functioning anti-virus, and a ton of viruses. Run some stuff like > > > malwarebytes anti-malware, super antispyware, and other stuff like that. > > > > I have malwarebytes and run it daily. I also run the full version of AVG daily. > > I clean my cookies out also which AVG detects every time it runs. I have no > > idea what else to do. It is running better since I got rid of the add ons > > though. Sorry if I am being a pain. I love firefox, totally hate IE. I do get > > viruses when I use that browser so I don't want to go back to that. Thanks for > > the help.. > > > It just crashed on me again. I went to about:crashes to get the id and it is > not showing there. It is showing the last one to be 102109. I was not doing > anything when it happened. I had set my laptop down and came back to the crash > window showing saying it crashed. Thanks This is the malwarebytes report I just ran: Malwarebytes' Anti-Malware 1.41 Database version: 2868 Windows 6.0.6002 Service Pack 2 10/23/2009 3:52:12 AM mbam-log-2009-10-23 (03-52-12).txt Scan type: Quick Scan Objects scanned: 87722 Time elapsed: 10 minute(s), 48 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected)

Please just as first step Firefox in the Firefox safemode and test if you still crash. how do you do that ? Just follow the safemode link in the URL that is posted in comment #1

Run in safe mode all the time? I did run it in safe mode for a while. I guess I am not understanding what you want me to do. Thanks

Run Firefox in the safemode long enough to be sure that it either helps or until you get the crash.

(In reply to comment #17) > Run Firefox in the safemode long enough to be sure that it either helps or > until you get the crash. Hello, It has not crashed on me but it has froze up. Is that the same thing? It will just sit there for a few minutes not doing anything. The mouse has a double arrow. I love this browser and really wish I could figure out what is going on with it. I have gotten rid of all the themes and am just using the default one. Thanks for all the help, I appreciate it.

(In reply to comment #18) > (In reply to comment #17) > > Run Firefox in the safemode long enough to be sure that it either helps or > > until you get the crash. > > Hello, It has not crashed on me but it has froze up. Is that the same thing? It > will just sit there for a few minutes not doing anything. The mouse has a > double arrow. I love this browser and really wish I could figure out what is > going on with it. I have gotten rid of all the themes and am just using the > default one. Thanks for all the help, I appreciate it. Well, it just crashed on me using it in safemode. Here is the report: 8cdf476b-fc4f-4f57-b2a9-509892091023 10/23/2009 11:59 PM Thanks

0 xul.dll nsScriptLoader::StartLoad content/base/src/nsScriptLoader.cpp:264 1 xul.dll nsScriptLoader::PreloadURI content/base/src/nsScriptLoader.cpp:1066 2 xul.dll nsPreloadURIs::PreloadURIs parser/htmlparser/src/nsParser.cpp:383 3 xul.dll nsPreloadURIs::Run parser/htmlparser/src/nsParser.cpp:336 4 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:510 5 xul.dll nsBaseAppShell::Run widget/src/xpwidgets/nsBaseAppShell.cpp:170 6 xul.dll nsAppStartup::Run toolkit/components/startup/src/nsAppStartup.cpp:193 7 nspr4.dll PR_GetEnv 8 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:110 9 firefox.exe __tmainCRTStartup obj-firefox/memory/jemalloc/src/crtexe.c:591 10 kernel32.dll BaseThreadInitThunk 11 ntdll.dll __RtlUserThreadStart 12 ntdll.dll _RtlUserThreadStart That is bug 519886. You are crashing everywhere and the developers in bug 519886 don't know how this crash is happening. Only the skype extension is known to cause such a crash. Are you sure that you entered the safemode ? Do you got the safemode startup dialog ?

(In reply to comment #20) > 0 xul.dll nsScriptLoader::StartLoad > content/base/src/nsScriptLoader.cpp:264 > 1 xul.dll nsScriptLoader::PreloadURI > content/base/src/nsScriptLoader.cpp:1066 > 2 xul.dll nsPreloadURIs::PreloadURIs > parser/htmlparser/src/nsParser.cpp:383 > 3 xul.dll nsPreloadURIs::Run parser/htmlparser/src/nsParser.cpp:336 > 4 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:510 > 5 xul.dll nsBaseAppShell::Run > widget/src/xpwidgets/nsBaseAppShell.cpp:170 > 6 xul.dll nsAppStartup::Run > toolkit/components/startup/src/nsAppStartup.cpp:193 > 7 nspr4.dll PR_GetEnv > 8 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:110 > 9 firefox.exe __tmainCRTStartup > obj-firefox/memory/jemalloc/src/crtexe.c:591 > 10 kernel32.dll BaseThreadInitThunk > 11 ntdll.dll __RtlUserThreadStart > 12 ntdll.dll _RtlUserThreadStart > > That is bug 519886. > You are crashing everywhere and the developers in bug 519886 don't know how > this crash is happening. Only the skype extension is known to cause such a > crash. > Are you sure that you entered the safemode ? > Do you got the safemode startup dialog ? Yes, I am in safemode, still in safemode. When I go to start up Firefox, I go to start, open the Mozilla Firefox folder and click on Mozilla Firefox (safemode). Are you referring to skype, the program to talk on? I don't even have that on my computer if so. This is what I click on when I go into safemode. It is the properities: "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode. Thank you for your time. Please fix me as I love your browser. I had never had this problem till a few weeks ago.

(In reply to comment #21) > (In reply to comment #20) > > 0 xul.dll nsScriptLoader::StartLoad > > content/base/src/nsScriptLoader.cpp:264 > > 1 xul.dll nsScriptLoader::PreloadURI > > content/base/src/nsScriptLoader.cpp:1066 > > 2 xul.dll nsPreloadURIs::PreloadURIs > > parser/htmlparser/src/nsParser.cpp:383 > > 3 xul.dll nsPreloadURIs::Run parser/htmlparser/src/nsParser.cpp:336 > > 4 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:510 > > 5 xul.dll nsBaseAppShell::Run > > widget/src/xpwidgets/nsBaseAppShell.cpp:170 > > 6 xul.dll nsAppStartup::Run > > toolkit/components/startup/src/nsAppStartup.cpp:193 > > 7 nspr4.dll PR_GetEnv > > 8 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:110 > > 9 firefox.exe __tmainCRTStartup > > obj-firefox/memory/jemalloc/src/crtexe.c:591 > > 10 kernel32.dll BaseThreadInitThunk > > 11 ntdll.dll __RtlUserThreadStart > > 12 ntdll.dll _RtlUserThreadStart > > > > That is bug 519886. > > You are crashing everywhere and the developers in bug 519886 don't know how > > this crash is happening. Only the skype extension is known to cause such a > > crash. > > Are you sure that you entered the safemode ? > > Do you got the safemode startup dialog ? > > > Yes, I am in safemode, still in safemode. When I go to start up Firefox, I go > to start, open the Mozilla Firefox folder and click on Mozilla Firefox > (safemode). Are you referring to skype, the program to talk on? I don't even > have that on my computer if so. This is what I click on when I go into > safemode. It is the properities: "C:\Program Files\Mozilla Firefox\firefox.exe" > -safe-mode. Thank you for your time. Please fix me as I love your browser. I > had never had this problem till a few weeks ago. It crashed again. Here is the report ID. 15361125-0844-4fdb-a91b-6835d2091026 10/26/2009 10:14 PM Thanks for all your help.

(In reply to comment #22) > (In reply to comment #21) > > (In reply to comment #20) > > > 0 xul.dll nsScriptLoader::StartLoad > > > content/base/src/nsScriptLoader.cpp:264 > > > 1 xul.dll nsScriptLoader::PreloadURI > > > content/base/src/nsScriptLoader.cpp:1066 > > > 2 xul.dll nsPreloadURIs::PreloadURIs > > > parser/htmlparser/src/nsParser.cpp:383 > > > 3 xul.dll nsPreloadURIs::Run parser/htmlparser/src/nsParser.cpp:336 > > > 4 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:510 > > > 5 xul.dll nsBaseAppShell::Run > > > widget/src/xpwidgets/nsBaseAppShell.cpp:170 > > > 6 xul.dll nsAppStartup::Run > > > toolkit/components/startup/src/nsAppStartup.cpp:193 > > > 7 nspr4.dll PR_GetEnv > > > 8 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:110 > > > 9 firefox.exe __tmainCRTStartup > > > obj-firefox/memory/jemalloc/src/crtexe.c:591 > > > 10 kernel32.dll BaseThreadInitThunk > > > 11 ntdll.dll __RtlUserThreadStart > > > 12 ntdll.dll _RtlUserThreadStart > > > > > > That is bug 519886. > > > You are crashing everywhere and the developers in bug 519886 don't know how > > > this crash is happening. Only the skype extension is known to cause such a > > > crash. > > > Are you sure that you entered the safemode ? > > > Do you got the safemode startup dialog ? > > > > > > Yes, I am in safemode, still in safemode. When I go to start up Firefox, I go > > to start, open the Mozilla Firefox folder and click on Mozilla Firefox > > (safemode). Are you referring to skype, the program to talk on? I don't even > > have that on my computer if so. This is what I click on when I go into > > safemode. It is the properities: "C:\Program Files\Mozilla Firefox\firefox.exe" > > -safe-mode. Thank you for your time. Please fix me as I love your browser. I > > had never had this problem till a few weeks ago. > > > It crashed again. Here is the report ID. > 15361125-0844-4fdb-a91b-6835d2091026 10/26/2009 10:14 PM > > Thanks for all your help. Crashed again. fc26a05e-7e06-42e4-b8fc-b376a2091026 10/26/2009 11:41 PM Thanks

Both of those crashes are not part of this bug; checking them (just click the link) before reporting them would help. :)

(In reply to comment #24) > Both of those crashes are not part of this bug; checking them (just click the > link) before reporting them would help. :) How am I supposed to know what crash belongs to what? I don't know your system! I am just reporting them. This is getting very frustrating and I don't appreciate your comment. I am about ready to just get rid of Firefox and let my friends know about all the trouble I am having with it. I have no idea how to tell what is what with your system!

Madison, when you click on the about:crashes crash report, the page that (eventually) comes up will list where the crash happened. If it doesn't match the focus of this bug - a crash at imgRequest::NotifyProxyListener(imgRequestProxy*) - it is a separate issue, and should be filed as such. But if you're seeing this many crashes, something is obviously very wrong with Firefox on your computer. This isn't normal. I suggest going to http://support.mozilla.org and talking to some of the live chat volunteers, who will help you fix your problems.

(In reply to comment #26) > Madison, when you click on the about:crashes crash report, the page that > (eventually) comes up will list where the crash happened. If it doesn't match > the focus of this bug - a crash at > imgRequest::NotifyProxyListener(imgRequestProxy*) - it is a separate issue, and > should be filed as such. > > But if you're seeing this many crashes, something is obviously very wrong with > Firefox on your computer. This isn't normal. I suggest going to > http://support.mozilla.org and talking to some of the live chat volunteers, who > will help you fix your problems. On this report, where does it show where the crash happened? I don't see it. Signature imgRequest::NotifyProxyListener(imgRequestProxy*) UUID 3f753b2d-2a2a-4b6c-bb25-bd33e2091015 Time 2009-10-15 19:47:26.910102 Uptime 1372 Last Crash 1376 seconds before submission Product Firefox Version 3.5.3 Build ID 20090824101458 Branch 1.9.1 OS Windows NT OS Version 6.0.6002 Service Pack 2 CPU x86 CPU Info AuthenticAMD family 17 model 3 stepping 1 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x20 User Comments Processor Notes Related Bugs

The "Signature" part is what you're looking for.

1323 /* imgIRequest loadImageWithChannel(in nsIChannel channel, in imgIDecoderObserver 1430 rv = CreateNewProxyForRequest(request, loadGroup, aObserver, 1431 requestFlags, nsnull, _retval); 1432 request->NotifyProxyListener(static_cast<imgRequestProxy*>(*_retval)); there's a failure check missing before 1432. a friend is currently playing with stress, so he hit a similar crash in this function, but i think his is different.

Comment on attachment 438689 [details] [diff] [review] handle CreateNewProxyForRequest consistently Christian doesn't review imagelib very much, I think :) This is almost certainly bitrotten, but I'll take a look at it at some point.

Comment on attachment 438689 [details] [diff] [review] handle CreateNewProxyForRequest consistently Yeah, this is really bitrotten, but I approve of it 100% in principle. If someone wants to update this patch for check-in, please do!