User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.1.5) Gecko/20091105 Fedora/3.5.5-1.fc11 Firefox/3.5.5 Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.1.5) Gecko/20091105 Fedora/3.5.5-1.fc11 Firefox/3.5.5 My doctors are part of the Baylor Healthcare System. Baylor uses an online Electronic Healthcare Records (EHR) system that is accessible via the web, (at least for non-firefox users apparently). When I try to visit the site, instead of seeing it, I am redirected to a page which says "Unsupported Browser Warning" and then tells me I should switch to Firefox version 2.0 or later. I am using Firefox 3.5.5 on Fedora 11 and I have also tried Firefox 3.0.2 on Fedora 10 with the same results. I've tried several other GNU/Linux Firefox computers with similar results. I'm not certain if this is a browser bug or a bug in the website's browser detection. Any advice appreciated. Reproducible: Always Steps to Reproduce: 1. visit www.baylorofficeehr.com in Firefox browser 2. get an error page saying your browser is unsupported 3. Actual Results: Can't view website Expected Results: view website I'm attempting to find some tech support contact at Baylor but apparently all the contact info is available only on the website which Firefox can't view. :(

I can confirm this. If I use the useragent string Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.3a1pre) Gecko/20091110 Minefield/3.7a1pre I am redirected to https://www.baylorofficeehr.com/mc10/UnsupportedBrowser.html But if I use Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5 I go to the site https://www.baylorofficeehr.com/mc10/login.aspx?ReturnUrl=%2fmc10%2finbox.aspx so my bet is that it's up to the site to fix it.

(In reply to comment #1) > so my bet is that it's up to the site to fix it. Your bet is correct. Steven, will you please contact the site and tell them they should be sniffing for "Gecko", not "Firefox"? http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#contacting explains how.

I've attempted to but there is apparently no way to contact anyone by either email or phone who actually has any connection with this website. The website says all tech support comes through my local doctor's office, which is of course useless - they have no clue about the technical details of the website and no idea who to contact. I'll keep working on it though. Meanwhile, I was able to install the User Agent Switcher plugin for Firefox and get in as IE8.

(In reply to comment #3) > I've attempted to but there is apparently no way to contact anyone by either > email or phone who actually has any connection with this website. Betcha the DNS contacts will go somewhere... http://www.networksolutions.com/whois-search/baylorofficeehr.com http://www.networksolutions.com/whois-search/baylorhealthcare.com (the site more generally responsible for that domain) > Meanwhile, I was able to install the User Agent Switcher plugin for Firefox and > get in as IE8. A better solution is to spoof as Firefox on a different platform, since telling a site you're using IE when you aren't can lead to very broken results. It looks like they're sniffing at least partially by platform, too -- they would apparently like to pretend Linux doesn't exist, which may be a separate problem from the fact that they're sniffing for specific browser names on "supported" platforms. If they were sniffing the right way, though, neither one would be an issue, so let's keep this as a single bug for the time being.

Thanks, I've emailed the domain contacts. So far no one I've talked to at the local doctor office is able to understand the problem or knows of any technical contacts for the site. Over the last couple of days, I've emailed quite a few contact email addresses listed on various Baylor websites and used a couple of web-based comment forms. So far none of them have resulted in even an automated reply.

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0 Upon visiting, I am asked for log in information - therefore, closing bug. Please reopen if necessary.