Closed
Bug 534403
Opened 15 years ago
Closed 12 years ago
Thunderbird 3.0 Mac stops mail collection until rebooted. Intermittent problem. msg "this folder is being processed"
Categories
(MailNews Core :: Networking: POP, defect)
Tracking
(Not tracked)
RESOLVED
INCOMPLETE
People
(Reporter: nature1953, Unassigned)
Details
(Keywords: qawanted)
User-Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en; rv:1.9.0.16) Gecko/2009120123 Camino/2.0.1 (like Firefox/3.0.16)
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-GB; rv:1.9.1.5) Gecko/20091204 Thunderbird/3.0
Twice since installing Thunderbird 3.0, it has stopped auto-collecting mail [from a gmail account]. Telling it to collect mail manually results in a "processing folder" error message - which clearly it is not. Only solved by quitting Thunderbird (which it allows) and restarting. I know that it has stopped working because I continually [24/7] receive google news alerts and finally realise this has stopped happening.
Reproducible: Sometimes
Steps to Reproduce:
1.Start Thunderbird
2.Leave Thunderbird continuously collecting mail
3.Eventually it hangs
Actual Results:
Leave Thunderbird auto collecting mail for 24 hours
Expected Results:
It should not have hung.
Model Name: MacBook Pro
Model Identifier: MacBookPro5,3
Processor Name: Intel Core 2 Duo
Processor Speed: 2.66 GHz
Number Of Processors: 1
System Version: Mac OS X 10.5.8 (9L31a)
Comment 1•15 years ago
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Do you have any extensions installed? Have you tried running in safe mode?
Reporter | ||
Comment 2•15 years ago
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I have not tried running in safe mode and will do so. I see it’s been 6.5 days sine I last rebooted this Mac.
Reporter | ||
Comment 3•15 years ago
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I have not tried running in safe mode and will do so. I see it’s been 6.5 days
since I last rebooted this Mac.
Updated•15 years ago
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Severity: normal → critical
Keywords: hang
Summary: Thunderbird 3.0 Mac hangs and will not allow mail collection until rebooted. Intermittent problem → Thunderbird 3.0 Mac hangs and will not allow mail collection until rebooted. Intermittent problem. msg "processing folder"
Version: unspecified → 3.0
Reporter | ||
Comment 4•15 years ago
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Just to reconfirm. It’s still happening. No mail for maybe three hours and a 'This folder is being processed' error. Quit Thunderbird 3.0 and boot again and the mail comes flooding in.
Comment 5•15 years ago
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is this a new install of thunderbird?
are you coming from version 2?
Summary: Thunderbird 3.0 Mac hangs and will not allow mail collection until rebooted. Intermittent problem. msg "processing folder" → Thunderbird 3.0 Mac hangs and will not allow mail collection until rebooted. Intermittent problem. msg "this folder is being processed"
Reporter | ||
Comment 6•15 years ago
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Went from 2 => 3.
Reporter | ||
Comment 7•15 years ago
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Just noticed it happened again after a while when it didn’t. Three hours of no mail.
Reboot Thunderbird 3. Three hours worth of mail comes flooding back in just fine.
Reporter | ||
Comment 8•15 years ago
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And - after some days - it happened again with days of continuous use (except when the PB is asleep which isn’t much). Supposedly processing folder when it wasn’t. No problem quitting Thunderbird 3 and restarting it so it then behaves just fine. Almost a three hour outage.
Reporter | ||
Comment 9•15 years ago
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Again: “Alert. This folder is being processed..."
It isn't.
Reporter | ||
Comment 10•15 years ago
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And again. So that was a much shorter gap between occurrences. I have Thuhderbird working constantly from about 8am to 12 midnight. This problem is *really* intermittent with no discoverable pattern prompting failure.
Comment 11•15 years ago
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How many mailbox do you have ? Are those Pop mailboxes ? My guess is that you are trying to often to check the content of the mailboxes, so when a second checks starts for your boxes the first one isn't finished yet and catches up with the first one , and that prompts the error. trying playing with you how often you check for new mail settings to see if my idea is correct.
Reporter | ||
Comment 12•15 years ago
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"How many mailbox do you have ? Are those Pop mailboxes ? My guess is that you
are trying to often to check the content of the mailboxes, so when a second
checks starts for your boxes the first one isn't finished yet and catches up
with the first one..."
Nope. Just the one mailbox.
Thunderbird auto checks for a while and then for three hours it just hangs there until I reboot it.
Comment 13•15 years ago
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Thanks - I don't see any information about you running in -safe-mode , and your findings with that.
Reporter | ||
Comment 14•15 years ago
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I ran in "safe mode" for a short while and the Mac was basically useless to me like that - so I pretty soon stopped. Since the problem is so intermittent, the prospect of running in "safe mode" for two weeks on the off chance was unacceptable.
Comment 15•15 years ago
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(In reply to comment #14)
> I ran in "safe mode" for a short while and the Mac was basically useless to me
> like that - so I pretty soon stopped. Since the problem is so intermittent, the
> prospect of running in "safe mode" for two weeks on the off chance was
> unacceptable.
I meant http://kb.mozillazine.org/Safe_mode .
Reporter | ||
Comment 16•15 years ago
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Oh OK. That I didn't know. So I issue
/Applications/Thunderbird.app/Contents/MacOS/thunderbird-bin -safe-mode
in Terminal.
I can't seem to find how I eventually undo that?
Comment 17•15 years ago
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a) Please list all your extensions.
b) you haven't said whether your mailbox is pop or imap
Also, can you check your account settings (Tools|Accounts) to see that they are correct?
There is procedure and list of items at https://wiki.mozilla.org/Thunderbird:Testing:Shutdown_Hang which are applicable to this situation.
Reporter | ||
Comment 18•15 years ago
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Thunderbird Extensions:
Attachment Sizes
British English Dictionary
FoxClocks
Image Zoom
Pop mailbox
Account settings seem fine.
Comment 19•15 years ago
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(In reply to comment #16)
> Oh OK. That I didn't know. So I issue
> /Applications/Thunderbird.app/Contents/MacOS/thunderbird-bin -safe-mode
> in Terminal.
Does TB behaves better ?
> I can't seem to find how I eventually undo that?
just quit and double click on the icon to restart tb and tb will be started with all your extensions and themes.
Reporter | ||
Comment 20•15 years ago
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How does it behave? Well firstly, I'm unconvinced the Terminal command is actually working according to what I read on the website eg FoxClocks still appears to be working. (In my case it's /Applications/Thunderbird ƒ/Thunderbird.app/Contents/MacOS/thunderbird-bin -safe-mode)
And in any case it would take a few days to notice any difference.
Comment 21•15 years ago
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Confirmed, I have exactly the same problem. I thought this to be temporary at first and deemed it only an annoyance, but now I found that TB was not receiving mails for hours (without complaining unless I manually triggered it).
Also with TB 3.0 on Mac, and I also keep TB running - so probably there is some relation to waking up from sleep mode. I have two POP mailboxes and I also went from TB 2 to TB 3. I have no extensions installed.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Comment 22•15 years ago
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FTR: Just found bug 466933 which looks suspiciously similar. It already appeared on Shredder nightlies and is not Mac-specific.
Reporter | ||
Comment 23•15 years ago
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I've now checked and I have no correlation between "Sleep" and this problem manifesting. My mac goes through very many "Sleep" cycles without it happening and then Boom, it happens again.
Reporter | ||
Comment 24•15 years ago
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Thunderbird 3.01 is still doing it.
Updated•15 years ago
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Whiteboard: [gs]
Comment 25•15 years ago
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nature1953, please attach the end of the log file for
timestamp,pop3:5
using instructions at https://wiki.mozilla.org/MailNews:Logging and running without FoxClocks extension
Updated•15 years ago
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Component: General → Networking: POP
Product: Thunderbird → MailNews Core
QA Contact: general → networking.pop
Version: 3.0 → unspecified
Comment 26•15 years ago
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I confirm that Thunderbird 3.0.4 on Mac OS 10.5.8 is handing in the folder processing routine. I think that it happens most frequently after a system sleep but don't yet know what to collect in terms of proof. Your comments please.
I regularly recover from this hang by restarting Thunderbird. Usually the app will immediately POP a few to many messages from the server and return to normal operation until the next sleep occurs. The hang does not occur after EVERY sleep, just frequently enough to be obvious and annoying.
Comment 27•15 years ago
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To bug opener and problem reporter for same problem of this bug(similar to bug 466933):
Sleep/wakeup or suspend/resume is similar to "power off/on of network card only" for Thunderbird(user who accesses network via network card, cable, adsl modem, ...). Bug 466933 is for such case.
If this bug occurs while OS and Tb is running without any power down of any component of PC, another suspect is IP address change by DHCP due to retention time while PC is active.
Do you use DHCP?
If yes, can you check your PC's IP address periodically by ipconfig command while normally running, and check PC's IP address when your problem occurs while running even though sleep/suspend doesn't happen.
Mac OS X : at Terminal, ipconfig
MS Win : At Command Prompt, ipconfig
Can you test and get NSPR log with try server build with additional logging enabled? (see Bug 466933 for parameters etc.)
Mac OS X : Bug 466933 comment #76
MS Win : Bug 466933 comment #81
Comment 28•15 years ago
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I can confirm this issue on OSX 10.6.3 with Thunderbird 3.0.x and 3.1 RC1. Wake/sleep cycles seem to cause Thunderbird to hang, not receiving any new mail. When I close Thunderbird it hangs until I force quit. Upon opening again mail comes flooding in.
Comment 29•15 years ago
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In addition to my last message I will note that I only have IMAP accounts (gmail and etc).
Comment 30•14 years ago
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Reporter's comments don't read like a hang so I think more recent comments are straying from the issue that reporter stopped receiving mail (or it appears so).
nature1953, next time you see this please:
* does taking thunderbird offline and back online clear the condition?
* does repair folder from folder properties (right+click folder) help?
* if the above do not help, please attach a protocol log with parameters
timestamp,pop3:5
https://wiki.mozilla.org/MailNews:Logging
For those with hangs (where the UI stops responding) on Mac please consult this list - https://bugzilla.mozilla.org/buglist.cgi?chfieldto=Now&keywords=hang%20&query_format=advanced&keywords_type=allwords&chfieldfrom=2y&type0-0-0=nowords&value0-0-0=count%20counts&resolution=---&product=MailNews%20Core&product=Thunderbird&op_sys=Mac%20System%207&op_sys=Mac%20System%207.5&op_sys=Mac%20System%207.6.1&op_sys=Mac%20System%208.0&op_sys=Mac%20System%208.5&op_sys=Mac%20System%208.6&op_sys=Mac%20System%209.x&op_sys=Mac%20OS%20X
Severity: critical → major
Summary: Thunderbird 3.0 Mac hangs and will not allow mail collection until rebooted. Intermittent problem. msg "this folder is being processed" → Thunderbird 3.0 Mac stops mail collection until rebooted. Intermittent problem. msg "this folder is being processed"
Comment 31•12 years ago
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nature1953....
(In reply to Wayne Mery (:wsmwk) from comment #30)
>
> nature1953, next time you see this please:
> * does taking thunderbird offline and back online clear the condition?
> * does repair folder from folder properties (right+click folder) help?
> * if the above do not help, please attach a protocol log with parameters
> timestamp,pop3:5
> https://wiki.mozilla.org/MailNews:Logging
(In reply to WADA from comment #27)
> To bug opener and problem reporter for same problem of this bug(similar to
> bug 466933):
>
> Sleep/wakeup or suspend/resume is similar to "power off/on of network card
> only" for Thunderbird(user who accesses network via network card, cable,
> adsl modem, ...). Bug 466933 is for such case.
> If this bug occurs while OS and Tb is running without any power down of any
> component of PC, another suspect is IP address change by DHCP due to
> retention time while PC is active.
> Do you use DHCP?
> If yes, can you check your PC's IP address periodically by ipconfig command
> while normally running, and check PC's IP address when your problem occurs
> while running even though sleep/suspend doesn't happen.
> Mac OS X : at Terminal, ipconfig
> MS Win : At Command Prompt, ipconfig
>
> Can you test and get NSPR log with try server build with additional logging
> enabled? (see Bug 466933 for parameters etc.)
> Mac OS X : Bug 466933 comment #76
> MS Win : Bug 466933 comment #81
no one in https://getsatisfaction.com/mozilla_messaging/topics/this_folder_is_being_processed_please_wait_until_processing_is_complete_to_get_messages sees the problem anymore, so removing [gs]
Comment 32•12 years ago
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Resolved per whiteboard
Status: NEW → RESOLVED
Closed: 12 years ago
Flags: needinfo?(nature1953)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2012-12-21]
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Description
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