Closed Bug 554286 Opened 15 years ago Closed 14 years ago

Print Preview or Print to PDF on any webpage crashes Firefox [@ libobjc.A.dylib@0x15688 | HPSmartPrint@0xe1ef ]

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Version:
3.6 Branch
Platform:
x86
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED DUPLICATE of bug 461355

People

(Reporter: bugzilla, Unassigned)

Details

User-Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 Every time I try to Print Preview or Print to PDF (which works correctly) Firefox will crash 5-30 seconds afterwards. Reproducible: Always Steps to Reproduce: 1. File -> Print 2. Print Preview 3. PDF -> Save As PDF Actual Results: A short while after showing the preview or saving the pdf Firefox will crash Expected Results: Not crashed :) libobjc.A.dylib@0x15688 | HPSmartPrint@0xe1ef EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE Crash Reports bp-03ca909a-ebfb-4e94-9223-cba712100323 23/03/2010 11:13 bp-fca94f47-574e-43a4-b6e1-1c0442100301 01/03/2010 17:07 bp-627d6f35-f7a5-44e4-8189-4d15d2100301 01/03/2010 13:35 bp-a6c5c527-048c-406f-a147-dd0b52100301 01/03/2010 13:29 bp-6293e6ec-fb73-4998-9298-e12aa2100225 25/02/2010 18:17 bp-9718f7b2-8d15-40ef-b17c-848212100225 25/02/2010 17:45 bp-5a97968f-3419-4835-9cb2-5a17d2100225 25/02/2010 17:02 bp-4f464620-64c5-43e2-acbd-d40d92100225 25/02/2010 16:56
Version: unspecified → 3.6 Branch
Looks like a problem with the HP drivers
Summary: Print Preview or Print to PDF on any webpage crashes Firefox → Print Preview or Print to PDF on any webpage crashes Firefox [@ libobjc.A.dylib@0x15688 | HPSmartPrint@0xe1ef ]
Just to add I'm pretty sure I didn't have these issues with Firefox 3.0-3.5. Also add info to above: Initially I hadn't installed any printer drivers however my Mac is sitting on a network with an HP LaserJet 3055 which OSX picked it up automatically. I also have an HP Photosmart C3100 via USB and just installed the latest HP drivers both via HP & the Apple Software update. I changed the printer from the LaserJet to the Photosmart printer - still get the same issue. Report here: bp-1d7c18b3-5b37-4dc8-a139-50ae92100323 23/03/2010 17:18 Also if I output to pdf wouldn't this be using a different software driver? As this is just built-in functionality on the mac. This also causes the issue...
Pretty sure this is a dupe of Bug 461355. There are also two other bugs on file with the same stack: Bug 489713 Bug 548187
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → DUPLICATE
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