User-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; WOW64; Trident/4.0; GTB6.5; .NET CLR 2.0.50727; .NET CLR 3.5.30729) Build Identifier: 3.1.1 ... Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.9.2.7) Gecko/20100713 Lightning/1.0b2 Thunderbird/3.1.1 Began losing sent emails yesterday morning, possibly due to virus. But checked for and installed update 3.1.1. Have run latest Ad-Aware, Spybot, avast!, and MalwareBytes. My sent emails continue to be lost. Is there a way to increase storage space for sent emails? You help greatly appreciated. Reproducible: Always Steps to Reproduce: 1. Send an email. 2. Go to Sent Folder. 3. No record of Sent emails, since yesterday morning. Actual Results: Can not find emails that I have sent. Expected Results: Let me find emails in Sent folder, as has always been the case before, from many versions of Eudora through many versions of Thunderbird, over many years. I wish I could be of more help. I am totally flummoxed and find it hard to communicate efficiently.

What's the size on disk of your sent folder ? are you using pop or imap ?

(In reply to comment #1) > What's the size on disk of your sent folder ? > > are you using pop or imap ? Thanks for your quick attention and good questions, Ludovic! I use POP3 in mailwasher and have until now had no reason to wondeer whether that somehow was changed in Thunderbird. I'm still looking for where that is in Thunderbird. And I have tried but failed to discover how to enlarge the size of the Sent folder. All I can find from the Messaging Help system has to do with text sizes. I do find Local Folders | Disk Space where I have previously set "Don't delete any messages" as well as "Always keep starred messages" [a friend named Starr used to insist that "starred" should read "asterisked" ;-) ]. At Copies and Folders the buttons "Place a copy in" and "'Sent' Folder on" are both selected. At Account Settings, the Account Name is like s_etc@isp.com, whereas the email address itself is more like s@isp.com, both accounts being active; that has caused no problem in the past. Sorry, but I simply can not find where to discover-and-or-change current settings for IMAP/POP or Sent-folder file-size limits. I have taken time to move lots of messages out of the Sent folder, but I still find no messages there since 2 August, and I know that I have sent messages from there -- though I have had to move most email activity to a different (this) computer. I hope that you can take time to educate me as to what I should do next. Thanks again for your kind help! -Steve-

(In reply to comment #2) > (In reply to comment #1) > > What's the size on disk of your sent folder ? > > > > are you using pop or imap ? > > Thanks for your quick attention and good questions, Ludovic! > > I use POP3 in mailwasher and have until now had no reason to wondeer whether > that somehow was changed in Thunderbird. I'm still looking for where that is > in Thunderbird. What's mailwasher ? > And I have tried but failed to discover how to enlarge the size of the Sent > folder. All I can find from the Messaging Help system has to do with text > sizes. I do find > Local Folders | Disk Space > > where I have previously set "Don't delete any messages" as well as "Always keep > starred messages" [a friend named Starr used to insist that "starred" should > read "asterisked" ;-) ]. > > At Copies and Folders the buttons "Place a copy in" and "'Sent' Folder on" are > both selected. > > At Account Settings, the Account Name is like s_etc@isp.com, whereas the email > address itself is more like s@isp.com, both accounts being active; that has > caused no problem in the past. go to your profile see http://support.mozillamessaging.com/en-US/kb/Profiles and figure out the size of your sent folder :-)

Hi again, Ludovic: Please see www.mailwasher.net for a better understanding of mailwasher. I use it to choose which emails to delete before reading or to peek at content while it is still at the remote server, before deciding whether to DL it to my own HDD. Okay, we're getting somewhere (It would be nice to be able to attach a screen shot to this msg). I had problems with Eudora that prompted me some years ago to move to Thunderbnird. Those problems are reflected in the fact that I have 7 folders listed under *Profiles\etc.\Mail. That folder is itself 27.0GB in size (I'm a busy communicator, when things go well). While one of those is named POP3, among the others only two were accessed this year: mail.theriver-2.com 1.45GB 8/4/2010 10:05 PM Local Folders-2 18.3GB 8/6/2010 11:02 AM but in Local Folders 3.13GB 10/2/2008 12:42 PM I do find file Sent.msf 685KB 6/9/2008 10:56 AM I'm still lost. Hoping this helps you to hewlp me further. Thanks again! -Steve-

>Local Folders-2 18.3GB 8/6/2010 11:02 AM That's Huge. >Local Folders 3.13GB 10/2/2008 12:42 PM This is under the limit so things should work. Can you check which sent folder TB is trying to use Tools -> Account Settings -> Servere setting there's a local directory entry there can you share where that points to and also list the entire Local Folders. I have no clue why you have a -2 and where it comes from. is -2 visible from the Thunderbird UI ?

Ludovic, I must resort to sending you personal email, in order efficiently to let you see the details of my problems, which will necessitate sending some screen shots. Perhaps we can return to this forum with a final summary that will help anybody else who is truly interested. If anybody else is, then maybe they can chime in and say so. ;-) Thanks! -Steve-

ok

Steve, ludo, has this problem beensorted out?

Thanks for your concern, Wayne. Frankly, lack of resolution to this problem drove me to handling email now on a separate machine. What would be nice is having a program that would sort through "competing" multiple profiles -- created over years of having sporadic problems with both Eudora and Thunderbird -- in order to boil them down to pointing only to non-redundant messages in only one profile. I don't know how to do that for myself and wonder whether my problems are shared by others widely enough to warrant spending any time on it at your end. Please feel free to communicate with me by direct email, if you like. Thanks again! -Steve-

Steve Langford(bug opener), can you check file size of "Sent" and "Sent.msf" instead of directory size only? Bug 387502 was already fixed, but Bug 598104 still remains. > mail.theriver-2.com 1.45GB 8/4/2010 10:05 PM If multiple accounts, or if account is deleted and re-defined, suffix is added. > Local Folders-2 18.3GB 8/6/2010 11:02 AM > Local Folders 3.13GB 10/2/2008 12:42 PM Upon upgrade to Tb 3.0 or Tb 3.1, "adding suffix to 'Local Folders'" can happen due to some known bugs in migration code. Please check current "Local directory:" setting of Account Settins/Server Setting.

Dear Wayne: Thanks for your persisting interest in helping me. Local Directory currently is set to C:\Documents and Settings\Administrator\Application Data\Thunderbird\Profiles\b2wl60j6.default\Mail\Local Folders-2 wherein file sent has size on disk = 4.09 GB (4,393,836,544 bytes) and file sent.msf has size on disk = 2.24 MB (2,355,200 bytes) Hoping this helps, -Steve-

(In reply to comment #0) > Gecko/20100713 Lightning/1.0b2 Thunderbird/3.1.1 (In reply to comment #11) > wherein file sent has size on disk = 4.09 GB (4,393,836,544 bytes) Dup of Bug 598104. See bug 387502 comment #118 for general recovery procedure. > Local Directory currently is set to > C:\Documents and Settings\Administrator\Application > Data\Thunderbird\Profiles\b2wl60j6.default\Mail\Local Folders-2 Check next entries in prefs.js. Is "...\Mail\Local Folders" used by "smart mailboxes"? > mail.server.serverA.name = Unified Folders > mail.server.serverA.hostname = smart mailboxes > mail.server.serverA.directory = ??? > mail.server.serverA.directory-rel = [ProfD]???? > mail.server.serverB.name = Local Folders > mail.server.serverB.hostname = Local Folders > mail.server.serverB.directory = C:\Doc...\...\Mail\Local Folders-2 > mail.server.serverB.directory-rel = [ProfD]Mail\Local Folders-2

See Bug 534382 for ...\Mail\Local Folders-X use. > Bug 534382 TB stores new fetched e-mails in Local Folders-1 after upgrade from tb2 to tb3 > (deferred_to_account is deleted, and the account/server number is used by "Smart Folders" of Tb3. > Somehow directory for "Smart Folders" becomes "Local Folders-1")

If either of those two, most-recent, responses suggested that I do something else to help you help me, I don't know what it was. Thanks for being on it! -Steve-

(In reply to comment #14) > If either of those two, most-recent, responses suggested that I do something > else to help you help me, I don't know what it was. Yes , wada is giving you a solution to fix your issue the stroke link and is asking you a bit more information that lies in your prefs.js file (that file is in your profile too).

Closing as dup of Bug 598104.