Hi Bob, I'm going to file a couple of bugs. This is the most popular crash, it seems to be Flash talking to nVidia via dx9. I've saved the .dmp file for 7a65c307-e478-4ec3-8b5b-a12502100803. I'll try to get someone to see if we can track down a reporter, however based on the nice crash address and the fact that nvidia doesn't seem to be omitting frame pointers, I hope you can do something w/o a dump. If you can provide public symbols (as flash has), either to mozilla in general, or to me directly, we can try to improve the stack report. Tomcat: can you try to track down an email address for which we have a dump? http://crash-stats.mozilla.com/report/list?product=Fennec&product=Firefox&product=SeaMonkey&product=Thunderbird&platform=windows&query_search=signature&query_type=startswith&query=nv&date=08%2F05%2F2010%2011%3A11%3A25&range_value=1&range_unit=weeks&hang_type=crash&process_type=any&plugin_field=&plugin_query_type=&plugin_query=&do_query=1&admin=&signature=nvd3dum.dll%400x351943 Firefox 3.6.8 Crash Report [@ nvd3dum.dll@0x351943 ] Search Mozilla Support for Help ID: 7a65c307-e478-4ec3-8b5b-a12502100803 Signature: nvd3dum.dll@0x351943 Details Modules Raw Dump Extensions Comments Correlations Signature nvd3dum.dll@0x351943 UUID 7a65c307-e478-4ec3-8b5b-a12502100803 Process Type plugin Version: Filename: NPSWF32.dll Time 2010-08-03 00:48:49.486799 Uptime 595642 Install Age 663126 seconds (1.1 weeks) since version was first installed. Product Firefox Version 3.6.8 Build ID 20100722155716 Branch 1.9.2 OS Windows NT OS Version 6.1.7600 CPU x86 CPU Info GenuineIntel family 6 model 15 stepping 11 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x124 Frame Module Signature [Expand] Source 0 nvd3dum.dll nvd3dum.dll@0x351943 1 nvd3dum.dll nvd3dum.dll@0x452948 2 nvd3dum.dll nvd3dum.dll@0x2ec33a 3 nvd3dum.dll nvd3dum.dll@0x2df420 4 nvd3dum.dll nvd3dum.dll@0x35480f 5 nvd3dum.dll nvd3dum.dll@0x358316 6 nvd3dum.dll nvd3dum.dll@0x32fa61 7 d3d9.dll CBatchFilterI::LHBatchCreateResource 8 d3d9.dll CreateSurfaceLH 9 d3d9.dll DdCreateSurfaceLH 10 d3d9.dll DdCreateSurfaceFilter 11 d3d9.dll CSurface::CreateOffscreenPlainSurface 12 d3d9.dll CDxva2Container::CreateSurface 13 dxva2.dll dxva2.dll@0x3811 14 dxva2.dll dxva2.dll@0x37c3 15 NPSWF32.dll F_1770249468________________________________________ F743830518_____________________________________________________:451 16 NPSWF32.dll F_512974138____________________________________ F743830518_____________________________________________________:2383 17 NPSWF32.dll F_96881386________________________________________________________ F743830518_____________________________________________________:431 18 NPSWF32.dll init_dpb F2100566801_______________________________________________:4678 nvapi.dll 8.17.12.5721 45D25E5C0B2748E189FE18196B9D71031 nvapi.pdb nvd3dum.dll 8.17.12.5721 00C8F5A8FF5C4D5F921FF1BA1C9CC85B1 nvd3dum.pdb d3d9.dll 6.1.7600.16385 2B657D54C2944AA2934133427D11574D2 d3d9.pdb NPSWF32.dll 10.1.53.64 547FB6F990234E7FAABA5DE4C9F5BB911 NPSWF32.pdb dxva2.dll 6.1.7600.16385 EFD40ACCC3FD48B69262D97BBD1DD2972 dxva2.pdb d3d8thk.dll 6.1.7600.16385 D9C3A335615F448EA0B012D76716E6B72 d3d8thk.pdb We have 603 crash reports. Including both Vista and 7. Covering Firefox 3.0.19, 3.5, 3.5.11, 3.6.3, 3.6.7, 3.6.8, 4.0b1, 4.0b2, and Seamonkey 2.0.6.

How do I get the raw dump file? Cannot see it in the links provided?

We don't generally provide them to third parties for confidentiality reasons. I have the .dmp on my computer. The easiest way for me to share a .dmp is if we can track down a reporter and get permission to share it. Is it possible for you to provide some form of pdb files to me?

I have had this crash a couple of times, you can use my dump file. Contact me if needed.

It also happens with the latest NVIDIA driver and Flash plugin versions. Signature nvd3dum.dll@0x41566c UUID 120eec17-a501-4d00-84a6-3439c2111206 Date Processed 2011-12-06 17:58:24.373226 Process Type plugin Version: Filename: NPSWF32.dll Uptime 24171 Install Age 3.4 days since version was first installed. Install Time 2011-12-03 16:09:57 Product Firefox Version 9.0 Build ID 20111130065942 Release Channel beta OS Windows NT OS Version 6.1.7600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 11 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x120 App Notes AdapterVendorID: 10de, AdapterDeviceID: 0402, AdapterSubsysID: 17121019, AdapterDriverVersion: 8.17.12.8538 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ EMCheckCompatibility True Frame Module Signature [Expand] Source 0 nvd3dum.dll nvd3dum.dll@0x41566c 1 nvd3dum.dll nvd3dum.dll@0x116e 2 nvd3dum.dll nvd3dum.dll@0x49e2ed 3 nvd3dum.dll nvd3dum.dll@0x6b1c09 4 nvd3dum.dll nvd3dum.dll@0x6da88b 5 nvd3dum.dll nvd3dum.dll@0x6b36cc 6 nvd3dum.dll nvd3dum.dll@0x6b7e36 7 nvd3dum.dll nvd3dum.dll@0x6aa932 8 nvd3dum.dll nvd3dum.dll@0x42c6b4 9 d3d9.dll CBatchFilterI::LHBatchCreateDecodeDevice 10 d3d9.dll CreateDecodeDeviceLH 11 d3d9.dll CDxva2Container::CreateDecodeDevice 12 dxva2.dll CVideoDecoderDevice::CVideoDecoderDevice 13 dxva2.dll CVideoAccelerationService::CreateVideoDecoder 14 NPSWF32.dll F_1770249468________________________________________ F94706120__________________________________________________:688 15 NPSWF32.dll F_512974138____________________________________ F94706120__________________________________________________:2825 16 NPSWF32.dll F_96881386________________________________________________________ F94706120__________________________________________________:633 17 NPSWF32.dll init_dpb F_2123966815__________________________________________:5509 NPSWF32.dll 11.1.102.55 AEBCF68A3E74455994C9CCE79744EF541 NPSWF32.pdb

forwarding to our video team. we are tracking the issue in #3065146...

is this issue still valid? the linked report no longer brings up any records.

(In reply to smadayag from comment #6) > is this issue still valid? the linked report no longer brings up any > records. The link in comment 4 still works.

@B Todur - missed your post above. deferring to nvidia investigation. our last bug note states it looks to be a driver crash when a decoder is created.

I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.

Version and milestone values are being reset to defaults as part of product refactoring.