Closed
Bug 619773
Opened 14 years ago
Closed 14 years ago
WebGL: Crash with blue screen : "NMI: Parity Check / Memory Parity Error" with ATI Mobility FireGL V5700 and driver 8.752.4.0
Categories
(Core :: Graphics, defect)
Tracking
()
RESOLVED
FIXED
Tracking | Status | |
---|---|---|
blocking2.0 | --- | final+ |
People
(Reporter: thomas, Assigned: bjacob)
References
()
Details
(Keywords: crash, Whiteboard: [softblocker])
Attachments
(2 files)
(deleted),
text/plain
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Details | |
(deleted),
patch
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jrmuizel
:
review+
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Details | Diff | Splinter Review |
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b7) Gecko/20100101 Firefox/4.0b7 Build Identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b7) Gecko/20100101 Firefox/4.0b7 WebGL: Crash with blue screen : "NMI: Parity Check / Memory Parity Error" Every time I try to open http://bodybrowser.googlelabs.com with Firefox/4.0b7 I get this blue screen: ---------------------------------------------------------------------------- *** Hardware Malfunction Call your hardware vendor for support NMI: Parity Check / Memory Parity Error *** The system has halted *** ---------------------------------------------------------------------------- Since I never had blue screens on my system before (1 year in use), this is strange behaviour. I guess this is not easy to track and maybe (probably) it's not Firefox's problem, but a driver problem (graphics card?!). Additional info: System is Lenovo W500 notebook graphics card: ATI Mobility FireGL V5700 driver version: 8.641.1.1000 Reproducible: Always Steps to Reproduce: 1. Use Firefox/4.0b7 2. Open URL http://bodybrowser.googlelabs.com
Comment 1•14 years ago
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Maybe related to bug 597669 given that's also about WebGL/Leveno laptop/ATI Mobility chipset? Could you paste the info from the graphics section of about:support please. Marking as blocking the Ati crashes meta bug 605780.
Updated•14 years ago
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Comment 3•14 years ago
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Try the latest nightly (now ANGLE is used to render WebGL) and the latest graphic driver version.
Reporter | ||
Comment 4•14 years ago
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(In reply to comment #1) > Maybe related to bug 597669 given that's also about WebGL/Leveno laptop/ATI > Mobility chipset? I checked bug 597669, in fact it looks exactly the same, see bug 597669 comment 19 "NMI: Parity check / memory parity error". However the solution from bug 597669 comment 21 does not work for me. I upgraded to the latest graphics drives (same version as in bug 597669), -- but that does not solve the problem for me. > Could you paste the info from the graphics section of about:support please. see below. (In reply to comment #3) > Try the latest nightly (now ANGLE is used to render WebGL) and the latest > graphic driver version. I installed the latest nightly build: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b9pre) Gecko/20101218 Firefox/4.0b9pre No difference, same crash when opening http://bodybrowser.googlelabs.com Here's the long version... ;) I installed the newest graphics driver I could find: http://www-307.ibm.com/pc/support/site.wss/MIGR-73641.html Version : 8.752.4-101022a-107489C Release Date : 2010/11/15 Installer let me upgrade from 8.641.1.0 to 8.752.4 Firefox about:support now shows this : (same version as in bug 597669 comment 21) Graphics Adapter Description ATI Mobility FireGL V5700 Vendor ID 1002 Device ID 9591 Adapter RAM 512 Adapter Drivers aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64 Driver Version 8.752.4.0 Driver Date Direct2D Enabled true DirectWrite Enabled true GPU Accelerated Windows 1/1 Direct3D 10 OT: while upgrading the graphics driver, Firefox also crashed, --- here's the info I got... ;) AdapterDeviceID: 9591 AdapterVendorID: 1002 Add-ons: pagehacker-nico@nc:1.2,{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}:2.11.21.3,{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}:1.3.2,testpilot@labs.mozilla.com:1.0.3,{972ce4c6-7e08-4474-a285-3208198ce6fd}:4.0b7 BuildID: 20101104142426 CrashTime: 1292708899 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1292230166 Notes: AdapterVendorID: 1002, AdapterDeviceID: 9591 ProductName: Firefox ReleaseChannel: beta StartupTime: 1292708721 Theme: classic/1.0 Throttleable: 1 URL: jar:file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox%204.0%20Beta%207/omni.jar!/chrome/toolkit/content/global/aboutSupport.xhtml Vendor: Mozilla Version: 4.0b7 ...so I tried the latest nightly build: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b9pre) Gecko/20101218 Firefox/4.0b9pre This gives one more line under about:config Graphics: WebGL Renderer: ATI Technologies Inc. -- ATI Mobility FireGL V5700 -- 3.3.10057 Compatibility Profile Context FireGL ...but Firefox (or the graphics driver) still crahes when opening http://bodybrowser.googlelabs.com
https://developer.mozilla.org/En/How_to_get_a_stacktrace_with_windbg note that you can also use windbg to analyze your bluescreen
Comment 6•14 years ago
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FWIW, I get the same bluescreen on my W500 using one of the newest official Mobility Catalyst (10.11 or so). Iβve disabled switchable graphics in the bios and Iβm not using the FirePro driver but the one for the regular Mobility-Radeons, thus my card is recognized as HD3650M instead. Same hardware and completely different drivers results in the same error. Iβm starting to wonder what Lenovo/AMD is doing wrong here...
Comment 7•14 years ago
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This is starting to feel like a trend. I suspect we should blocklist OpenGL (non-ANGLE WebGL) on this card altogether.
Assignee: nobody → bjacob
Status: UNCONFIRMED → NEW
blocking2.0: ? → final+
Ever confirmed: true
Updated•14 years ago
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Whiteboard: [softblocker]
Comment 8•14 years ago
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I am seeing this too. Lenovo W500 XP latest video driver. This happens in [Mozilla/5.0 (Windows NT 5.1; rv:2.0b11) Gecko/20100101 Firefox/4.0b11] but also in nightly build [Mozilla/5.0 (Windows NT 5.1; rv:2.0b12pre) Gecko/20110214 Firefox/4.0b12pre]. Any site using webgl will BSOD windows. Crash is so abrupt that even system dump is not generated. interesting is that webgl works just fine in google chrome browser.
Assignee | ||
Comment 9•14 years ago
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@ Michal and anybody who can still reproduce: can you go to about:support, copy to clipboard, and paste there the Graphics section? I would like to see, first of all, if it's using ANGLE.
Updated•14 years ago
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Summary: WebGL: Crash with blue screen : "NMI: Parity Check / Memory Parity Error" → WebGL: Crash with blue screen : "NMI: Parity Check / Memory Parity Error" with ATI Mobility FireGL V5700 and driver 8.752.4.0
Assignee | ||
Comment 10•14 years ago
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@ anybody who can reproduce, it could greatly if you followed these steps: 1) Please download a *debug* build: http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/2011-02-15-03-mozilla-central-debug/ 2) run Minefield from a terminal with the environment variable MOZ_GL_DEBUG_VERBOSE defined, and log all the output into a text file. Not sure how to do this with the Windows command prompt, but you can download MSYS (http://www.mingw.org/wiki/msys) and in the MSYS shell, do this command: MOZ_GL_DEBUG_VERBOSE=1 /path/to/firefox.exe 2>&1 | tee logfile.txt 3) reproduce the crash, reboot computer, cross fingers that the file logfile.txt was actually flushed to disk before the system hung up... Attach the resulting logfile.txt here if it's not too big, otherwise compress it or keep only the last, say, 100 kB.
Comment 11•14 years ago
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Adapter Description ATI Mobility FireGL V5700 Vendor ID 1002 Device ID9591 Adapter RAM Unknown Adapter Drivers ati2dvag Driver Version 8.771.0.0 Driver Date 8-25-2010 Direct2D Enabled false DirectWrite Enabled false (0.0.0.0, font cache n/a) WebGL RendererGoogle Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.541) GPU Accelerated Windows 1/1 Direct3D 9
Reporter | ||
Comment 12•14 years ago
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Adapter Description ATI Mobility FireGL V5700 Vendor ID 1002 Device ID 9591 Adapter 512 Adapter Drivers aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64 Driver Version 8.752.4.0 Driver Date 10-22-2010 Direct2D Enabled true DirectWrite Enabled true (6.1.7600.16699, font cache n/a) WebGL Renderer Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.541) GPU Accelerated Windows 1/1 Direct3D 10
Comment 13•14 years ago
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As windows BSOD the relevant part of log is probably missing. I will try to hack logging to log to file and flush it immed or via UPD but I am not sure it will be any time soon.
Assignee | ||
Comment 14•14 years ago
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OK, the log of GL commands doesn't reveal anything, but the most interesting line is actually this: WARNING: Couldn't load EGL LIB.: file c:/mozilla-build/source/gfx/thebes/GLContextProviderEGL.cpp, line 355 So that means that this time, it failed to use ANGLE, so it used your desktop OpenGL driver. By contrast, when you go to about:support and it says ANGLE (see comment 11) that measn that the dummy WebGL context created by about:support to test was able to use ANGLE. So, failing to use ANGLE seems directly related to the crash, and the question is why does that sometimes happen to you.
Assignee | ||
Comment 15•14 years ago
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One way that we could work around this crash is by blacklisting ATI OpenGL drivers on Windows. So either it would succeed to use ANGLE or you just wouldn't get WebGL. At least that would remove the crash. Then we'd need to understand why it sometimes fails to use ANGLE.
Comment 17•14 years ago
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Comment on attachment 513231 [details] [diff] [review] block ATI OpenGL on Windows Please add a comment like: These were added because ANGLE was failing for some reason bug# and we fallback to using opengl in those situations bug#. This was the easiest way to prevent those crashes.
Attachment #513231 -
Flags: review?(jmuizelaar) → review+
Assignee | ||
Comment 18•14 years ago
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http://hg.mozilla.org/mozilla-central/rev/a454b4dafe19
Status: NEW → RESOLVED
Closed: 14 years ago
Resolution: --- → FIXED
Reporter | ||
Comment 19•14 years ago
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I'm not sure what made the difference - but at least with today's build Minefield 4.0b13pre (2011-03-01) I can use http://bodybrowser.googlelabs.com without any crashes. I was not able to reproduce the crash with this build. (probably working since a few nightly builds, but I didn't test it... ;) Additional info: about:support shows exactly the same values as in comment 12. What I don't understand: I don't see ATI OpenGL blocked, but working?! (I prefer it this way, no doubt about that ;) Slightly OT: Google Chrome seems to have similar problems with older drivers, see http://blog.chromium.org/2011/03/gpu-acceleration-old-drivers.html "However, as weβve rolled out features like WebGL and GPU-accelerated HTML5 video, we noticed a troubling trend: users with old graphics drivers experienced a significant increase in crashes when using these features."
Comment 20•13 years ago
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It seems that it is still blocked for all ATI/AMD drivers and graphic cards ? If yes can someone please check if this is still needed for v12.x drivers. I think after over one year and new graphic cards it could be fixed by AMD. Thanks
Assignee | ||
Comment 21•13 years ago
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We might unblacklist OpenGL on recent AMD drivers soon, but it won't allow for really fast WebGL until AMD implements OpenGL-D3D surface sharing, which as far as we know is not currently happening, so this is not a high priority.
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Description
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