Closed
Bug 621849
Opened 14 years ago
Closed 13 years ago
My ati driver chrashes and is restarted by Windows 7 64
Categories
(Core :: Graphics, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: staffan.holmberg, Unassigned)
References
Details
(Keywords: crash, Whiteboard: [closeme 2011-10-22])
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b8) Gecko/20100101 Firefox/4.0b8 Build Identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b8) Gecko/20100101 Firefox/4.0b8 Driver Packaging Version 8.712-100302b-096979C-ATI Catalyst™ Version 10.3 Provider ATI Technologies Inc. 2D Driver Version 8.01.01.1010 2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0000 Direct3D Version 8.14.10.0735 OpenGL Version 6.14.10.9704 Catalyst™ Control Center Version 2010.0302.2233.40412 Reproducible: Sometimes Steps to Reproduce: 1.Running firefox -browsing ordinary web pages 2. 3. Actual Results: The screen goes blank during use of beta 8 and is then restarted by windows 7 64 (swedish version). The graphic driver is restarted and my screen is taken back to the state it was before the crash.
If it is crashing, please give steps to reproduce and a stacktrace, https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report.
Comment 2•14 years ago
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aravindm, this doesn't sound like Firefox is crashing, but the graphics driver is, which would not produce a stacktrace. Reporter, this isn't really a bug in Firefox from the sounds of it. Please update your graphics driver, you are using one from March, the latest version is 10.12
Updated•14 years ago
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Component: General → Graphics
Keywords: crash
Product: Firefox → Core
QA Contact: general → thebes
Version: unspecified → Trunk
Comment 3•14 years ago
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What happen if you disable the hardware acceleration ? Go to option > advanced > uncheck "use hardware acceleration when available". Then report back.
I have Windows 7 64b on laptop HP ProBook 4525s (graphics ATI Mobility Radeon HD 5470 512MB) with drivers from hp.com for this particular laptop and OS. My firefox has version 4.0.1 This bug is happening quite often. Sometimes I open a tab or hover over a link, when whole system (not only firefox) freezes and doesn't respond to anything. After few seconds, mouse freezes. Then graphics driver is restarted by Windows and everything is ok. It also happened that the driver was not restarted and there wasn't any way to get out of the "frozen" sitiuation (like Ctrl + Shift + Esc/Del) than hard shut down done by power button on laptop. Reinstalling drivers didn't help. Hardware acceleration is checked, I try to uncheck it and then report. Thanks for any help or repairing :)
I have tried installing driver from amd.com and it seems to be ok now :-) But it's only one and half day ...
Comment 7•13 years ago
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Staffan, did your crashing stop? Paulie, are you still running clean?
Blocks: 605780
Whiteboard: [closeme 2011-10-22]
Updated•13 years ago
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Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → WORKSFORME
I have got rid of the card, which seems to have been the culprit in my case.
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Description
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