Staffan Reporter
	Description • 14 years ago

User-Agent:       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b8) Gecko/20100101 Firefox/4.0b8
Build Identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b8) Gecko/20100101 Firefox/4.0b8

Driver Packaging Version	8.712-100302b-096979C-ATI	
Catalyst™ Version	10.3	
Provider	ATI Technologies Inc.	
2D Driver Version	8.01.01.1010	
2D Driver File Path	/REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0000	
Direct3D Version	8.14.10.0735	
OpenGL Version	6.14.10.9704	
Catalyst™ Control Center Version	2010.0302.2233.40412


Reproducible: Sometimes

Steps to Reproduce:
1.Running firefox -browsing ordinary web pages
2.
3.
Actual Results:  
The screen goes blank during use of beta 8 and is then restarted by windows 7 64 (swedish version). The graphic driver is restarted and my screen is taken back to the state it was before the crash.

	aravindm
	Comment 1 • 14 years ago

If it is crashing, please give steps to reproduce and a stacktrace,
https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report.

	Tyler Downer [He/Him]
	Comment 2 • 14 years ago

aravindm, this doesn't sound like Firefox is crashing, but the graphics driver is, which would not produce a stacktrace.
Reporter, this isn't really a bug in Firefox from the sounds of it. Please update your graphics driver, you are using one from March, the latest version is 10.12

	anthonydam
	Comment 3 • 14 years ago

What happen if you disable the hardware acceleration ?

Go to option > advanced > uncheck "use hardware acceleration when available".

Then report back.

	Paulie
	Comment 4 • 13 years ago

I have Windows 7 64b on laptop HP ProBook 4525s (graphics ATI Mobility Radeon HD 5470 512MB) with drivers from hp.com for this particular laptop and OS. My firefox has version 4.0.1

This bug is happening quite often. Sometimes I open a tab or hover over a link, when whole system (not only firefox) freezes and doesn't respond to anything. After few seconds, mouse freezes. Then graphics driver is restarted by Windows and everything is ok. 

It also happened that the driver was not restarted and there wasn't any way to get out of the "frozen" sitiuation (like Ctrl + Shift + Esc/Del) than hard shut down done by power button on laptop.

Reinstalling drivers didn't help. 

Hardware acceleration is checked, I try to uncheck it and then report. 

Thanks for any help or repairing :)

	Tyler Downer [He/Him]
	Comment 5 • 13 years ago

Can you try to download a new graphics driver from amd.com?

	Paulie
	Comment 6 • 13 years ago

I have tried installing driver from amd.com and it seems to be ok now :-) But it's only one and half day ...

	Wayne Mery (:wsmwk)
	Comment 7 • 13 years ago

Staffan, did your crashing stop?
Paulie, are you still running clean?

	Paulie
	Comment 8 • 13 years ago

Yes, it's OK.

	Staffan Reporter
	Comment 9 • 13 years ago

I have got rid of the card, which seems to have been the culprit in my case.